ITC Maratha, a Luxury Collection Hotel, Mumbai

_Exceptional Service_ "The In-Room Dining team exceeded my expectations, making my dining experience truly special. The food was delivered promptly, and the staff were courteous and attentive. I'd like to extend special thanks to Rajiv, whose excellent suggestions always ensured that my hunger was satisfied. Five stars are insufficient - I'd readily award ten stars for this outstanding experience!"

The Entrance is a little off due to some construction on that road. Well decorated as it was Christmas 🎄🎁 & 🎊🕛 New Year around the corner. The restaurant was decorated very well. And the washrooms were very clean & had a vintage look. The buffet at the restaurant was not over the Top. They had kept an array of Salads & a couple of Asian, & Indian menu items to choose from. Not too many items which get confusing.

A very nice 5 star hotel near the International Airport. Good Rooms, very nice staff and excellent food. They do offer short break packages which allows you breakfast & one major meal at fairly good prices. We had checked in on the afternoon of the 31st.Dec and paid for the gala dinner from 8.00pm to midnight. We were pleasantly surprised by the reasonable prices ( there were two prices, one including alcohol and one without). We celebrated as midnight struck. There was live music. We checked out on the 2nd. An enjoyable short break.

This place has some brilliant restaurants that offer a good variety and the best quality of food. I have been regular at the Peshawari for their tandoori kebabs and the Sunday brunch for the delicious grills that they make. It’s a steal deal

Celebrated my birthday here four years ago, and it’s still one of my best memories. The luxurious ambience and impeccable service made it truly special. ITC Maratha remains my top choice for a grand and memorable experience! Highly recommend 💯

Very nice pool area with friendly and helpful staff. Rooms are spacious and clean. Huge and tasty buffet offered for breakfast and dinner. Location is convenient, if you need to be close to the airport.

The proximity of the hotel to airport is the best. The front office staff and GRE are very supportive and helpful. Would love to come back again. 😄😄❤️❤️ beautiful hotel …. will visit next time soon Restaurant are phenomenal. Food is also very good

My husband and I stayed at ITC Maratha for three nights while visiting family in Bombay. In terms of location, it is incredibly close to the airport which was very nice after a long flight! The hotel itself is absolutely stunning- the history and Maratha culture represented in the space is incredible. The hotel was impeccably clean and our room was well appointed. We used the gym daily and the attendants there were some of the best customer service we received. ||The breakfast buffet was massive, as is to be expected at a 5-star Indian hotel, but the service we received there was subpar, which is the reason for the 4/5 rating. No staff ever acknowledged us as we came into the space, and getting any service was difficult- always requiring us to flag down the nearest person and ask multiple times for the same item. While the food was delicious, we were always left disappointed by the experience. Front office staff was efficient, but fell a little short on expressing the welcoming hospitality that we have come to expect of comparable Marriott properties in India. ||Lastly, while the hotel is conveniently located next to the airport, that made for some trouble leaving the location. Getting out of the airport complex was always an ordeal and added 10-15 minutes to the drive. Obviously Bombay traffic is notoriously challenging, but when we have stayed outside of the airport complex it is somewhat easier to get around. ||All in all, if you are looking for a beautiful property and vibe this is a great place to stay. If you are looking for customer service, I would recommend one of the other Marriott properties in Bombay.