Marianne G.
Yelp
If you like quaint, old house with poor upkeep ( peeling wallpaper, stains on walls ), slippery steps, doors (to the hall)with large gaps, old, uncomfortable bed with very rough linen, worn out towels with holes, hot stuffy room (guests have no control over the thermostat) with musty odor, being lectured by rude and condescending innkeeper about their many rules, eat uninspiring food by "appointment", unfriendly staff, boarding house experience (instead of being waited on in a real luxury hotel), don't mind being scolded by innkeeper for being too forceful on the door handle and door bell (which didn't work properly because it had been broken by another guest previously and still not fixed), then you'll love the Jackson house ("the river walk luxury hotel"). Frankly we were a bit disgusted by the rude, condescending, full of excuses treatment from the innkeeper and the lack of service from staff. We had used 2 washcloths and a hand towel and wanted them replaced so we put them in the bath tub as instructed. When we got back to the room that night, our dirty washcloths and hand towel were hanging back up on the bathtub faucets (instead of clean and dry washcloths). When we got to the room Friday afternoon, there were some black ants on the sink which we had killed, when we left Sunday morning those same ants were still there so not much cleaning was going on in that room. We were asked for any special dietary needs/requests when we called to make reservation, I told the innkeeper (Megan, pronounced Me-Gun) that my husband is diabetic so we would like sugar free, low fat, healthy breakfast. When we arrived for breakfast we were served the same meal as everyone else starting with 1/2 grapefruit loaded with brown sugar on top. It was a very disappointing and unpleasant stay, we will not come back. We have been coming to San Antonio for many, many years for short weekend getaways and have stayed at many different type of hotels (from3-5 stars), never one with such a negative experience as we had at this property.
Stayed October 2015