Jacob Lake Inn

This place was a very pleasant surprise. Tucked away in the trees offers a very peaceful getaway.The rooms we very clean and offer a lot of space. They have extremely nice towels and nice bath products. The only negative experience we had is the group staying in the hotel, I believe it was a Christian youth snow camp. It was noisy until two in the morning and the best part is they were bouncing basketballs in the room right above ours. This is definitely not the resorts fault in anyway and they were still so nice and gave us cookies on our way out because they felt so bad. Fa was at the front desk and she is amazing!! Not only does she always have a big smile on her face her personality, friendly attitude and knowledge of the area will definitely have us coming back for another visit!! All In all excellent resort and even if your not staying swing in for a cookie you will not be disappointed!!

I usually don’t leave a negative review…. the beginning of our service at the cafe was stellar, our salad comes out quickly and was great! I saw several people with burgers that were cooked to perfection.. but after we ordered we kept being told our food would be out soon…. 45 minutes later and a new server later and our food finally came out. Our fries tasted like they’d been under a heat lamp for 45 minutes, the hamburger was way over cooked. Green beans were somehow dry and way over seasoned. Salisbury steak was way over cooked and extremely dry, I ordered gravy that didn’t come out with my meal. When I finally got the attention of the waitress, she brought what looked like a lump of warm bacon grease and chunks bacon fat that was somehow sweet… Don’t waste your money or time!

I read the reviews about their milkshakes ahead of time, so decided to stop here on my way to the North Rim since I love milkshakes. The three cookies I got were unique and absolutely delicious, I truly enjoyed them. But, the shake? Well, think of a Wendy's Frosty on steroids and that's what you are getting. Now, if you're a passenger in a car, you might enjoy eating this. But, if you're driving solo like me, it was impossible for me to get anything through the straw, you can only consume this "shake" with a spoon. I don't even think any of it had melted by the time I reached the North Rim, and yes, the weather was still warm out. Ended up throwing it away.

Whatever you do, DO NOT stay in a cabin. We booked a cabin for two nights and they didn't tell us that the one we got has shared walls with another cabin and the walls were paper thin. We could hear the other people whispering, not to mention they had a dog that barked at everything. It was also kind of gross on the inside. Luckily, they had a room available and we were able to switch, otherwise it would have been a complete nightmare. Highly recommend staying somewhere else. I felt like it was expensive for what they were offering and they could get away with it because there isn't a lot of options nearby. The staff was really friendly, that's the best they have going for them. For the restaurant, they would overcook breakfast, but the sausage was good. For dinner, I recommend the Chicken Pot Pie. If you need a bite, it is fine here but I don't recommend staying here, especially in a cabin.

Stopped over on our way up to the North Rim. It is a quaint little place and it offers a place to quickly recharge. Not much else available after that, so if you need to stock up this is the place to do it.|Got some really yummy cookies! They were really, really good.

We actually love this place- stayed here 6 years ago and glad to be back. The family history of Jacob Lake Inn is amazing if you take the time to read the story and look at the memorabilia in the main building. We stayed in a cabin again this time- had been updated and was very comfortable. Would suggest somewhere to place toiletries in the shower as others have mentioned. Enjoyed our meals in the dining room also- servers were very nice and the food was as good as last time. We had stayed at the North Rim of the Grand Canyon the night before (not in one of their cabins) and our room there was not nearly as nice and more expensive than our cabin at Jacob Lake.|We did not mind not having ammenities such as a coffee maker or fridge. It was just pleasant to have a comfortable, cozy place to stay. Hoping this place will be there next time we are out that way.

My friends had returned from the rim to rim hike. This place was perfect. We stayed in a cottage and liked the quiet and the privacy. We walked on the service road and saw a crazy Kaibab squirrel. What a treat! We ate 5 meals that were delicious. Kind servers, but you can’t be in a hurry. The north rim is 50 miles away so where else are you going to eat?

