Javon Bea Hospital—Riverside

My son was transported to Javon Bea ER by ambulance for a head, neck, and back injury sustained at wrestling practice. When I arrived at the hospital, I couldn't have been more than 5 minutes after he arrived. The ER receptionist could not find him, as if he wasn't there at all. She poked around on the computer for several minutes and then told me to sit in the waiting room until he's done being triaged. They brought him out to me in the waiting room, gave a brief "we'll be with him as soon as possible" and then promptly left. At this time, the waiting room wasn't that full, maybe a half dozen other people. About an hour and a half later, the nurse came out and asked me to come back because they need parental authorization to treat my son. I go back to a triage room, I'm told to wait there. While I'm waiting a nurse starts to bring another patient into the room I'm waiting in, apologized profusely and left with the patient. A few minutes later, the same nurse that brought me to that triage room said I had to move to another room. I sit in that room for 20-30 minutes. Multiple nurses ask me why I'm in the triage room, so I told them. Finally, the doctor comes in and starts talking to me like I'm the patient. I clarified that the patient is my son and I was told I needed to provide consent for treatment. She asked where my son was and I told her in the waiting room where he was left. She does an exam on him and wants some tests run, then leaves the room. We're in there for another 20-30 minutes and a nurse walks in and asks if we're (don't recall the name and wouldn't post it here anyway to protect the privacy of their patient) to which, I replied no, of course. And she leaves. A little bit later, 2 nurses come in, one of which was the nurse that put me in that room and they both exclaimed "WE FOUND YOU!". I didn't know I was lost, I stayed in the same location I was placed. They took him for scans, brought him back and told us 40 minutes. An hour and a half later, nothing at all. Even checked MyChart, no test results. By this point, we had been in the ER for 5 1/2 hours, neither of us had eaten all day and we opted to go home. I informed reception we were leaving. She told me I could just look at the results in my chart. When we left, the waiting room was approximately 80% full. On the way home, I realized that my son hadn't seen a doctor until about 3PM, when he arrived BY AMBULANCE with a HEAD, NECK, AND BACK injury, so 3 hours. I then counted how many times we were misplaced in some way shape or form. In 5 1/2 hours, they misplaced me, my son, or both of us 4 TIMES! Then, by checking MyChart, they thought we were still there despite me explicitly telling reception we were leaving. Apparently they called our names in the waiting room about a half hour we left which means the 40 minute test results took about 2 to 2 1/2 hours. When we called the patient feedback line, we were told they were going to look into it. We got a letter today that was a very long winded version of "we prioritize patients based on severity of the injury" (duh) and that "you left, so that's why we couldn't provide care". If he hadn't been seen by a doctor UNTIL OVER 3 hours after his arrival, how do you know the severity of his injury?!?! I get it, it's Rockford, not a gunshot wound so not top priority, but a neck injury doesn't warrant a Doctor's attention in < 3 hours? Yes, of course we left, you literally kept misplacing us, ignored us 99% of the time we were there, over promised/under delivered at every single thing we were told, and were basically starving us while exposing us to who knows what in the waiting room. I don't qualify this as an emergency room, this is actually less efficient than most walk-in clinics I've been to. There is no efficiency, minimal communication, and very little regard for the patient at this ER. Between this and having to wait 10+ months to get an appointment with my primary doctor, I think we're going to be leaving Mercy. The quality of everything has gone to hell since Mercy took over RMH.

So my mother in-law came in to the ER because she had fell at home. Upon arriving, there was a wait time. There was a tech by the name of Bobbi Shante (she works night shift) I hope I spelled it correctly she took my mother to the restroom got her a fresh undergarment. My mother in-law couldn’t stop talking about her please tell her thank u again she was wonderful. I also want to give a huge shout out to the whole ER team the nurses & doctors & techs and everyone else that were involved with my mother‘s care. They did a great job. Thank everyone

