Jardim da Batalha Boutique Hotel by Shiadu

We spent five days at this hotel, and it was simply wonderful! From the very beginning, we felt right at home, thanks to the warm and friendly attitude of the entire staff. Every employee felt like part of one big family, creating a truly warm atmosphere. We are sincerely grateful for the high level of service, the care, and the attention. Next time, we would gladly stay here again! Vardan and Anahit

What a wonderful stay at Hotel Jardim da Batalha Boutique Hotel by Shiadu! From the moment we arrived we felt welcomed — the staff are incredibly friendly, attentive, and speak excellent English, which made everything effortless. The location is ideal for exploring the city, and our room was lovely: comfortable beds, tasteful decor, and a peaceful atmosphere that made it easy to relax. And the breakfast was simply outstanding — so delicious and beautifully presented that words hardly do it justice. We truly enjoyed every aspect of our stay and would happily return. Highly recommended!

We had a pleasant stay at Hotel Jardim da Batalha Boutique Hotel by Shiadu. Initially we were surprised to be offered accommodation in a modular metallic unit — a newer part of the hotel — but it turned out to be a very welcome surprise. The room was more spacious and comfortable than the smaller rooms in the main building, and once settled we truly enjoyed our time there. What made the stay special was the warmth and attentiveness of the team. Isabel and Anna (and everyone else on staff) were friendly and helpful, creating a relaxed, welcoming atmosphere throughout our visit. The hotel may be far from perfect in every detail, but for us it was exactly what we needed: comfortable, pleasant, and staffed by genuinely caring people. Recommended for a charming, personable stay, without big expectations regarding the accommodation or conditions.

Fantastic hotel. Very clean and nice rooms. Our terrace overlooks the garden. Great location. Walking distance to various tourist landmarks. The rooms are very well maintained. Terrific breakfast. Large variety of free pastries, coffee and tea throughout the day. Extremely friendly staff. My wife and I chatted with Gabriel, the manager, for quite a while. The staff is doing a wonderful job. Highly recommend.

Surprisingly awesome! Had to get a room for the night and found the hotel accedintly when walking down the street. Almost didn't realize it was a hotel! No big lobby or anything super fancy but they invest where it counts - Beds where the best we had during our stay in Portugal! Breakfast was probably the best we have ever had - including some 5 star hotels. Staff was honest, welcoming, helpful and cheerful. The decor isn't fancy but very stylish and makes you feel at home. Don't expect every fine detail in the room to be perfect and you will be very pleased with your stay. Would highly recommend!

Fabulous!!! |What a wonderful hotel! The friendliest welcome and the friendliness continued throughout our stay with every person we met.|The hotels whole ethos is brilliant, so eco friendly and the level of detail to apply this is impressive.|The breakfast was superb, and as two veggies we were delighted by the hot food choices (those chickpeas!! Yummy!!) |A little port when we checked in, umbrellas in the rooms to use. Lots of little details like this that added to our stay. |We loved how central the hotel is to everything and the amount of places to eat nearby. Can’t wait to return - just the best stay, thank you!

"Welcome" is the word that best describes the team and the atmosphere at Hotel Jardim da Batalha. We had a wonderful stay — the staff were exceptionally warm and genuinely helpful, always going the extra mile. The hotel is peaceful, comfortable, and perfectly located for exploring the area. Highly recommended for anyone looking for a friendly, relaxing stay in a great spot.

Our experience at Hotel Jardim da Batalha was extremely disappointing from the moment we arrived. The official check-in time of 15:00 is already unusually late, yet when my wife and I arrived at 15:20, soaked after heavy rain, our room was still not ready.|The receptionist attempted to compensate by sending us to a nearby rooftop restaurant with a “discount card.” This only worsened the situation. The restaurant staff were rude and relocated us twice after we were already seated. We left and found another restaurant. Given how strongly the hotel promotes this restaurant, it is hard not to assume some kind of business relationship. If so, the hotel should seriously reconsider recommending a place that treats guests so poorly.|When we returned and tried to give the discount card back, the receptionist became defensive and unpleasant. Instead of addressing the issue, she insisted we keep the card and repeatedly emphasized that she had offered us a glass of wine, as if that somehow compensated for the experience. We do not drink alcohol, making her reaction irrelevant and dismissive.|The room itself was unacceptable. Initially, there were no curtains at all on the old windows, only blinds that offered little privacy or light control. Ironically, curtains were installed only on the last day of our stay, which says enough on its own. The bathroom design was equally problematic: glass doors for both the shower and the toilet, with the toilet door not even closing fully, leaving virtually no privacy.|Even worse, the WC was covered with ants, clearly visible in the photos attached. The receptionist addressed this by spraying insecticide inside the bathroom. While the ants disappeared, we were then forced to breathe the strong smell of chemicals instead. This is not a solution, it is another problem.|I am 62 years old, and due to the nature of my work I have visited 67 countries and stayed in more hotels than I can count. I genuinely cannot remember a worse overall experience, particularly when it comes to cleanliness, privacy, and basic guest care.|The only positive aspects of this hotel were the fairly good breakfast and the very kind lady serving it. She was the sole bright point during our stay.|Late check-in, poor room conditions, hygiene issues, an inappropriate restaurant recommendation, and unprofessional handling of complaints made this stay deeply unpleasant. Based on our experience, I cannot recommend this hotel.