My wife and I stayed here one night recently as a launching point for seeing the North Rim. It seems that the property has evolved over time with cabins, a motel and now a hotel component - we stayed in the hotel. The accommodations were suitable and clean, but pretty basic and rustic in nature (no fridge or mwaves). The front desk and other staff were very friendly, helpful and outgoing. There were areas outside the room to sit and enjoy the scenery but ours had brush overgrown and so we couldn't really appreciate that feature. The Inn has a Cafe, convenience store and gift shop. The food we enjoyed was tasty but we felt a little pricey - breakfast was like $45. In terms of the location and accommodations and such this property is probably a pretty good option, but if you are used to traditional chains like Hilton or Marriott this will not be up to those standards. We would most likely stay here again if on a short visit to the North Rim. My official rating is 3.5 stars but not feasible and I cannot get to 4, so rating a 3.

If you are traveling to the north rim of the Grand Canyon you need to stop at Jacob's Lake Inn and try the cookies they are great!!! Didn't try anything else but this is a nice place to get a t-shirt or gift.

Stopped for dinner at the restaurant and shopping in the store. Restaurant was great. Store is large with lots of handmade Native American art and jewelry. Very nice staff.

Beautiful settng in Pine forest. Delicious meals. Friendly staff. Great selection of merchandise. Super clean cabin.

The place was a madhouse when we first got there, with memorial weekend travelers checking out and others checking in. parking lot was packed. we arrived about 45 minutes early for check in, but had to wait almost an hour for our room. Staff were attentive and doing their best with only one check in desk computer. Our room was one of the motel rooms. they are spartan and only had a 2 chairs, and a couple of narrow tables. Lighting was not the best inside. The beds were reasonably comfortable, and the AC/heat worked well enough. there are no coffee makers, microwave, or fridge. Ice is free to Guests. Bathrooms are small and shower was connected backwards from what the dial indicated. There is a small store with almost any thing you will need, but there are no prices on any of the food. Of the food I bought prices were 66% higher than where I am from. The nearest grocery store is in Fredonia so not much you can do about that. Everyone was helpful and pleasant, though a bit awkward. After all the holiday people left the place was a lot quieter, and the parking lot nearly empty, though the place had filled all vacancies.

Nice place. Comfortable beds. Nice little diner inside lodge. We arrived late and they taped our room key to the front door so we could still get in.

We have stayed at the Inn at least 6 times. We have never had a problem with the rooms or cabin. Clean and easy to check in. The only bad part of the Inn is the restaurant. We were there a few days ago and all (8) of our meals were so gross. The only good thing about our meal was the rolls and the ice. We will never eat there again. We needed that meal because we were hiking R2R the next morning and most of us had to find snacks in our bags to eat.

We've stopped at Jacob Lake Inn for lunch and gifts a few times over the years as the price, quality and selection was always great; however, this time we had our 3 senior chihuahuas in tow and decided to try a 2 night stay. The Inn has pet friendly rooms available for an additional fee of $45 for motel and $35 for cabins (pets aren't permitted in the newer hotel building). We had originally booked a cabin thinking that they would offer more privacy, but looking at the amenities, we upgraded to the motel for the a/c (it's been a hot summer!). Having read quite a few mixed reviews for both the motel and the cabins, we approached the experience with zero expectations prior to arrival. Wow were we impressed! The room was bright, clean and well furnished. The walls were solid between the rooms and the water pressure gave no complaints. Due to fire restrictions, there are no coffee makers, mini fridges, etc. permitted but the hotel provides free ice. We would stay here again in a heartbeat next time we come to the north rim.