Javon Bea Hospital states its mission is to provide “exceptional health care services with a passion for making lives better,” guided by values that include patients coming first, excellence in care, and treating people like family. So what happened, and how did leadership let their mission fail? Our experience tonight directly contradicted those commitments. We brought my husband to the emergency department after he was referred from urgent care for chest pain. Keep in mind urgent care wanted him to go in an ambulance. We arrived around 6:00 PM. An EKG and blood work were completed, after which he was sent to the waiting room with no communication regarding next steps or anticipated wait time. After waiting approximately an hour and a half, he was briefly taken back for a five-minute X-ray and then returned to the waiting room again. We then waited an additional three hours with no updates, no staff check-ins, and no explanation. This was particularly concerning given the nature of his symptoms. At 10:00 PM, we asked to be discharged because it was clear no further care was being provided- yet the blood work showed that care was needed and an explanation was also warranted. Only at that point did staff immediately become available to process the discharge. Coincidental much? I understand emergency departments must triage based on acuity, and I am grateful this did not turn out to be a medical emergency (so far). However, asking a patient who presents with severe chest pain to sit for hours without communication, reassurance, or transparency does not align with “patients first,” “exceptional service,” or “treating people like family.” Additionally, insurance was taken and payment addressed promptly right after check in, yet basic communication and patient care were not. That imbalance is severely troubling. If Javon Bea Hospital’s mission and values are to mean anything, situations like this must be addressed. No patient or family should feel ignored, dismissed, or left in the dark during a medical visit involving potential cardiac symptoms. We were not the only ones who experienced this and reviews share the same feedback. Why is nothing being done to remediate these concerns? I expect this to be reviewed seriously and for steps to be taken to prevent similar experiences for others. We will never step foot here again.

They deserve 0 stars. I just received a bill for my son's birth over 2 years ago that I had already paid and insurance had helped cover. When I asked them why it took 2 years to bill me they just said "oh it just takes that long, it happens all the time". I was then told that I was only charged for the provider and not the facility. My bill clearly indicates items for the room as well as lab work and doctors. I was billed $27,000 and I guess that isn't enough for them. I already paid my bills. I will be pursuing legal action Update: I also forgot to mention the condition of their ER Saturday. My father was told by his primary to report to the ER immediately for a liver abscess that was leaking onto his organs. Every seat was full. Several kids and some adults were puking. Some people came out and just threw towels over the floor where puke was and left. They wouldn't see my father because for the 6 hours he was there, a doctor would not review his CT scan. So he had to leave just to come back the next day and wait another 5-6 hours, all while puss is building up around his organs and causing significant pain

The place you go to die. Went to mercy’s ER and when I went in there was barely anyone there. I thought great maybe the waits not going to be long. The triage nurse who took my vitals was super rude for no reason, accompanied by a Cna who thought she was in charge. She preceded to “train” a guy to start an iv on me. Which is funny bc by law cnas cannot start IVs. I sat in the waiting room in agony for almost 10 hours. Which was shocking bc it was not busy there. I went up to the front counter multiple times only to be met with some of the most non compassionate people I’ve ever met. Even crying in pain they could care less. My labs showed I was extremely dehydrated along with other issues and I was left with nothing to drink for 10 hours. I had to walk throughout the hospital to find something to drink only to find every vending machine was broken. Over the 10 hour period I was sitting in the waiting room I saw more people give up and walk out then I saw people get called back. I was told twice the charge nurse would come out to talk to me and she refused. I think the goal of this ER is to make people wait so long they give up and leave. I wouldn’t go back to this hospital if I was on my death bed.

They treated my son and me with so much dignity and respect. After needing an emergency C-section and having my son whisked away to the NICU, the staff was incredibly patient with all my questions and the many times I called—even after I had gone home and he was still there or if his monitor was off i called and they fixed it right away. The fact there’s a camera to watch your baby while you’re at home is amazing. We lived an hour away from the hospital. All of the nurses were so supportive in helping my son learn to latch, and now, five months later, we’re still going strong with nursing. I truly don’t know what we would have done if we hadn’t been here. I gave 4 stars instead of 5 because of one nurse who, I think, was just having a bad day and made an inappropriate “joke” about how if I kept changing my son, we’d go broke. Thankfully, the issue was addressed right away, and nothing like that happened again. Aside from that, both my nurses and my son’s nurses were absolutely amazing. I’ve even added a picture of him now at 5 months—it was such a wild ride when he first arrived, but I’m so grateful for the care we received.

