ITC Maratha, a Luxury Collection Hotel, Mumbai

I had a wonderful stay thanks to the exceptional hotel staff. From the moment I arrived, everyone was warm, welcoming, and incredibly professional. The check-in process was smooth, and the team made sure I had everything I needed.|Throughout my stay, the staff consistently went above and beyond—whether it was offering helpful recommendations, assisting with special requests, or simply greeting me with a smile every time I passed by. Their attention to detail and genuine care made me feel truly valued as a guest.|The housekeeping team kept the room spotless, and the concierge and front desk staff were always ready to help with anything I needed. It’s rare to find a team so dedicated to making every part of the experience enjoyable.|I highly recommend this hotel, not just for its facilities, but for the amazing people who work here. Thank you for making my stay so memorable! Special thanks to Nikita Mishra

The ambience and food was top notch. The staff (Abhishek, Micheal, Pipi) were very friedly and welcoming. The personalized attention and care given to us by their manager Vijay was outstanding and remarkable, never seen such ever in my last 35+ years. No five star property I have visited has ever been so much exceeding my expectations. Many thanks to all for the amazing top-notch service and warm welcome.

My father stayed at ITC Maratha last week, and his experience was consistently smooth and pleasant. The property lives up to its reputation with its elegant design, well-maintained spaces, and a sense of warmth the moment you enter.||The check-in process was efficient, and the staff remained courteous and attentive throughout the stay. The room was clean, comfortable, and thoughtfully equipped, offering a restful environment after long days.||Dining was another highlight — the breakfast spread was generous, with a balanced mix of regional and international options, and the service team ensured everything moved with ease.||Overall, ITC Maratha delivered a reliable, comfortable, and well-rounded hospitality experience. It’s a solid choice for both business and leisure travellers looking for quality and consistency.

Dear ITC Mgmt, I am writing this detailed feedback to commend your team at the ITC Maratha for the remarkable hospitality extended during my recent stay. I am truly impressed by the way every member of your staff demonstrated genuine dedication and made us feel so valued from the moment we arrived. The attention to detail and willingness to go above and beyond were evident in every interaction. Whether it was the warm greeting at the entrance, the proactive assistance at the reception, or the attentive restaurant staff remembering our family’s preferences (especially for our son), each encounter was handled with professionalism and an authentic sense of care. What truly made the experience exceptional was the staff’s ability to anticipate our needs even before we voiced them. This thoughtful approach created an atmosphere of comfort and trust rarely found even in top hotels. I would especially like to acknowledge Mr Maxim, Ms Tejal, Mr Hammad, Mr Sarvesh & Mr Hitesh for their outstanding hospitality and efficiency—they consistently went the extra mile to exceed our expectations and ensure every aspect of our stay & dine was memorable. It is rare to encounter this level of sincere hospitality and teamwork, and I want to ensure these efforts are recognized. Please extend my heartfelt thanks to everyone, and especially to those who made us feel at home and cared for. I would definitely recommend ITC Maratha to anyone seeking a truly special experience, and I look forward to returning soon. With Gratitude & Regards, Vivian

ITC Maratha is a true symbol of elegance and warmth in the heart of Mumbai. Its location near the airport makes it incredibly convenient for travelers, yet once inside, you’re transported into a world of calm and luxury. The ambience beautifully blends traditional Indian architecture with modern comfort. The grand lobby, serene interiors, and subtle fragrance that fills the air create an atmosphere that’s both regal and relaxing. Every corner reflects attention to detail and timeless charm. The hospitality was exceptional. From the moment I arrived, the staff went out of their way to make every interaction feel personal and genuine. Their professionalism, warmth, and constant readiness to assist made the entire experience effortless. An ideal stay for anyone seeking comfort, class, and truly world-class service in Mumbai. Highly recommended for both business and leisure travelers.

Here’s your refined Option 2 review with your note included and no use of “–”: ⸻ Our second stay at ITC and it just keeps getting better. Exceptional hospitality, elegant atmosphere, and one of the best spa experiences we have had anywhere. A heartfelt thank you to Vijay Pujari, who made our stay unforgettable with his kindness and professionalism. ITC truly feels like our home away from home now. Noted 5 star on location in case you need close to the airport (5 min drive) but there are better locations for other touristic needs.

The peshwa pavilion restaurant inside the ITC grand maratha is a classic mix of modern dishes with a traditional essence. The lunch buffet variety was not an exaggerated one but whatever was prepared had a good taste and flavour to it. Desserts were excellent. Buffet also had pure maharashtrian dishes. Non veg starters were limited but good in taste. The manager was quite warm and made everyone feel very comforting. Highly recommend for a one time visit.

special shout-out to Vijay from the luggage service department — his customer service was absolutely outstanding! He went above and beyond to assist me, making sure everything was handled smoothly and efficiently. He was polite, professional, and genuinely cared about helping customers. It’s rare to come across such dedication and warmth these days. Thank you, Vijay, for your exceptional service — you truly made my experience a pleasant one!