Jacob Lake Inn was a wonderful place to stay while touring the Grand Canyon! The lodging was very cozy and cabin like. The food and bakery was delicious. All the staff was friendly and accommodating too! It's only an hour drive from North Rim. When I booked my night where, I accidentally booked the wrong night. I called and they were able to accommodate the change! The cabin we stayed at had 2 queen beds and 1 full size beds which was perfect for our family of 5. At night, there's no light pollution so I recommend going out and looking at the stars above. We grabbed breakfast here before we hiked the Grand Canyon. The breakfast was very filling and delicious! It's very diner style. Don't sleep on the Kaibab Style pancakes that have cereal and craisin mixed in. It was delicious! The pancakes were also very buttery and my favorite to eat. There's also a bakery and we grabbed cookies for our road trip. I highly recommend! There's shops within the diner area that sell Grand Canyon merch and Native American pieces. We purchased some items from there as well to bring back as souvenirs. I'd book a stay at Jacob Lake Inn when I visit the Grand Canyon again!

We drove to the north end of the grand canyon, and on the way back stopped at the Jacob Lake Inn restaurant for some dinner. First off the prices are outrageous, I payed 16.99 for a "sandwich". I got the "Grand Bull Sandwich" it was the driest sandwich of all time. The meat was extremely overcooked, the bread was dry and falling apart, and worst of all the sandwich was dry their wasn't sauce. For $16.99 i would rather wipe my butt with it.

First time here. Place is a very old establishment that's been around since the 20's. Huge pines surround the whole area. Located just north of the Grand Canyon North Rim. We opted to stay in the newest available rooms in their Hotel. They have cabins and older single level Motel style rooms also. Cabins look very rustic with some that look 80-100 years old. Our room was very nice and modern. Worth the extra money. King size bed with flat screen TV with streaming channels. Bathroom was clean and tiled very nice. Only showers are available. I would stay here again based on our stay here. We had booked two nights, but after the terrible food we had at the Jacob Inn Cafe we decided to leave after one night. Hopefully place is ran better in summer. Skeleton crew in the off season is only 7. Main season crew is 70. Website doesn't mention short comings of off Season amenities.

Wonderful hotel, restaurant and staff. We were visiting the North Rim of the Grand Canyon and stayed at the Jacob Lake Inn. We had dinner in the restaurant and enjoyed a delightful meal. There were many deer hunters staying there who also came in for dinner. We had very nice conversations with several different hunters. The waiters and waitresses were all so polite and friendly. It's worth the trip to stay there! And don't miss the cookies in the bake shop!

We stopped by here on our way to see north rim. Breakfast was a real treat plus great service. We met the manager who also was from Oahu. She brings Aloha to this sacred place.

We stayed one night on our way to Arizona. The lady at check in was super friendly and helpful. The room was clean enough, but dated (which was expected). The mattress desperately needed to be changed! The worst I've ever slept on. Dinner at the lodge was decent. Burger and fries. But the young lady taking orders and serving was SUPER unfriendly and not at all worried about taking care of us. We kept having to ask her for things like a menu, napkins, silverware, water, ketchup, mustard. It was never ending. The next morning we had breakfast with a different server. We were the only ones in the restaurant. We had to find our own menu, then wait 15 minutes for her to come and take our order. We then waited 20 minutes for her to decide to grab simple pancakes and scrambled eggs. They had clearly been sitting for 15 minutes as they were cold. The pancakes were the worst tasting I've ever had. The server was worse than the one the night before! Zero customer service skills. The entire short stay was so disappointing. We cancelled our return trip.

We stayed in this location for two nights in one of their historic cabins. Our cabin was supposed to have two queen beds and one full-size bed, instead, all three beds were smaller double beds. The bathroom and shower were built for a small child. When sitting on the toilet you had your left side on the tiled wall. To make this more clear the toilet had no clearance on the left side they cut a hole in the wall to fit the tank. The shower was extremely small as well. I suppose this is why they don't have very many images of the inside of the cabins. Considering the hotel and motel rooms were the same price as the cabin you would be better off with them. Including taxes, we paid approximately $200 a night for the two-room cabin. Working as a camp counselor for a scout program when I was in high school my shared cabin was larger and I got paid to be there. So it was a touristy visit and we don't regret it but you won't find me paying that much for a cabin at this location.

