It's A Wrap Production

A very cool idea. In practice, it's a mess. It's hot, crowded, dirty, disorganized, uninviting, and ultimately feels like you're more a target than a customer. Now, don't get me wrong, there are some cool pieces. Because film wardrobes tend to be more adventurous than your average wardrobe, the clothing here is accordingly more interesting. So if you treat it as nothing more than an eccentric thrift store, you may not be disappointed. The prices are not too terrible, either. But do not go in expecting to find something from your favorite (or indeed any) production. It is a disorganized mess which relies on your perceived infatuation rather than any actual customer service.

I got 10 items for $43, but they also have higher end stuff. I wish they labeled the show on every item, but all of my clothes came from Netflix or NBC studios. They have accessories and tons of vintage stuff. The place was surprisingly crowded but parking was easy

I have been coming here for years..... Staff has always been unwelcoming, prices ridiculous. I have managed to find a few items at "decent" prices, but you need to spend too much time looking for a good price. I would rather give my money to cross roads, buffalo exchange if I want to find a designer item at a better price.

Ok so it’s not just me! I was there yesterday. I bought a few reasonably priced items. The man at the cash register was unpleasant. He was not welcoming and barely wanted to ring me up. I thought he was racist although he’s foreign however based on the previous comments, the employees are rude to everyone. He didn’t even put my items in a bag much less even ask if I wanted a bag. I had to ask for a bag. I spent less than $30 but they still don’t deserve that! I’m a fashion stylist and was picking up pieces for a model I have coming in town this week. She wanted me to take her thrifting but I won’t be bringing her there!

First time at the shop on 7-13-25. No air conditioning, impossible to understand convoluted pricing on tags, no sizes ( tags are removed)... There are some very good pieces there with little discount to mention. There were vintage things that came from someone's musty attic. I came back with nothing but a headache and distinct need never to return.

There are plenty of things to shop for. The inventory is great from casual to suits. Also have some fancy dresses for the ladies. Will definitely be coming back.

This is a cool, funky spot for secondhand cloths and accessories from the sets of movies & TV shows. How fun is that? Some items are more worn than others but you can find some great gems here. It's a fairly good size store so you may want to give yourself time to dig a bit to find what you're looking for. I've bought a few higher end sport coats here on separate occasions for well below what it would go for in the store but still more than you would pay at most secondhand stores. The difference here, though, is the story that comes with the purchase. If you're into this sort of thing, you should give "It's A Wrap!" a shot.

I always stop by whenever I’m in Burbank. Before you purchase something at IAW, look it up on resale sites like EBay, Poshmark, etc. The store tends to overprice their items and you may find the same item cheaper elsewhere. For example I found an Elie Tahari cardigan selling for $150 at IAW and discovered the exact same cardigan on a resale site for $55. That said, I understand the draw of customers wanting clothing worn in productions. I found a Derek Lamb blouse worn by my MIL’s favorite soap star and after digging through the racks I found some great designer vintage pieces worth the price. Also, the new summer sales associates were super friendly and helpful.

I'm not a thrifter or a vintage shopper, but I am a movie nerd so when I came across this place, I wanted to see what was there. I could use a couple of suits and thought maybe this place was a possibility. I started looking through my sizes, thinking I'd set a budget of $100. If I walked out with nothing, fine. I came across a navy suit that looked nice. Checked out the label - Brooks Brothers?! How much would that be - checked out the price - $125?? For a BB?? Excitedly kept it and kept looking. Found SUPER sharp dark gray pindot suit. Didnt recognize the maker, price tag was $400. It was awesome but too much. Really happy with my find, went to the counter. $25 over budget but value is awesome. Helpful cashier rang me up. "$34", he tells me. WHAT?? Yeah all suits are 75% off , he tells me. I ran back and grabbed the second suit! Ok $50 over my budget but two awesome suits! Found out the unknown label is a bespoke tailor out of Brooklyn whose pricing is about equal to Brooks Brothers - and it was screen worn by Delroy Lindo (I'm guessing that is why the pricing difference). Outstanding experience and I'll be back on the hunt for more suits and a tux. At those prices? Can't lose.

That's a Wrap is always such a fun place to treasure hunt! I especially love bringing friends from out of town--it's a cool, only-in-LA kind of experience. The shop sells clothes, shoes, and accessories used in film and TV, and you never know what you'll find. There's a wide range of quality, from vintage pieces to mall brands to the occasional designer gem. Prices can definitely be on the higher side, but it's not your typical thrift store--it's more of a curated costume and wardrobe resale spot, and that's part of the appeal. If you're into unique finds with a little Hollywood history, it's absolutely worth checking out!

