Natasha Halliday
Google
We had a pleasant stay at this hotel (March 15th to 16th 2025) , thanks to the outstanding service from the staff. The reception team was incredibly polite and helpful from the moment we arrived. A special mention to Naveen, who patiently guided us to our room and took the time to explain all the features and amenities — it really made us feel welcomed and comfortable.
When we were leaving, Kumara at the reception was equally helpful, ensuring that our departure was smooth and hassle-free. Their professionalism and warmth made a big difference in our experience.
The restaurant food was consistently good — both lunch and breakfast were enjoyable, with a nice variety and well-prepared dishes. However, the room service food fell short of expectations, and the poolside food was not up to the standard we expected from such a well-regarded hotel.
Overall, the excellent service from the staff, especially Naveen and Kumara, stood out and made our stay memorable. With some improvements to the room service and poolside menu, this would be a perfect experience.
Thank you,
Valentine & Renuka Halliday