We stayed in the hotel. The rooms are old but clean. The deck doors need to be weather striped, large gaps let cold in as well as smoke from prescribed burn. Towels are thin and rough. One hand towel had holes and tears, it should have been in a rag bag. Shampoo and condition were single use size in a room that could sleep 2-4. The cost of the rooms must be related to payroll because it is not related to amenities.

Incredible location, great service, and good food! We were a large party and the servers did a great job. Had the chicken pot pie - portions were more than I expected and the pie was delicious! The cookies in the store are definitely worth a try.

was seated by host and watched 3 couples eat and leave. we where the only two people in the room and not even acknowleded. Mariah turned out to be our waitress after asking a guy walking by if anyone was going to serve us. watched people in the front come and go. finally got coffee and meal. asked for refill and Mariah said ok. watched a new table order drinks and meals. when they got coffee refills and i had to ask again for coffee and watched them get a whole pot. got refill with bill that i asked for. Maybe she would be better selling cookies.

This place is so bipolar. Some staff are great. Some seem like they are being held against their will. The kitchen has serious issues. They are out of almost everything on the menu and the cooks are unhappy to cook what's left. I get it's the winter and it's slow, maybe print up a temporary smaller menu that people can actually order off of.

This review is for the cookies and the restaurant inside and not the actual inn. Stopped here before and after going down North Kaibab Trail from the North Rim. For cookies: got the pumpkin chocolate chip, gingersnap, snickerdoodle, and peanut butter chocolate chip. My god, the peanut butter chocolate chip cookie was still soft and delicious three days later in its paper bag. My favorite (and my friend's favorite) was the pumpkin chocolate chip. Never had a cookie like that before but maybe it was seasonal. I should have gotten two of those. Gingersnap was also amazing. Heard another guest say that was the best gingersnap cookie they ever had. It was probably the best I've had in recent memory. Get more cookies than you think you actually want. Don't hold back...unless you're at the North Rim often. Got the Jacob Lake Club sandwich. Obviously, it was delicious because I ate it after climbing 7.5 miles out of the canyon that morning. The fries were great - could have eaten more. Moral of the story: get the cookies, especially the pumpkin chocolate chip and gingersnap. Keep up the great work, Jacob Lake Inn!

This review is for the gift shop and cookie counter. We did not stay in the cabins. They looked nice and cozy. It would seem though located where it is it would be noisy due to the large parking lot. We stopped in the gift shop for a road break. We wandered through the gift shop. Loaded with souvenir shirts nik nacks and jewelry. Lots of crafty stuff on consignment. Theres a cafe located in the middle of the shop in shape of an oval. There are stool seats all the way around. We were thinking about having a sandwich but all the stools were taken . We wondered off to the cookie counter. Opted for 2 chocolate chip and 2 snickerdoodles. Perfect road trip food. Grabbed a few other snacks and drinks. Bathrooms were small but clean and Jen G approved due to having paper towels and butt gaskets. Good stop if you're passing by they have gas too!

Pleasantly surprised! Simple but clean hotel rooms, very nice staff, great cookies, good breakfast! Overall, would recommend!

Was recommended here by a local, had an amazing lunch. Staff was super friendly, the jewelry, pottery and rugs here are beautiful quality... and left with some amazing cookies!!! If you get a chance to meet the family run the place, it has a really cool history too!

So great place to stop by when you visit North Rim of Grand Canyon. So warm in winter months! You can get a great food here and just sit and feel the heat from fire in the fireplace.