Cute thrift store in Burbank that carries a lot of interesting items. Apparently most of their clothes are pulled by stylists for Hollywood films/TV productions -- so you'll see a lot of the same tops in multiple sizes. When I went, they were doing 75% off the whole store, which was really great. I also love that they have DRESSING ROOMS - I feel like thrift shops just don't have them anymore which makes thrifting challenging. Most of the shirts have interesting patterns, cuts, or something eye catching about it which is great. The old man working at the dressing rooms was very cute. I didn't love that they mostly carry smaller sizes - most of the tops I liked were just a size too small for me. They have a lot of designer items. Don't expect this to be your run of the mill thrift store. Actually a lot of their clothes are slightly pricier than most thrift shops - but the quality or brand makes up for it. Street parking only. There are 2 floors, no restrooms. It's a Wrap is located on a street with many thrift stores including GoodWill!

I go to this store often and usually have luck finding some good treasures. That said the way they tag their sales is ridiculous big sign 75% off little teeny except for Designer stamps of different colors which are always the things that you really want Today was the kicker big sign that said summer sale 75% off and Disclaimers like you'd find on a pharmaceutical bottle except: shorts, T-shirts bathing suits, spaghetti strap tops, anything that could be worn in the summer. I can walk here from my house and felt like that was a waste of time. I feel bad for anybody who drives here thinking they're gonna get something great on sale.

This is my favorite clothing store. All the clothes are second hand from tv shows and movies. A lot of the clothes have tags or have only been worn once or twice. There are a ton of my favorite brands in the store like Zara, H&M, uniqlo, ralph lauren, and more. You do need to inspect the clothes thoroughly for any holes or blemishes. But you can find some amazing deals. The key is to buy when they have 75% off everything promotions. That's when all the resellers will come and try to scoop up all the best clothes. The employees are nice and friendly. They are constantly busy restocking. The line to checkout can be long during their 75% sales. But the line goes fairly quickly.

I happen to come here on earth day and they were having an excellent sale in store with 75% off everything except pink designer stamped tag. Pretty cool funky store that I found lots of great items for an excellent price. I would definitely visit this store again when I am in town.

Quality has gone way downhill since I was there last. I returned because I was in from out of town and had fond memories of finding amazing items for reasonable price prices. Their price prices are high for a glorified thrift store. And I didn't find a thing. Back in the day I found stuff all the time, including great jewelry.

Not as interesting as you may think. The pieces are good for some basics, but the selection is smaller if you're not looking for items under ~$90 since a lot of clothes are nice brands but not worth the price. The store is also pretty old and a bit musty but not the end of the world! Also my experience with the staff was less than perfect. I waited for a while at the dressing room entrance, and once the staff member came over, they told me I was just a second too late to use the dressing rooms (they close 15mins before end of day). I was there for many seconds waiting but I guess that wasn't good enough :( Picture from the shows/films they had clothes from below! Def didn't see anything from the super popular famous films like Scream, HSM, Hocus Pocus but saw lots from NCIS, Rookie Feds and The L Word.

Fun place to browse - there is a lot to choose from. I did snag some cute stuff (although I may have overpaid for them IMHO. Some things are priced a little high - but this place is worth checking out.

Cool thrift / consignment / vintage store. Tons of Hollywood history! Like a lot of other reviewers said, it's cool to see the tags on the clothes and try to guess what shows they come from. Street parking is easy and the store is quite large. I arrived close to closing so I didn't have too much time to browse. The clothes aren't as cheap as a typical thrift store, but most of the clothes are of a higher quality. For women, the sizes tend to run small (it is Hollywood hand me downs after all) so it may be harder to find clothes in different sizes.

I used to like this place. It's got a good selection of clothes. I've gotten several costume elements here over the years. It's big. It's interesting to know that a suit jacket came from an extra on CSI Miami or whatever. It's a lot of background wardrobe (a lot of suits), so there aren't usually a ton of super unique items, but sometimes you get lucky. It's a fun concept, and good quality stuff that's barely used, so you're not going to find a ton of deals. I was really soured on the place when Halloween shopping this year. We had an armful of stuff for our costumes. Before we checked out, I asked the old dude at the counter for the restroom key. He told my kid the restroom was out of order (classic), and wasn't great about the interaction, so we left.

