Mackenzie T.
Google
All the negative reviews are completely accurate. We wish we would have read those before wasting $200 and ruining our appetite. Worst food and worst experience ever. Avoid this restaurant at all costs.
They have no idea how to properly cook and season food, especially steaks. We ordered 4 different dinner entrees and everything was either vastly underdone or vastly overdone, and the flavor was horrible. The food quality is extremely poor, but the customer service is even worse. When we kindly told them about the errors with our meals, they never offered any kind of resolution whatsoever and lied repeatedly, saying they don't have a manager.
Then, after repeated phone calls and messages over the course of 2.5 weeks, we finally got a hold of the manager, Emily. She was extremely hostile and rude from the moment she picked up the phone. She seemed like she hates life, hates her job, and is on a power trip to share her misery with everyone around her. She never even apologized for the errors and refused to do anything to make it right. Her whole attitude was arrogant and condescending. She didn't say one kind remark whatsoever and wouldn't even listen to us, she was just snippy and disrespectful the entire time. When we tried to tell her about the issues with our meals, she only kept repeating the classic narcissist phrase, "I'm sorry you feel that way." Then she proceeded to tell us that she doesn't care if her customers are pleased or not and that's how they make their food, take it or leave it.
When we asked to talk to Kathy, the owner, Emily said that Kathy doesn't talk to customers and that Emily is in charge of everything. Emily flaunted her superiority and belittled anything we said. She showed an exaggerated sense of self-importance, believing she is better or more important than anyone else, especially customers.
Kathy's decision to place someone as incompetent as Emily in a role as the face of her business, displays the misguided values of her restaurant. Emily's behavior is atrocious and unconscionable as a restaurant manager. She took an already bad experience and made it exponentially worse. Her mismanagement of the food, staff, and entire experience is why Jake's continues to go down the tubes. Emily is a dangerous liability for a restaurant owner and they have lost our business.
Heed the warnings from many customers and save yourself the lost appetite, bad experience, and wasted money. There are many other restaurants in Billings that actually serve delicious, skillfully prepared food, and who care about their customers and value their business!