This inn is a gem, and the staff are great. We enjoyed the natural beauty, clean and spacious room in the hotel (as well as cabin #3 for others in our family) albeit for only one night. We enjoyed a wonderful dinner, fantastic desert, and perfect breakfast the next morning. We planned on 3 nights, but cancelled the 3rd night because the North rim of the Grand Canyon was not yet open. And then had to cancel our 2nd night because my 95-year old Mom had a bit of trouble breathing when sleeping at night (apparently from the 7,910' elevation). The staff were fast, friendly, and accommodating for both cancellations. Fortunately, I can visit again with younger family members in the future. If I'm in the area again, I look forward to the Jacob Lake Inn.

We recently stayed here for a 3 day weekend. We had a queen rustic cabin. We knew when we reserved it that it was pretty small and it definitely was. But the issues weren't with the size. The cabin had not been cleaned properly in a long while. The carpet and drapes were so dusty you could smell it. There was a strong smell of urine in the cabin. The drapes were ripped and the curtain rod fell off the window. The sockets there were so loose you couldn't keep anything plugged in. The faucet had the screen missing so water splashed everywhere. The outside chairs were broken and even though we told them the first day nothing was ever done. On the good side, the staff there was excellent and the restaurant was definitely worth visiting which we did every day. If you go, don't stay in a cabin. The lodge looked much better.

Great place to stay when visiting the north rim. Rustic cabins (very rustic!) but clean and comfortable, with a basketball court and playground for the kids and a wonderful restaurant and store with everything you need. The people were very friendly and our family had a great time. Would be 5 stars but our cabin was a bit drafty and had some moth friends hanging out inside.

Wonderful service in a lovely setting with comfortable accommodations! I stumbled across this find while on a summer vacation/road trip, and would definitely go back. Highly recommend!

We had a great experience here. Last minute room rental after our camping gear got soaked in a quick thunderstorm. We got a nice little cabin that suited our needs perfectly. Front desk staff was very friendly. Quiet, clean, and peacefully rustic to a T. We will be back.

The days are long past "an old Gem". The restaurant and gift shop are really old and quaint and historical. The cabins? Holy moly! Shabby is an understatement. Rustic is an understatement. Weird floor plans, bathroom with a door to everyone's room. Super small. Toilet against the wall in the corner and a super small kinda scary shower. Beds were comfy, our cabin (15) has three beds, two queens and one double. We brought a little grill and planned on doing our own dinners. Unfortunately the Forest is in stage 2 Fire restrictions which means no open flames, charcoal, etc., As such, we had dinner at Jacobs Lake Inn, the only choice. The waiter and hostess were both super nice, couldn't have been more pleasant. Their menu is expensive with entrees ranging from 18$ to 30$. I close the NY steak which came out very well done despite ordering Medium Rare. Tasted ok- no complaints there but I expected a better steak for 28$. My daughter had the Jaeger Schnitzel which she really liked and our other companion had cheese tortellini. She also said it was good. Tough place to rate- historic, amazing service, only game in town, but just OK food. Overall, for them, it's like shooting fish in a barrel. If you want to eat, this is the place. It was very busy. I guess my recommendation would be, come here, enjoy what it has and what is has been. My first visit here was almost 50 years ago. Still a fantastic gift shop. Gas station right next door. Try the cookies- they are amazing! And, ask for a room in one of the cabins with new windows or the hotel rooms that are new. To the owners: you are making a bunch of money, bite the bullet and make the renovations the rooms desperately need.

Ask for room H, because it is at the end away from reception--very quiet. And you get two walls with windows so it's not so dark inside. Nice decor. Creates a cozy feeling. Free bag of ice for your room/ice chest. Definitely changed our stay and added another night because of this place.

Stayed one night (7/21), after a long drive from Phoenix. It is a nice inn, a bit rustic, but I did not expect a 4 star resort. The room was clean, comfortable and cozy. A few flaws were present, the floor near the bathroom could use a good look see, they moved a bit, some loose caulking in the shower... Aside from that issue, it was a nice comfortable room.

The fish had bones in it, flavored sucked. The zucchini tasted better. The soup they brought us called bacon and beans or baked and beans with bread tasted real good. My girlfriends burger sucked too. I wouldn't recommend the place. My fish was $22. Totally not worth it. Friendly staff though!.