I love this place. The prices are good. The people are nice. They usually have a special it's a fun place to take my nieces too and it's fun for them to have clothes from TV shows that they like.

No, just no, they say it's stuff from movies but I don't know any tv shows that were having their stars wear junk from KMart and Walmart LMAO and so overpriced...

This place does have some cute pieces (priced in the triple digits of course) and most items that were under that price range were from fast fashion brands like fashion nova, shein, and forever 21. Went to pay and the man told me that the card reader wasn't working so it was cash only, I had $15 in cash which he would not take since the total was $15 and some cents (which is fine I understand taxes), but then followed up about 10 mins later when I was leaving that the second card reader was working (I saw him ring someone up on it right before I tried to check out). They also use a paper log to track inventory so paying and getting a receipt takes a while so the line will build up even if the store is vastly empty.

"Leave your drink at the door". How bout you try "Welcome to It's a wrap, if you could PLEASE leave your drink at the door". My family used to love this place when I was a kid but I didn't go there to make a nostalgic purchase to be treated like a child. Hard pass

I love this little store the service is wonderful and the price are great. You have to go check it out and you will love it like I dol by

One of the most unique thrift stores. Sells clothes and jewelry from tv and movies. Always unique finds. Can be a bit pricey but there's often sales.

I've gone here for years and found great stuff. Lately the merch has looked a bit over loved. Some stuff is less pricy at Target and Ross where some of the tags state they came from. Maybe it's the studios re purposing. Who knows? The most fun time to get here is Halloween when they sell great one of a kind costumes. Everything from Roman legions to scary creatures. Always love picking through!

It's not just ANY second hand store, THEY HAVE A BEAUTIFUL SELECTION. I went in for a plaid skirt, but got stuck looking through their mauve chiffon blouses! Everything seemed well thought out, there were no rips or tears (unless it was tastefully done) I LOVED it. Everything was well organized, and bonus points for escaping the smell of Lost-&-found in elementary school.

I use to always find at least one gem here every time but my last good haul was in 2022. Lately all the items have been overpriced & dirty. I noticed so many expensive pieces having deodorant or makeup marks on them. It's at the point where you might as well purchase most items new. My recent visit I purchased a vintage jacket. When I tried it on at home & reached into the pocket I found a rabbit poop (I do not own a rabbit).

It's A Wrap is one of those you uniquely Southern California businesses. The inventory this shop offers are all items from the movie and TV sets. Some of the wardrobe here was actually worn by name actors in their various roles throughout the industry. What this store offers is a ton of nice clothing in all shapes and sizes. You can get a lot of truly unique items but mostly what they have is very normal clothing for reasonable prices. In many cases, they actually list the production that the clothing was a part of. Thus, you can get a true look into what the wardrobe departments are purchasing for specific characters in specific roles in specific productions. Overall, though this place is not cheap, what you get is high-end quality clothing for competitive prices. Plus, it's fun to just go in, check things out, and see how the actors and actresses of the Hollywood film industry are being wardrobe.

I got black loafers for 3 stinkin bucks and they look brand new so I don't think I can give anything less than 5 stars. Welcoming environment with lots to browse through and a good variety of prices. Wish there was more of a plus size selection though; didn't find any trousers above 38.

They sell a lot of crap for high prices. They won't let customers use the rest room. Don't bother, most of what they sell is garbage.

The concept of "It's A Wrap" is far better than the actual execution of it. The idea of being able to shop for things from t.v. and film productions *while in "Los Angeles"* is something that would certainly speak to the tourist crowds coming into the area to attend the Burbank studio tours and tapings. In reality, though, this place was a hot fucking mess, and not in the charming way where the chaos ultimately ends up being worth it. My biggest annoyance of this place is that the vast majority of the pieces didn't appear to be labeled, or not labeled in a way that made it clear where the pieces were coming from. And that seems like it would be the point of the store --- finding something and being able to tell people (or yourself) that this piece of clothing was used at this studio or (more ideally) in this show/movie. I get that the labeling process is a huge, probably very annoying undertaking for the staff, but again...having at least a vague idea of where these pieces are from seems like the whole point? Lack of labeling aside, everything felt very cluttered and disorganized and almost dirty. That kind of atmosphere can work if you're finding good stuff, but I just wasn't seeing much of quality aside from a few pieces here and there.

