ITC Maratha, a Luxury Collection Hotel, Mumbai

I have stayed at this amazing hotel on a number of occasions. Each time brings a new experience of inspired hospitality, comfort and unparalleled culinary excellence. The hotel lobby is stunning with a breathtaking flower decoration at the centre that is changed regularly. The rooms are clean and well designed. The mattress is wonderful which facilitates a good night's rest. The most endearing aspect of the hotel is its people. From the security to the door attendant, the front office team, the concierge team, the wait staff in the 5 restaurants, the chefs, the pool attendants the housekeeping staff and the senior officers each individual is committed to give you a 7 star experience. I am particularly grateful to Mr. Abhay Mathur (RM), Chef Paul Noronha, Vijay Pujari, Shafan Shaikh, Maxim Mascarenhas (Concierge Team), Udit Seth, Chef Liang, Pradeep, Vijay, Srishti and Joshita (Peshwa Pavilion), Abhijit (Avartana) for making my stay memorable. As far as food goes breakfast at Peshwa Pavilion is humungous, chinese at Yi Jing with Chef Liang's touch is to die for and the modern progressive south indian cuisine at Avartana must be tried and savoured.||The pool is extremely well located and maintained with limited chlorine.||One area that can improve is room service. It takes too long. ||Finally kudos to the ITC Hotels Group on its sustainability initiatives.||I am ever grateful to this hotel and its staff for their kindness, warmth and friendliness. I hope to be back soon.

I had a wonderful experience at ITC Maratha, Mumbai. The staff was warm, courteous, and attentive, making the stay truly comfortable. The rooms were well-maintained with great attention to detail, and the dining options were exceptional, especially the variety of cuisines offered. The upper crust lounge experience was great where Cleatus attended us very well with all his courteousness. The overall ambience reflects elegance and tradition, making it a perfect blend of luxury and hospitality. Highly recommended for both business and leisure stays.

We recently visited Peshwa Pavilion for brunch, and it turned out to be a truly memorable experience. Right from the start, the warm welcome stood out — we were offered black napkins, beautifully presented as part of a “Gentler World,” which felt unique and thoughtful.||The brunch itself was outstanding. The theme “Best Food Forward” was reflected in every corner, with a wide variety of dishes to choose from. The live stations offered both vegetarian and non-vegetarian appetizers, each one flavorful and well-prepared. The lively atmosphere, complete with live music, a chat counter, and engaging kids’ activities, made the whole experience even more enjoyable.||Cleanliness and hygiene were clearly a top priority, and it was refreshing to see every detail being so well taken care of.||A special mention must go to Mr. Vijay Mehra and his team. Their enthusiasm and personal touch — especially Vijay’s explanations about the theme and dishes — made us feel not just like guests, but like part of the experience.||We left with happy hearts and full stomachs, already planning our next visit with family and friends. Highly recommended for anyone looking for a brunch that’s both indulgent and thoughtfully curated.

Zero value for elite members. Never seen such a pathetic treatment from a 5 star hotel before for a Titanium Elite. They wanted to charge me extra money for 1.5 additional hours of stay. Normally hotels give upgrades to suites and these guys wanted to charge extra money. Was stuck staying at this hotel traveling with a small child. Would never go here again! Update: Evening staff was considerate and reached out hoping to rectify. Offered dinner on the house and that is appreciated. Service updated to 3 stars.