The only reason that I am not leaving one star is that the staff were great, they are apparently overwhelmed. Your Staff was extremely friendly and helpful. The 2 rooms we had, 53 & 54 were nothing short of disgusting. The musty smell was overpowering, and the cleanliness was not up to the standard of the room rate. We literally had to wash all of our belongings that were in the rooms, as the odor permeated everything. We had 4 meals at the restaurant, 2 breakfasts and 2 dinners, each was equally bad. The staff seemed to be embarrassed to serve the meals and were apprehensive about asking how everything was. Nearly everything we ordered was served cold, burgers, fries, scrambled eggs, pancakes etc. I truly believe that your customers would be fine with a much smaller restaurant menu if, you could deliver a hot, tasty meal. The opportunity to have an affordable, comfortable and pleasant place to stay while visiting the North Rim is an opportunity that you are missing. Improve your family legacy. We absolutely loved the North Rim, but your establishment and our experiences there have become the butt of many jokes from our trip. In my opinion, three things desperately need to change: Management, Staff Training and Food Service. And seriously, a drawing for a free cookie for filling out the survey? How about a discounted room rate or something a bit more substantial? There are limited choices when visiting the North Rim. Book here if there is nothing available in the park.

This review is only of the food--didn't stay at the actual hotel. We stopped off for lunch at the counter on our way between Phoenix and Salt Lake City and were pleasantly surprised, though I admit it's hard to tell how much of it was real quality and how much of it was just gratitude for not having to eat fast food (and make no mistake, there's not much fast about this experience. I wouldn't recommend it if you're in a hurry.) It's not terribly intuitive as it's located smack-dab in the middle of a lobby and gift shop, but you just take a seat at the bar in the lobby area and a server gives you a menu and takes your order. The offerings are mainly sandwiches, burgers, and soups, and all in hearty portion sizes. They're not particularly cheap ($9+ for most entrées), so if you're budget-conscious and/or feeding a large family, again, keep driving. Still, I found my expectations exceeded. The fries are clearly cut and cooked in-house (not frozen) and I enjoyed the Bull, which is basically a burger but with lots of onions and some other mixture into the beef. It felt like a real meal after a day on the road, and for that I was definitely appreciative. The fruit pies were also worth getting. Service was great. The waiter was a young guy (maybe college-age) and he was very friendly and attentive. The Inn also sells allegedly famous cookies and sometimes has hot chocolate and ice cream available, but not in the wintertime. Gift shop has some beautiful pottery for sale. That'll run you $300+.

Great, family friendly lodging close to the North Rim of the Grand Canyon. The location is great and the accommodations are clean nice. The food here is good as well. There are plenty of options to choose from. There is a gift shop that has wonderful cookies and treats. There's even a gas station as well. Our family enjoyed our weekend stay here and we're welcomed with open arms. Please give this establishment a chance if you are in the area. Great setting amongst the trees. The area is nice and parking is ample.

Jacob Lake Inn is much more than just an Inn. It is also a gas station, convenience store and bakery. When heading to the North Rim this may be your last chance to stop for gas. After nearly running out in The Painted Desert, I wasn't about to take any chances. Gas was expensive, but the remote location supports higher prices. Pumps were easy to enter and exit despite being quite crowded. After fueling we stopped in to the convenience store part of the inn and were pleasantly surprised. There were the standard convenience store items like drinks and chips. What I didn't expect was the large variety of baked goods available at the counter. We hadn't intended on getting cookies, but that impulse purchase was a good one. Those cookies were delicious, particularly the oatmeal raisin. The drive to the North Rim was just a little bit sweeter thanks to those cookies. In addition to cookies as an impulse buy, there were several stickers for sale at the counter that we picked up. Most were somehow related to the canyon and were very reasonable. Now if I could only figure out what to do with all the stickers I bought on our trip. If you're headed to The North Rim, stop here for fuel and cookies.

