JA Enchanted Island Resort

Disappointing Experience We booked this hotel expecting a peaceful and exclusive getaway, but unfortunately, it was the complete opposite. The so-called “private beach” is not private at all—anyone can come, and it turns into a crowded, noisy mess. Strangers flood the beach, blasting loud music, shouting, drinking, and even making smelly BBQs right next to hotel guests. The atmosphere was chaotic and far from relaxing. Boats packed with tourists constantly arrive, making swimming impossible. We came to celebrate my birthday and Valentine’s Day, hoping for a special experience, but instead, we were left with a horrible feeling. Even the villa stairs were occupied by random people leaving their bags there, making it feel like a completely public beach. The beach itself is so small that there wasn’t even space to put down our own towels. The only good thing was the hotel staff, who were polite and helpful. However, the overall experience was so bad that it completely ruined our stay.

The hotel itself is nestled in a beautiful island, very close to the main island. The villas are well maintained and all within a short walk from the reception and restaurant. The private pool in every pool villa is quite large and kept cool, which is a major advantage. |In my personal experience the staff are the hotel’s greatest asset. They’re beyond lovely and extremely generous with their time and dedication, honestly top notch all around.|What lets the hotel down a bit is the food, they desperately need better chefs who know what they’re doing. The menus are very limited and whatever is on them is not prepared up to the expected standards of a 5 star hotel, which quite often leaves the other staff in situations they shouldn’t be in. |The other issue I faced was the outdoors toilets, especially with the swarms of mosquitoes that will eat you alive the moment you step out. I can live with an outdoors shower (maybe) but the toilet seat needs to be indoors. It’s honestly creepy when you need to go at night or during a storm.|As mentioned earlier, the staff did all they can to make up for the shortcomings and I’m truly grateful for that.

It was a lovely experience, in line with what I expected to find. The space exudes tranquility and security. Of course there is always room for improvement, but these are small things that don't ruin the good things that exist. Good luck to everyone I had the pleasure of meeting. Who knows, maybe one day I can return. Thanks.

JA Enchanted Island is a magical place. The beach and turquoise water around the hotel are amazing. There are no words to describe it, especially when it's sunny.|The staff is very nice. A big thank you to the young man at the reception who managed our check-in and check-out, the Food & Beverage team (David, Mohammad, and their manager), and the housekeeping team (Aradhana and Stéphanie).|The food was very good as well. I would just recommend refreshing the bathroom in the room and the gym, and adding more games to the library room (very useful on rainy days).|Thank you !

The location and the views are very nice, from the good things the proximity to the Moyenne island as well. |Speaking of the overall disappointment about the resort, here are some details:|Gym facilities are nowhere near a 5 star resort level with the treadmill working only up until 7.5k speed so you can essentially only walk or jog there.|I reported it several times and after trying to put some oil to smooth it out then all attempts to fix it were dropped. Extremely poor gym for the price paid, there are just the dumbbells without even a barbell added to it (photos). Also it was always hot and humid with the air con being off when entering and windows open. It was extremely hard to work out there due to lack of breath and the room wouldn’t cool down because it needed hours of active air con.|There are completely no evening activities and a lack of activities in general, you simply eat dinner and go to the villa after. Excursions to praslin and la digue for 1750 euros without even lunch and alcoholic beverages is a completely robbery.|You had shisha on the menu, but the tobacco didn’t arrive all week. Why are you listing things which are unavailable is beyond my understanding. |Sun bed mattresses had to be asked to be replaced due to an awful smell coming from them.|Internet reception is very poor and moreover has been lost for half a day on one of the days.|Restaurant staff has been awesome, wanted to specifically highlight Irshad Khan - our favourite person there, but all members did a great job at the restaurant. I cannot say the same about the whole crew as there was clearly more effort made towards some guests over the others.|It took over 30 minutes to calculate a proper amount to pay for extra services upon check out as I’ve been presented with a 25% bill than what was used and had to point out multiple times at wrong items on by bill before finally getting to the number - from 996 it went to 1068 euros before coming down to 778. If I didn’t check and just paid you would have over charged me.|When we came we were promised maximum privacy at our villa, but we had German teenagers come to our villa on one of the days around 6 pm when both myself and my wife were naked at the bath and the shower. They literally came from the beach all the way up 2-3 meters away from the bath and while naked I had to ask them to leave and my wife had to dip under not to be seen naked. This was absolutely disgraceful, but what is more, when reported to the reception they just said sorry and didn’t even try to improve our experience. Staff didn’t even have the courage to inform the German family (parents) about our report for literally violating our privacy.|The gym has the rules of no kids under 16 and a clear under 16 person has been training with me there without any issues. You can guess it was one of the two teenagers which came to our villa. Feeling like home every step of the way:)|Never coming back again for sure.

My stay at the resort was truly unforgettable. The villa was spotless and equipped with all the amenities one could need. The hotel’s restaurant deserves three Michelin stars. The staff was always ready to assist, especially Ara Dh Ana, who ensured the villa was impeccably clean, and Sheryl, who fulfilled all my requests with a radiant smile and boundless energy.

Every single employee works their best to make your holiday great, very kind and attentive (all staff, including the manager). Food is a la carte - great choices, but check with your waiter about the spiciness of the food in advance. On friday they have live music during dinner time, which makes the ambiance very romantic.|Please note, that we stayed 3 nights in hilltop room and 1 night in private pool villa - and trust me, you MUST book the private pool villa, because it's much, much nicer and you won't be sorry. The view was amazing and the villa is very cozy, with great access to the beach. If I would change one thing, I would book the private pool villa for all 4 nights. We changed the rooms, because on high tide you have very limited access to the beach (hip deep water - you can't take your book or towel with you, as it can get wet). The hilltop room is not as nice, it is darker (less windows and the trees cover the view of the sea).|If you stay at hilltop room there is limited access (during high tide) to the beach, while private pool villas have their own stairs leading to the beach. We didn't know that, as it wasn't marked anywhere. When we complained though, they did their best to accomodate us and upgrade us to another room (private pool villa).|Great spot for snorkeling, we saw some fish, a stingray and a moray eel. You can borrow a kayak, free of charge.|If you stay here, you must also go to Moyenne island - which is very close and it will be an unforgettable 3h trip.

Amazing resort on this private island. The colors of the sea are so beautiful. The place is very calm, surrounded by greenery and sea. There are some water activities to do ,but because the sea was not that calm we couldn't do much. Just walk till the other island when the tie was down .