Horrible ER wait time. 10 hours is insane! I am writing to formally express my concern and dissatisfaction regarding my experience in the Emergency Department. I have been waiting for over ten (10) hours without any interaction or evaluation by a physician. During this time, I have received little to no communication regarding the delay, my status, or when I might be seen. This prolonged wait without medical assessment has caused significant distress, frustration, and concern for my well-being. I understand that emergency departments can be busy; however, a delay of this length without physician contact or clear communication falls below an acceptable standard of care. Patients deserve transparency, timely evaluation, and reassurance—especially when seeking emergency medical attention. I respectfully request that this matter be reviewed and that appropriate steps be taken to address the lack of communication and excessive wait times experienced. I also ask to be informed of any findings or actions taken as a result of this complaint.

I had an ER visit at Javon Bea hospital at 11:00am and I was not able to be seen until 7:45pm. I understand that wait times are a thing, but this ER department is horribly understaffed, making the ones who are working there, very inhospitable and odd. I understand wait times, so as I waited I expected to hear “sorry about the wait” at least once by anyone that works there to the patients they are accepting. Waiting for any sense of empathy for those in pain made to sit in the chairs for hours and hours. Nothing. Not a single sorry from a soul that worked there. I was there for a recurring abscess that is infected, painful, and has an opening from expressing.(butt area) After being seen, they never cleaned my wound, never showed me the actual CAT scan, they overly exposed/undressed me while packing my wound making me feel very uncomfortable, they did not send me home with any supplies to care for my wound as my previous hospital did. Also, directed me to do sitz baths while I have an open and infected wound, something I thought was the last thing you should do with an open wound is submerge it in water. This doctor had no idea what he was talking about and wasn’t honest about it. I would have nothing to complain about if health care was free, but for me to pay thousands of dollars FOR THAT? Hell no. DO NOT COME TO THIS HOSPITAL UNLESS YOU WANT POOR BEDSIDE MANNER AND TREATMENT FROM NURSE AND DOCTOR and wait 7+ hours in the waiting room.

Exceptional care, skilled staff, state-of-the-art facilities. Highly recommend this top-notch hospital!

My 54 yr old nephew was admitted to Javon Bea Hospital in Rockford, IL on June 7, 2024. He was taken by ambulance with near death vitals. His hospital bracelet has the wrong name on it, but the correct birthdate. This was brought to their attention immediately. As of today, June 10th, it still has not been corrected and he is possibly going to be discharged since they cannot find the problem. If they can't correct a name within 3 days, how can we trust any test results? Are they going to bill both insurances? They must have had this other person in there at some point to have his name on my nephews bracelet. Is my nephews information in his records? Or visa versa? I think he needs to go to a real hospital that can at least get a name right.

My father was transferred to the Javon Bea Mercy Hospital on a Saturday afternoon after having a stroke. The ER receptionist was very kind and caring. Even asked how things were when we left and said she was thinking about us the entire time. The nurses got him settled into his room in ICU and were very attentive. We were told he would have a stent put in the next morning and would be able to leave later that night. He was not given any food or water expecting him to have surgery in the morning. Around 11am Sunday we pressed for an update and was told it wouldn't happen till the next day. 12 hours with no food or water and no IV to keep him hydrated. Some of the nurses were attentive and got him up walking several times and tended to his requests. Others, were rude and couldn't be bothered for anything beyond their immediate task. He ate lunch and dinner and was not given anything after that. Again we were told he would go in for surgery in the morning around 9am Monday. We arrived early and sat for hours. His surgery was pushed off till 2:30 that day. In the mean time he was moved down to cardiac care on the 3rd floor where nurses are only available if you chase them down. He received very poor care on that floor and I was the one tending to him when he needed to get up to use the restroom and request aspirin for a headache. The nurses do not understand the priorities in that group. There were a few teams that came to ask questions all with different purposes, but no one thought to consider that this 84 year old man has been without food and water for over 21 hours. They finally wheeled him down at 2:20pm. Surgery took 2 hrs from the time they took him down until the time the Dr. came to tell us it was over. Dr. Bansal gave no explanations or apologies for rescheduling several times and just shrugged his shoulders like oh well. That's the world of medicine. It took another 2 hours for them to clean and prepare a room in ICU to move my dad back to the 5th floor. I went to tell the nurses we would be in the waiting room until he was moved up and you could see 2 rooms with people in them and the rest of the rooms were a mess. Apparently there's no housekeeping crew to stay on top of that. There were several people waiting for rooms to be prepared for them and I saw only one person doing anything about it. Just pathetic for a hospital. We were not able to stay late to see him settled into his room and I made our feelings clear to the nurse about the unorganized mess of that day. I would not recommend that hospital in its current state of disorganization and chaos. Patients health and comfort are not a priority there. And from the reviews I've read, we have another round of chaos coming once we receive the bill. On another note, the doctor who put in the order to transfer my father to Javon Bea will also be getting a bad review and a call from us.

