JACHS NY

Jachs NY makes good products, and I buy them from Costco whenever I get the chance. Unfortunately, their online support is terrible. I ordered several items as Christmas gifts in mid-November, and they were never shipped. I emailed customer support three times and never received a response. Eventually, they canceled my order without any explanation.

found them online and bought some items. They took well over a week to ship. Took 3 days to respond to an order question and partially refunded an order with no reason as to why. Wish I had looked at the reviews first before buying. That was my first mistake. I would not recommend buying from this business.

Basically fast fashion. I just bought a plaid thermal and none of the stripes line up anywhere. I call it my plaid pizza. Lolol

Ordered a jacket and was sent the wrong one, which was similar but way more light weight. I returned it and asked for the correct one to be shipped. They sent me back the same jacket I had returned. Both messed up orders weren't shipped till I called and asked where the orders were. Not sure how they're still in business.

I owned 3 pair of the JACHS jeans and placed another order about mid-December 2024. Order was lost by UPS, so I reached out to JAMES at JACHS NY and explained to him my situation and he said he'd help. And help he did. He took me at my word. Traced the previous package and it was nowhere to be found. He stayed in contact with me throughout the whole ordeal, and I received the order of pants that I had been waiting for. James went above and beyond to show that he cared, he was concerned and interested in helping me out of this situation. A lost package isn't the end of the world, but JAMES followed thru and did everything he said he would do. Hats off to James for a job well done! If I could figure out where he is really located, I'd buy him a lunch!! (Hint, hint to his superiors). JAMES is the epitome of what true customer service is about!! I'm a happy JACH NY customer!! And I love the pants too!

No one to get a hold of. No email responses, no one picking up the phone. DO NOT ORDER FROM HERE.

Place is nice but I've never had he chance to shop. There's a guy who is always scheduled and is beyond unwelcoming. I've tried to go in on a day where he isn't there but he's always there and makes me feel uncomfortable. He doesn't seem welcoming. Today o walked in and he just didn't let me shop. So I walked out. Terrible way of running a business. I'm a huge small business advocate and sometimes you get better service in big boxes. It's a shame.

Great clothing. We visited New York in 2015 and randomly came across this gem of clothing. I got a shirt that I still have and wear, it's my super fav! They also had leather bags and boots. If I could have, I would have brought most of the store! The staff at the time were rude but that doesn't stop me buying a good shirt!