We stayed at Jacob Lake Inn in January so the service is different as it is off season. We loved this place! The main lobby/ lodge area is the central hub. The entire facility is older as it opened in the 40's. We were assigned the motel motel area which did not have tv and wireless was not available. The hotel area appeared to be more updated, however, they were having a quilting convention so there was an abundance of Pfaff sewing machines and fabric at that area. The motel area is older and can use updating, however, it was awesome. You are surrounded by woods, cabins, and at this time of year snow. It was wonderful. The staff was five star. Everyone was friendly and helpful. The temperature dropped to six degrees at the time we were there and I forgot to open the faucets a little which after we came back from dinner we discovered our pipes froze. We called the front desk and had a maintenance person there in five minutes moving us to another room. I would highly recommend staying here. Next time we plan a visit, we will try to come in the spring or summer when the North rim is open.

Great little place. Very close to the North Rim entrance. Small cabins and hotel rooms. We had a cabin. It was recently renovated, clean very nice. The store has everything you could need. The resto is really good. We had dinner and enjoyed it very much.

Stayed in Cabin A and it was very rustic, bordering on junky. Shower was small and the water was scalding hot or ice cold without warning. The squeaky floor had a bad slope to it. I'd say the cabins need remodeling, but what they really need are to be torn down and rebuilt. They did have blackout curtains which was a huge plus. And at least they allow dogs. Maybe? When dealing with the reservation staff, we were told no dogs allowed although their website didn't say that for the cabin we reserved. When we checked in dogs WERE allowed so I don't know what to tell you. You're out in the boonies and the lodging at the north rim is always booked so your hands are tied. Maybe some of their rooms are nicer? Food wise...the cookies in their bakery are good. Had breakfast in the restaurant and it was meh. Service was OK, but it took forever for our food and it didn't seem really busy. Kaibab pancakes were good, but the breakfast burrito was lame (and our server said it's one of their specialties). The tortilla was too crispy so when it was rolled it cracked and was flat. Not much filling and too much pace picante sauce inside. Hash browns weren't warm. But in the boonies the best you can hope for is edible food and this it that.

The cabins are nice just don't expect a tv in there... stream your own on a laptop. The food at the inn is amazing and reasonable but best is the service which is awesome. The store and the bakery go above and beyond and omg the taste of the bakery foods is amazing. Outside is a a fry bread food truck which to dye for! All and all a must go to.

We stayed in a cabin behind the main lodge. Well insulated, cozy and warm. Shower and toilet were up a little step (which we each tripped on) and there was a sink in the main room. The bed takes up most of the room but who stays cooped up in the cabin all day? Stars were bright right from the cabin's porch. The fry bread food truck was amazing! We got the chef taco and chicken wrap. Big portions. Perfectly cooked. The cookies and milkshakes are incredible! But we didn't dine at the restaurant (indoors during COVID). The staff was very friendly. Like very very very friendly. Calm. Welcoming. Somehow they're all college age. But they were all very COVID safe and responsible. The gas station screens are dim but the pumps work. I recommend you fill up before you leave. We headed down for sunrise at the North Rim. The park had closed services on 10/15 but the Grand Canyon lodge was open for an extra weekend so we took their Bright Angel Point trail for an amazing sunrise.

No hot water was the worst part, although I ran the shower for some 5 minutes in a place of severe drought hoping it would turn hot. Also no coffee maker or mini fridge to store my food. I was charged $200 for a very mediocre room, $35 of which was for a pet fee because the room needed to be "deep cleaned" for dogs. When I checked in, the carpet was not cleaned after some construction and little bits of plaster were underfoot everywhere including the bathroom- some thorough deep cleaning! Not to mention the busted door knob. I stayed there because I had good memories from a few years ago. This is a memory I hope I soon forget. No doubt being the only game in town near the north rim have made them complacent.

