J5 Hotels Helvetie

This is an incredible place! Everything - the rooms, service, location, staff courtesy, amenities, cleanliness, etc. all is just spot on. I was there for my birthday, stayed 2 nights. The room was truly spacious, large bathroom, very clean, no breakages or chip offs.. The location too is very nice, and convenient. The bus stop is just outside the hotel. The view is good too, one can see the lake from some rooms (mine was lake facing). The entrance with the red carpet is very welcoming. The staff is very courteous. They also provided us with a MRC - Montreux Riviera Card - that included free bus travel during our stay within the city (on public transport), 50% discounts to museums / activities, etc. It was a great experience. I will definitely visit again! Thank you.

My room, 115, appeared recently renovated. Bathroom was great and shower room for two! Was nice not to have to deal with a bath and shower in 1. Room also had a balcony which was great to chill and enjoy a beer. Location is perfect t for shopping, dinning or exploring the lake shores and easy 10 minutes from the station. Breakfast was included in my stay and the buffet was adequate for my liking. I'd stay here again.

We stayed here for 4 nights as part of our Swiss Travel Company package.|Our room was amazing, very spacious, with a separate sitting area and a huge bathroom. It also had a cute little balcony where we had our pre-dinner drinks. We had a small fridge and a safe in our room but unfortunately no kettle. However that wasn't a problem as we could ask reception for a flask of hot water and they provided it with cups whenever we asked.|Continental breakfast was great with a variety of rolls & bread, meat and delicious cheese, croissants and other pastries and fresh fruit including beautiful peaches. The staff at breakfast were delightful.|We were also given a Riviera Card for free local transport and various attraction discounts and complimentary access to the beautiful outdoor Casino Pool, just a couple of minutes from the pool. Admittedly the building is a bit quirky but we really enjoyed our stay and would highly recommend it.

We had the room featured in some of the photos on here - dual aspect windows and balconies, beautiful! Slept well here. Some sheer curtains would help with privacy as one window overlooks the Deck - outdoor bar. A fan was provided which we needed. Reason for 4* is the bathroom is tiny and still has a shower curtain. All very clean though.

Location is good to walk around to many spots. Lower price compared to other hotels around the area. Not much service of front desk service. Hotel and rooms are old and small, a bit smelly, like small motel feel, not clean. There’s a cute little old lift and a balcony.

rooms are old but spacious. Bathrooms and showers are good location is great. Feels unsafe standing on the Balcony. USB chargers in rooms don't work. Great location.

We’ve traveled across continents and stayed in everything from budget hotels to luxury resorts — but J5 Hotels Helvetie Montreux is hands down the worst experience we’ve ever had. If you’re considering booking here, don’t. Just don’t.| 1. Air conditioning deception – Some rooms have AC, most don’t. But guess what? No booking site tells you which is which. So you could end up paying over $400 per night for a hot, stuffy room with nothing but a weak fan — in humid Swiss summer. We live in Arizona and can handle heat, but this was unbearable.| 2. Zero empathy or help – When we raised the issue, staff told us we could pay $120 extra per night for different rooms — that’s on top of the already outrageous $410/night we had paid. No room switch, no extra fan, no solutions. Just a shrug and upsell.| 3. Outdated and inconvenient – Still using one old-school metal key per room. Not even a keycard. So if your family is out and someone wants to come back early, good luck.| 4. Overpriced for what you get – The location is central, sure. But none of it is worth the price or pain. Montreux has excellent public transport — stay a little further out at a hotel that actually meets basic standards.||This place is a tourist trap. It looks charming from the outside and might show decent pictures online — but it is a completely misleading, overpriced, and outdated hotel with no regard for guest comfort.||Avoid this hotel at all costs. You’ll thank yourself later.

I never give bad reviews as I understand everyone is trying to do their best. So context. Jazz festival dates. Expect the place is over priced. You see the lake from the room. The people are nice and look after you. It’s in the middle of everything. That said it’s been woefully under invested and could be a brilliant place. But it isn’t. Felt like a student again. Sad times. It’s just a real shame. Someone is making a load of money and I won’t be back. Your probably shouldn’t be either.