I had to go to the Emergency Department on the advice of the doctor from Mercy Urgent Care. I had seen her on Monday for a hematoma and excessive swelling, pain on my right leg. She and her Intern were concerned and drew a line around the red area and said if it goes out of this or looks worse we are both here on Wednesday. She took pictures of it. I went to take a shower Wednesday later in the morning and noticed the red area was out of the line and my foot was red, leg was really shiny. I went back to see her later and she advised me to go to ED. I had two blown IV's. Arm bruises. Finally in back 1st dr looked at it and listened to chest. Ordered IV antibiotics. So glad because it looked so good after. It was open now. Another Dr came listen to chest said I was being admitted because I needed more antibiotics IV's. 12:15 was moved to the other side of ED because they close that side not enough staff. I was put in a room on what they call a bed and it's not it's basically what they use for patients in the ambulance. A little bigger. I have a bad back with a pain pump and I told the doctor that said I was getting admitted I had not had anything to eat since noon she got me a paper cereal and said they will get you something upstairs. I didn't even get to sleep until about 4:25 and I was not with it when I woke up. So another doctor came in lifted my leg and I grimaced because the pain I had been telling them about (the first doctor did give me a pain pill) he was the best doctor. And he said oh did that hurt and that was it because he listened to my heart. My nurse said I was supposed to get another IV of antibiotics at noon so I was glad because I knew that was going to help because now it's an open wound. I told him I only had a very small amount of cereal since noon yesterday and he said let's get you a menu and food. Later he came in and I asked him if I was going to get the IV he said let me go check on that. Came back and said no they are not going to do that. So I have been there on a cot with barely a mat for nothing charging my insurance. Then the first doctor comes in with another doctor and they look at it together and nothing BUT SHE HAS TO CHECK MY CHEST. I had every doctor do this and to me that was it. Well someone mentioned to the doctors that maybe wound care should come take a look. My wonderful nurse came back and advised me that they were coming. So about a hour later he checked and he said they are coming. They came and were gone probably about 15 minutes if that. So I didn't need all the doctors checking me out for my heart. I had just seen my cardiologist Wednesday morning. And there was no reason to keep me when they had nothing for me but to look at the wound. The first doctor took action and that was it. So I can't believe how bad the Emergency Room has gotten. It used to be good but I think it just got too big. Should have kept one on the West side even if I live on the east side I feel like you had such better treatment and didn't get lost in the room Thank you so very much for the GREATEST NURSES I HAD. THEY DID NOT FORGET WHERE I WAS AND THEY BOTH WERE WONDERFUL ESPECIALLY DAVID WHO TOOK CARE OF ME ALL DAY. And the hall community toilet is exactly like the one in the jail cell. All steal. Pretty cold and disgusting. Sad. Should have let me go home at midnight and my insurance should not be paying for all of me sitting in a bed that now I have a sore on my tailbone.

One of my 4th grade students was shot and killed by another boy this past fall. His family has suffered so much. He was transported to Javon Bea Hospital by ambulance but he was already beyond help by the time they arrived. His family has been devastated. Today, they received a bill from Javon Bea Hospital for over $15,000. His mother has been told that she has to pay because the family of the boy who shot her son did not have wrongful death insurance. Javon Bea Hospital is profiting off of this family's tragedy. This is wrong on so many levels.

This is specifically for the pain management center located within the clinic. The nurse practitioner Virginia Velazquez is extremely rude. I had my results showing that my back was screwed up, causing pain. She was no help, no real plan of action. I understand the world of medication abuse we live in, but when you lecture some one in actual pain about how to lock up medication making it sound like family and friends are going to steal them, there is an issue. We spent more time talking about how to lock up medication than the actual visit. Then on top of that tell a person in pain they shouldn't need medication more than one time a day and to take Tylenol the rest of the time, knowing that doesn't relieve the pain. I will never ever be back.