My wife and I stayed at the Jacob lake inn on June 6th when we checked in they informed us as to their smoking policy IE no smoking in the room! We asked the clerk a young thin girl with long straight black hair if we could smoke on the patio and were told if we stayed 20 feet away from any building that would be fine! My wife and I did smoke outside 100 feet away from any building and instead of throwing our butts on the ground ( no trash cans where we were) we broke off the burn portion and put the filter in the trash can in our room 5 minutes before we checked out approx 8:00 am. At 11:46 am we were on our motorcycle going home and received a call informing us we were being charged 200.00 for smoking in our room? Really ? I called and spoke to levy who informed me that we did smoke in the room basically stating we were lying ! There are plenty of other options Marble Canyon lodges, Cliff dwellers lodging and others ! Stay away at all costs we will never stay there again ! They are thieves and stole 200.00 from us .If I could give a zero rating I would !

Five stars for the cookies! So many kinds from which to choose. I got a half-dozen, consisting of the "cookie in a cloud" (YUM), lemon zucchini (quite cakey, not cookie texture), peanut butter, gingersnap (really good), lemon sugar (one of my favorites), chocolate parfait (huge, thick chocolate chip-like cookie), and oatmeal raisin (lovely). One individual cookie is $1.65, a half-dozen comes to $9.25, and a dozen is $18.35. The more you buy, the more you save. ;) While I was in sugar heaven with the cookies, I thought the cookie clerks could have been friendlier. I mean, how can you not be happy around cookies? They didn't smile and perhaps it was a busy day that day (a lot of tourists and campers do pass through on their way to the North Rim of the Grand Canyon), but I still believe that customer service should come with a smile. I wasn't blown away by the Inn (mayhap "rustic charm" is lost on me?). It looked a little dark and dingy. Nevertheless, any time I go to the North Rim, I'll stop and get cookies for the road.

Horrible place and so not worth the money. The rooms were old and the beds sagged, the towels were dingy, the bedding old and worn. The bathrooms were tiny and dated. I felt like because there are not many options in the area they can get away with charging this much and not keeping the place up to date. We stayed at an inn at Zion for the same price that was wonderful, great bathroom, bedding, food was to die for. Good thing we had 6 glorious days in Vegas in luxury and then finished up in Zion, but his place was a romance killer. The food was really bad too, no fresh fruits or veggies, low quality for everything, fish, meats, bread....and lots of oil and salt in it. Felt like cafeteria food but the prices were not so low, $20 for an entree.

This review is about the gift shop. We have been coming here for years and agree with another visitor that the staff is "Five Star". We know our Native arts and crafts and the selection here surpasses many stores in outlying areas. Prices are very reasonable; sales help is superlative. The Inn is not for those seeking a five-star glamour experience. If you can't even briefly enjoy nature without electronic diversions, then this isn't the place for you. You are visiting for the charming experience, and Jacob Lake delivers.

Rented 2 Motel rooms side by side. 2 Queen beds each. Beds were VERY comfy! Located in a wooded area. Smelled great. Tiny toilet/shower area with door. Rapid heat water heater. High pressure shower. Good food at the restaurant and diner counter. Gift shop. $200 approximately for 2 rooms and 6 people with current offered discount. My family REALLY liked this place!

Here on 5/24/2012, enroute to the North Rim. There are cabins on the property but we stayed in the newer hotel-style building in the rear of the property. Updated, triple-sheeted beds were nice to have. Due to the location being so isolated, we ate both dinner and breakfast on the property. They do an outstanding job on the food and service. I highly recommend this location to stay if you are planning on driving up to the North Rim.

It was such a wonderful place surrounded by high trees! Room was not big but clean and comfortable. But there were also few things I didn`t like: - no refrigerator in room - cold bathroom (in this time of the year it was ok, but if it were winter we would get cold) - there was no keybox so we had to wait till 6:30 AM to check out (but it also could be that we didn`t find it)