Jasmine Palace

I recently stayed at Jasmine Palace and had a fairly mixed experience overall. The highlight of my stay was definitely the customer service — the staff were welcoming, polite, and always willing to help with any requests. They really made me feel comfortable and valued as a guest. However, there are a few areas that could use improvement. The cleanliness was acceptable, but not outstanding. While the room was generally tidy, it didn’t feel as fresh as it could have. The air conditioning also seemed like it needed cleaning, which affected the air quality a bit. Additionally, the fridge was working, but it wasn’t cold enough to properly chill drinks or food. The breakfast was decent but quite plain, with limited variety and options. It was fine for a quick meal, but I was hoping for a bit more selection. Overall, Jasmine Palace has great potential thanks to its excellent staff, but some maintenance and improvements in cleanliness and amenities would really enhance the guest experience.

Bad Experience at Jasmine Palace Hotel, Yangon Our group recently had a very disappointing experience at Jasmine Palace Hotel. We booked 11 rooms in advance and even paid a reservation fee, but when we arrived, the hotel told us they only had 10 extra beds in the entire hotel. They refused to provide more, yet still wanted to charge extra person fees. It’s hard to believe that such a big hotel cannot arrange more than 10 extra beds. This is not what you would expect from a so-called “luxury hotel.” We have stayed at this hotel many times before and considered ourselves loyal guests, but this time, we felt disrespected and disappointed. The staff couldn’t solve our problem even though it was already around 10–11 p.m., and they also couldn’t refund our reservation money immediately — they said we could only get it the next day. Because of this poor service and lack of professionalism, we had to move to another hotel at night. As a local customer, I sincerely advise tourists and groups to think twice before choosing this place. This experience was far from what a “luxury hotel” should provide.

Really nice hotel with comfortable beds, good hot showers, clean rooms, and a decent buffet breakfast. The staff were also amazing helping us with multiple requests for different things. Highly recommended!

Wonderful hotel, wonderful staff and great location. My husband and I stayed here last month for 1 night and we wished we could’ve stayed longer. The checkin and checkout process were seamless. Each staff member was very professional and welcoming. Our room was very spacious and comfortable. I LOVED the shower and all of the amenities in the room. We had a really wonderful view as well. We didn’t have one of the newly renovated rooms, but it was nonetheless beautiful and comfortable. Oh and the dining room is gorgeous! I would definitely recommend anyone to stay here and we will for sure stay here again.

I hope the service come back onto 2022 before.I wanna say the housekeeping need to upgrade their service to the 2022 best service again.And don't forget to ask the customer (anything else? )when u guy housekeeping after cleaning the room. I would really love to stay at this hotel , and that is why I say this 😘

Location is good. Can use grab plus to go around n paid cash for taxi fare. Room is big, clean n good view from high floor. Hotel buffet breakfast is good. Have omelette n noodle live station. Internet speed quite fast.

Good Service, Modern Decorations with good accomodations

This hotel I recommend highely!|The food and hygiene is very good and every holiday they make more progress than even before. |The animation is lovely, every day they have a programme and keep all ages entertained. |The manager and boys and girls of the animation are always speaking with all the guests by the pool. |We come here several times, one of the reasons we come back is the lovely staff!