Whatever wardrobe that the studio didn't want anymore from a discontinued or canceled tv show, or an old movie, you might find them here, might not be your size, but always on the look out, I only came in once as I was looking for some tuxedo maybe for a period piece that I was booked or could be a scene that required me to dress in that attire, unfortunately I couldn't find any, main reason was they just had a big sales, and yes they always have deals every weeks and every months, so I asked to have my phone number put down at the front desk, still I was told it was not a guarantee, anyway I haven't heard back from them since, but I had moved on to a different project which no longer related to my original searching.

I walked in here, hoping to see some real garments from real movie studios, but I was absolutely disappointed. All there was were racks and racks of garments, footwear from Old Navy, Goodfellows, Gap, Banana Republic etc and low-end brands. The racks on the side walk were fairly priced, but in weird sizes e.g. 48 waist and 28 linseam lenght, 28 waist/34 inseam...you need to be grossly and physically abnormal to fit into those sizes. The garments and shoes were dirty contrary to a posted sign which said the clothing were from movie studios and cleaned before sale. Also, there was a sign saying the pieces are identified from which movie set they came from....good luck with that. I did not see a single write-up on anything. To be fair, I did see a full mens suit (jacket & pants) from Hugo Boss, but there was no price tag. Some of the ladies gown and dresses were priced over $600. Seriously, if I had that kind of dough, I'd rather be shopping and browsing the real deal instead of this dumpy store. It's a Wrap is Over-Priced & Over-hyped !

I could have spent all day here. Lots of good finds. There's something for everyone, at various price points.

NEW MANAGEMENT HAS RUINED IT. This used to be my favorite store. They've hired a new manager lady that seems intent on threatening and chasing off customers. One problem is the dressing rooms. She snaps at customers that they can only bring in 8 items at a time. This is completely impractical, especially during a sale when everyone is grabbing lots of clothes. If you have more than 8 you are supposed to put back on your regular clothes, exit the dressing room and get BACK IN LINE for another dressing room to open. Even if there is no one waiting or if you already waited 30 mins for your turn in the dressing room. THIS STRATEGY JUST COSTS EVERYONE MORE TIME THAN IF YOU JUST LET PEOPLE TRY ON THE CLOTHES THEY ARE TRYING TO BUY AND BE DONE WITH IT. Manager Lady has no shame pounding on the dressing room door and yelling at customers like she wants to fight them. You also are suddenly not allowed to bring your bag or basket of clothes into the dressing room with you. So good luck with items not being taken by other customers. People shopped here because it was a treat, something fun, yes a little dirty, but quirky and charming. It has turned into such stressful hassle of trying not to upset the high-school-hallway-bully manager that all the joy has been sucked out of this place. Why stay loyal to a store that hates you? ***(Dis)Honorable Mention for the exorbitant prices that used to be a deal, confusing sales that (secretly) never include the item you want and lack of new merch on the sales floor because they're not marking anything down frequently and the prices are much too high.**** It's much easier (and cheaper) to keep the customers you have than to try to gain new ones.

I like the concept, but not the prices. They sell used clothing that were worn by actors from various TV shows. Downstairs, in the front, they have the clothing organized by TV show. The back area has vintage clothing and shoes with women's on the right and men's on the left. Upstairs, you will find a mix of both, but higher end, with much higher price tags. They also sell jewelry at the front counter. Parking: Free, street parking.

I don't know what to say about the place The clothing was not standing out Really old styled and not pickable I was dragged here by one of friend And I would for sure not coming here again They don't take credit card....or Apple Pay

Love this place! Seriously such a gem! The floors and whatnot are on the dusty side, but if you know what you're looking for you can find brand new stuff (still with tags and available in current stores) for under $10 each. My favorite secret in Burbank!

Drove here from LA to check out this interesting concept. Unfortunately it does not deliver. The store is very disorganized and smells of very old clothing. The tags don't have clear labels of which shows it wss from etc, and that doesn't help the marketing and sales for them. The clothes look pretty ordinary and unimpressive honestly and the prices aren't very appealing. Great concept, poor execution.

Super cute, kitschy place. It has really cool memorabilia from real life movie and TV sets. However the sizes kind of throw you off. There also isn't a consistent category of items so you really have to spend time to find something you want/like. They have really cool designer items but even at their discounted price, it's not worth the item at the level of wear. Regardless, you can find some great gems when you take the time. Don't expect typical thrift store prices and come with an open mind.

