Amy R.
Yelp
We used to like eating at Jason's Deli, but it's clear that corporate doesn't care about customer satisfaction or feedback. If the front of restaurant looks like this (see pictures), I can only imagine how disgusting the back of the house, food prep areas look.
Update: I called and spoke with the Manager / Owner (Bill L) the next day and he didn't care to see the pictures and wasn't receptive to feedback about the condition of his restaurant. I sent an email to corporate and received an email from Customer Service that pics and comments were sent to the District Manager, Will S., and I never received follow-up from him either.
Review sent to Corporate on 4/25/18: My children & I dined at the Jason's Deli in Bedford, TX last night (2200 Airport Freeway, #038). We've dined at other Jason's Delis, but this was our first visit to this location. We dined at 7pm, so the restaurant was less than half full. However, as customers left, the tables with plates of uneaten food remained on the tables. There were lots of staff behind the counter laughing and having a good time - not preparing food (as their were no regular customers coming through the door at that time).
I took my daughter to the bathroom and both toilets were out of commission (both were clogged and there was wet toilet paper all over the floor). I let one of the boys behind the counter know that the bathroom needed attention.
A few minutes later, we were getting ready to leave and I stopped by the counter and asked for the manager on duty. A woman stepped forward from talking to someone, Tiffany. I mentioned that I was the person that reported the bathrooms and her response was a curt "I know, I already cleaned the bathrooms." I then asked her about the state of the restaurant and all the dirty tables. She just shrugged her shoulders and stared at me vacantly. Attached are pictures of the tables towards the end of our dining at this location.
There were 2 Hispanic women that were running the food and filling the salad bar. They remained busy all evening and those ladies hustled, however the rest of the staff spent their time behind the counter chatting and laughing loudly. It was clearly not a group effort. We've dined at the Grapevine location and had positive experiences, both with the salad bar remaining well stocked and the restaurant remained clean and picked up. This restaurant is a disgrace to the Jason's Deli brand. If this was our first time at a Jason's Deli, we would never return to one.
I called and spoke with Bill LaValley, Managing Partner, this morning about our experience. I offered to send the pictures for him to view and he said it wasn't necessary and thanked me for calling then hung up.
Hopefully, corporate has more interest in protecting their brand image.
