Mark Kistulinec
Google
Excellent experience, unlike epic safety/health failure at our next Wilderness camp
Jao has friendly warm staff, and was a wonderful welcome to our trip to southern Africa. We loved the people and the property. The animal viewing is less than the 6-7 other camps we have been to though. Our guide, Paul, was exceptional.
Sadly the next Wilderness camp, at Mombo, tarnished our trip. We had an epic service failure at Wilderness Mombo - 7 bats in 2 sleeping rooms, 4 rabies shots, substantial emotional distress. They claim the bats “not harmful” but their doctor, Cape Town medical staff, and Emory said the rabies risk was “not zero.” To me, they were ineffective at prevention, response, and service recovery. Most top-tier travel companies have mastered customer experience and recovery.
It’s worth noting, most staff are warm, and the animals are wonderful; management not so.
One might have any sort of unforeseen safety/health issue. Why would I choose a company which is ineffective at responding to anything that goes wrong? The rates are exorbitant. One expects and deserves better.