The lady at the front desk was rather unfriendly and wouldn't let me bring my beverage in, even though it had a lid.. She made me put it on a small table/ stand by the front desk where someone easily could take it or put something in it if it didn't have a lid as it wasn't exactly in her line of eyesight from what I could tell. Just a very weird/ off putting interaction and kind of ruined the whole vibe of it for me. Also very stuffy and smelly inside so I walked out after a few minutes

Use to look forward to coming here, but in recent years it just feels like a glorified Good Will. Even the loft, which had more funky glam items has become crammed with overpriced less than stellar items. I'll continue to check in here from time to time, but with less enthusiasm and hope than prior years.

Nice to see that "It's a Wrap" is opened again! As of this weekend! I've been to this store a few times because it's one of a kind place, the type of shop you can find only in LA. And we need places like this around, original, cool, unique. It makes LA, well... LA. Many friends recommended it to me, they got great finds in here. The place is fun to explore no matter what, it's like a miniature museum since they get their merchandise from studios lots- wardrobe items that costume departments don't want anymore after a production is wrapped! Besides what they have on racks for sale, there are cool items from various movies and shows on display! Prices are a tad on the higher side. Otherwise, the place is big, fun to browse since you never know what you'll stumble upon! Parking is easy, there's a lot of street parking. A nice, cool, unique store you can count on Magnolia Blvd, one of a kind! Right now, it's a perfect place to check out and get your shopping fix!

I found my wedding dress here for 325 dollars!! I wanted to note on Yelp so that if people search vintage bridal, used or preowned wedding dress, zero waste wedding, etc. that they will think of It's a Wrap! They had a ton of wedding dresses in the back of the store to try on. I am a size 4 and I will say they had a lot around size 4, not a ton of larger sizes. A mix of vintage and contemporary styles. Because these are from tv/movie sets they are also generally clean. I recommend shopping the Magnolia st. strip in general for vintage bridal because there are a bunch of shops - "Playclothes Vintage", Goodwill, and more and you could check out 5 or so shops in one day. The dress was marked at 650 but everything was half off for the month of April. Anyway, I just wanted to share this so when people search vintage bridal on Yelp this store will come up. I'm including photos of the one I bought and one other! xo

My niece wanted to come here while we were visiting from out of state. It's a consignment store for movie props.. it felt like just another goodwill.

Uh-oh. Cue the complainer in me! This store is a GREAT concept; highly original. To actually be able to purchase screen-used items from some of your favorite TV shows; movies; sitcoms; and more!? What's not to love!? I first heard of this place on a YouTube video from a popular channel I'm subscribed to. I heard they were having a 75% off Memorial Day sale; & rushed in early the next day before the crowds could commence. I was not thrilled though ! Most of the stuff in stock downstairs was from C; or D; or cancelled/failed productions.. bleh.. it's a secondhand store in LA.. hit or miss right? The shelves were not organized and nearly all the descriptions were either in the wrong place, or the floor. I referenced an online chart to see which show supposedly the piece I was looking at was taken from. No big deal. I ventured up into the top rooms via a staircase and now these were the "high end" items.. let me tell you. Nothing from A-List shows either though! I think a lot of semi-corporate/business attire. The shoe section on both floors however was decent; however I left unimpressed and ventured back downstairs. The staff was attentive ; the store was very clean & everyone was wearing masks. The fitting rooms were surprisingly open as well! This place had a lot of classic memorabilia similar to museum exhibits; everything from Bruce Willis outfits to the Flinstones it seems; that was worth the trip by itself. However; the one bad bad marketing concern has to be the prices. With 75% off the entire store; the prices were Fair. On a regular day; lookout! Let me just say that these high-end pieces (& even casual items for that matter,) are out-of-style or need tailoring and cleaning. No point in spending hundreds of dollars to obtain an outdated version of a high-end designer fabric that needs an additional $50-100+ of professional servicing. That's just my opinion - correct me if I'm wrong. Overall I would go here again for sure if they had items in stock from a show I'm really interested in; or I hit the lottery! Join their email list so you'll be in the loop!

Some background: They get all the clothing, shoes, accessories from the sets of TV shows so some items have been worn, lightly used or even new. Omg! They just had a 50% sale and I got 7 pieces for $16!!! With brands like J Crew, Bebe, etc. costing a fraction of what you would originally pay for them. Also sometimes they have racks outside and the pieces there cost $1-$5!!! On the 2nd floor they high-end designer clothes. Even with the 50% sale most of the dress items still came up around $80-$150. The cashier said they have varying sales all the time. I'll be sure to hit this place up whenever I'm in the area.