I've been to several ITC properties and this by far has been the second worst after Fortune Select JP Cosmos.||Let's go back to when I booked. There was a rate disparity and they honoured their Best Rate Guarantee and also upgraded my room by 1 level and added complimentary lunch and dinner for all the guest. Thanks to Ms/Mrs Mahima Singh and the general manager for this and let me express that I'm really thankful to them. This was the most ITC thing so far and then started the not so ITC things one by one.||I mailed them asking for an airport pick up and they sent a price list for only Honda City and didn't let me know that there was luxury cars available too. So I had to decline it. ||Fast forward to day of arrival, I got a text from Jimmy Joseph regarding airport pick up and he was the one to inform me that they do indeed have a good car, I agreed readily.||My chauffeur was Nixxon, and it was by far the worst I've ever received from a hotel, he didn't greet us, well okay, not a problem. He played songs that we didn't like and despite asking to change it, the same was not paid heed to. We also asked him to set the AC to a more comfortable temperature but nope. Honestly, when I'm paying 1000Rs a kilometre, I expect at least this much of comfort.||We reached the hotel and checked in, check in was smooth no hiccups there. The manager also sent us all each a warm cup of tea and informed us of the previously aforementioned upgrades. Thank you.||We checked in to our room, it was well appointed but the upkeep wasn't that great honestly. Plus there was no handwash nor a room freshner in the bathroom, that's a bummer.||Now, we called welcomassitance regarding Luxury hours, and the first person was clueless. The second person however comfirmed it and we enjoyed the same.||During luxury hours, there was no option for cocktails and only neats, okay I guess?||Lunch and dinner was good, we were well attended by everyone especially Mr Vijay, he is really wonderful and one of the highlights of our stay. Pradip was great to but Mr. Vijay was really really awesome! There should be more people at all hotels like him! The food was average since some were really delicious some were very meh.||Now during checkout, the first person was just clueless about ITC GCs. Just clueless! The second person Mr. Biraj Saha was the first to assure us of redemption and accepted the checkout. The duty manager of the day, Ms/Mrs Pooja Tiwari took care of the rest like card hold etc. Thanks to both of them! Oh yes and the first person charged me more for that same horrible pick up although upon informing, he rectified the same. For this I didn't get to enjoy a fulfilling lunch but my family did and seeing this Ms/Mrs Ruhila handed me a takeaway, thanks to her she informed us of various activities too. She's nice.||The hotel as a whole didn't have a proper upkeep and was filthy from the outside wirh algae all over the exteriors. Didn't cause a problem to us but it's unexpected ftom a 5 star hotel and just looks bad. The washrooms in the pool area weren't taken care of seemed unhygienic.||Honestly, I feel like raising a complaint with ITC but again some people really made my stay better it would be bad if they suffered. But I'm pretty sure I am not coming back here. The hotel is not a representation of what ITC should be. So like my title says, bad hotel held up by only few individuals.

This hotel truly lives up to its reputation as a luxury destination. The rooms are spacious, well-appointed, and exceptionally comfortable. The breakfast spread and overall food quality are outstanding—an absolute delight for the palate. What stood out most was the staff—extremely courteous, cooperative, and always ready to assist, with warm smiles that make you feel genuinely welcome. Its proximity to the airport makes it an excellent choice for transit or business travelers, although do note that the surrounding locality doesn’t offer much in terms of entertainment or dining options. I spent two days here with my sons and overall, our experience was very pleasant. However, I would like to bring one matter to the management’s attention. My 12-year-old son, an aspiring photographer, was carrying his professional camera as he had planned some photography work in Mumbai. While entering the hotel lobby, he was unexpectedly questioned about why he had a camera and was told it wasn’t allowed. I was quite taken aback by this interaction—it's surprising and disheartening to see a young student’s passion being questioned in such a setting. Apart from this one incident, everything else about the stay was impeccable. I hope the management reflects on this for future guest experiences, especially when it involves children and their creativity.

I went to Mumbai for work and stayed 1 night too many. We arrived at the hotel around 1030am. I travelled with two colleagues and they were able to get rooms before the 3pm check-in and I was told to sit in the lobby until 3pm. My 1 colleague helped me get a room after an argument which turned out to be a nightmare! The room was average, it smelled so bad the oder was in my throat. The view from my window was garbage and I had to keep the drapes closed. I would not recommend!

Nice rooms, beautiful gardens, well lit lobbies and alleys. Service was probably too slow or were not efficient due to hotel being fully over booked hence the rush of guest was too much for them to handle. Check-in was bit slow and had a long queue and so was the same on check out. Had to ask for high chair of the baby for probably 6 to 7 times still unresponsive. Food was decent enough nothing too be so much to be praised off. The rooms were over booked due to glitch and hence they provided me with free upgrade which we appreciated a lot and probably that made for everything that they goofed up for. Stay was wonderful and warm with large rooms and beautiful space.