gevaert2016
Google
We had booked 2 rooms through our travel agent for our family with 3 teenage children. On arrival, it turned out that they had overbooked our reservation and the rooms were occupied by other people in the meantime. The gruff lady at reception made no effort to address or rectify this problem. |We received, after a phone call, confirmation from our travel agent that both rooms had been reserved and paid for a month before and that the hotel had mailed a confirmation of this reservation.|When we calmly mentioned this to the receptionist, she still refused to talk to us and was so arrogant that she would not even look at us. |Being experienced travellers, we did not let it affect us too much and, through the intervention of our travel agent, were able to travel on to the beach hotel where we would stay for the last 5 days of our holiday. So it turned out to be 7 days.|Jafferji house looked quite a nice hotel, but loses all its value for us because of an unprofessional staff member at the front desk. Pity.||