Had a horrible experience the other day trying to buy a bunch of stuff for a production I was working on. My arms were full of stuff I was purchasing and I asked the lady at the front where I could put it so I could continue shopping and she said "we can't hold items for customers" I explained I just couldn't carry it all and needed to put it down but she refused and said that was the policy. This is the stupidest policy I've ever heard, how am I supposed to carry everything around the store? I ended up buying much less than I intended because it was physically impossible for me. Very disappointed, bad customer service.

Not sure what the hype was about. It is just an overpriced thrift store. The items looked heavily used and almost nothing was actually from a movie. Waste of time.

This is a store with an identity crisis and thinks it is Nordstrom when it is a thrift store. You used to be able to find really good deals here, now everything is overpriced and you can find pieces online in better condition, in different sizes, and you can return it. For instance, they sell nice designer shirts for $120.00, dresses for $250.00. The other thing about the sales are that there is usually always a sale, but some certain code is not on sale. Usually that code is the nice new stuff. Often you will go to purchase and then be told the item has a particular bar code that's not on sale. It's just not worth the time to dig through all the junk to find a steal and then find out that the item is priced more than retail. You're better off going to goodwill across the street and test your luck to find some nice clothes for actually cheap.

I went to the store and bought some items, but they did not remove the censors. It's a long drive from where I live in West Hills. When I called to inform them, the receptionist did not even apologize or appear considerate. It is inconvenient for people who live a long distance away to return because they forgot to remove it. They should At least offer an apology or a refund for having to drive out there due to a mistake they made.

Couldn't get what I needed because they don't take cards under $10? It's 2021, get Venmo, PayPal, stripe, or one of the other millions of payment options. This shouldn't be a problem, no one uses cash anymore. Every other thrift store in the area has much MUCH better customer service, organization, cleanliness, and better prices.

rude cashier acted like he was too good to answer a simple question. halfway decent collection of clothes but the vibe is 0/10

I love all the things I find clothes,shoes,hand bags good quality at good prices. Pretty good selections of different styles and Erica always says hi and welcome she is the best! knows all the sales and is quick at the register you do not wait in line very long. I will be doing my Christmas shopping there.

I've recently picked up thrift shopping as part of an easy weekend activity/hobby. Berkeley and SF has been fun to explore but I knew the best ones would be in LA. I'd been to this store before but decided to pop in when I was heading to the nail salon next door. This isn't your typical thrift shop. In fact, I'd say it's definitely one of a kind and the ONLY place you would find a store like this. Do you ever find yourself watching a show on TV and thinking, man...that's a really cute outfit. I wonder where she got it. Well, I can't tell you where it came from but I can tell you that there is a chance it will land here at It's A Wrap. The clothes are broken down by show and each item is labeled with the show it was worn on, if it was ever even worn. I found plenty of pieces that still had the original tags on. For you designer steal fiends like you me, go upstairs. That's where all the goodies are. I have been looking for a couple of more classic blazers and I hit the jackpot here. Literally, row after row after row of Theory, Vince, Boss, Max Mara...I was in heaven. In no time, I picked out more than I could hold in my hands to try on. I ended up with two Theory blazers (each retails for $400 and I got them for $150 TOTAL.) They have really good sales sometimes and I happened to be there when everything was an additional 50-75% off. SCORE. I hear there is new inventory arriving every day and it makes me glad that I am no longer in LA full-time or I would probably be here every weekend. But it's a fun place to check out and hey, next time I see that Shooter/Ryan Phillippe show, I'll keep an eye out for my new jacket. ;)

I used to LOVE going to It's A Wrap! They used to have fun sales and clothing from the studios; however, recently their customer service and management has been horrible. I had an issue with one one of their Sales Associates and have yet to hear back from a manager or an owner. I've heard their own sales associates complain about the owner who does not listen to them and made to work with outdated equipment. It seems this establishment does not care about long time customers in our community and only seek to turn a profit. The sales are not as good as they used to be and have so many contingencies on their pricing that it gets confusing for the customer. Unfortunately, I used to recommend this place to all of my out of town friends and coworkers and they would drive in to shop there. I will no longer be encouraging people to go there!