Akshay Jain
Google
When we booked the property that comes under mariott and charges so much, we were expecting the basic standards to be maintained. The property location and structure are very good. However, due to poor maintenance and uncleanliness, the property looks very bad. The rooms have a lot of dust, spiders, and cockroaches. The cleanliness and service in the restaurants are also very poor. Even with so much staff, there were significant delays in assigning the table, serving food, and the quality of cutlery, napkins, and table mat is also bad.
Some of the staff members are really good, so I would say it's the higher management and no proper audits.
These issues need to be looked at urgently else the property rating and reputation will take a hit.