I have had the worst experience with the billing dept and "customer service"! It's so bad that I'm filing a complaint with IDPH! I am insured by mercycare and my primary referred me to a neurology/pain management specialist that was in network, therefore a MERCY doctor; he worked out of the rockton rd hospital location. I pay a $50 copay for speciality visits so tell me why they charged me TWICE once for $319 for the hospital services and a second time for $379 for a physician service!? With insurance coverage it still came out to $475 total for what should have been a $50 visit! MercyCare is on my side and had me file an appeal. They don't understand what the mercy billing department is doing. When it's the billing dept trying to screw you over and NOT the insurance company, run and never ever go back to that health system! If I had any other choice for insurance, that's exactly what I'd be doing. I have been going back and forth, back and forth with mercy who decided to write off the remaining balance of the hospital services bill of $185 (after my $50 copay) for "patient satisfaction"; but then they turn around and try and charge me even more! Also the visit itself with Dr. Gorelik was ridiculous. I was the first appt for the day (8am) so tell me why I waited 45 mins to see a nurse and then another 15 mins to see the doctor? And once I did see him, we spoke for five mins and I got referred to Northwestern which of course the insurance doesn't cover. I am leaving this review for the Javon Bea Hospital Riverside because the OG location on Rockton Ave. is showing as an "unclaimed business". Sounds about right seeing as the riverside location is Javon Bea's pride and joy and the rockton location is it's disheveled and practically abandoned, ugly stepchild.

My mom (83yrs) had a 5 day stay at Javon Bea. 9 hours in the waiting room and the worse hospital I have ever been too. If I was MR Javon Bea, I would feel horrified and embarrassed to have my name on this. My mom left worse than when she went in. She had an IV that extravasation and nothing was done about it. After going home, 5 days later I took her to a different ER and she was then transferred to Northwestern to have surgery on her arm to remove the dead infected area and givin IV antibiotics. Please avoid at all cost unless you want to hang out in a small lobby with 50 people coughing and moaning.

Please don't go to this ER. You could die before they'll even evaluate you. Seriously no sense of urgency. It doesn't matter if you're hyperventilating, gasping and vomiting from undiagnosed intense pain - you sit there. For hours. Never ever again.

I waited 6 hours before being called back to an exam room. The rooom was dirty & had dry blood on the rails of the bed. I told the nurse. She apologized and left. I cleaned the blood with the wipes they had in the room. I don't want nobody else's blood close to my body. I'm already sick.

This is not Emergency room. Waiting time 8 hours ( it's not a joke , it's how long hope is lasts )( they beat their record) last time I got my kid there with broken finger ( 4 hours wait).Don't come with children

My father received some of the worst care my mother an i could've imagined. It was unfortunate that the team wouldn't take our concerns seriously, leading to a bowel obstruction and more days in the hospital. They later released him and no more that 4 days later he's still short of breath and now BACK in the hospital back home because the chest X-ray looked awful. Possibly with infection... this team needs their shit together or no one to ever come there. You'd get much better care nearly anywhere else. Staff needs to understand that they're not merely clocking into a job, they're here helping people who NEED HELP... do better and have integrity.

If I could give this hospital and staff a million stars I would. My husband and I were in a head on MVA on the expressway earlier this year. They airlifted my husband due to his serious critical injuries and sent me in an ambulance. These doctors, nurses and staff legitimately saved our lives. Our Injuries were life threatening and they gave us absolutely amazing care. Shout out to Dr. Hollister, Dr. Masteller (trauma surgeons) and Dr. Zlowodzki(ortho surgeon). Without this level 1 trauma hospital, my husband and I would have both died that night. Please disregard the bad reviews you see, if you truly are in a life threatening situation they will take care of you and do it with passion.

39 minutes agoNEW I will never go to this E.R. agian! A dog would be treated better than I was! I got there in sever pain 6 day migraine unable to function the migraine medication from home was not helping. Lost vision in one eye I felt dizzy disoriented. I got there at 1040 am. I was not taken in the room until 9 something pm. During the time waiting in the E.R. hardly Noone checked on me I laid on a dirty floor because I was to dizzy to sit up. Noone offered me a blanket a glass of water or anything. When I would build up strength to ask how much longer they said they had no beds and the people that are being taken back are in more critical condition than I am. I seen people socializing joking eating having family support with them being taken care of before me. People that by far seem healthier then me dizzy full of vomit on the hospitals E.R. floor!! A dog would be approached by someone and checked on! They told my friend that called wondering why I was not being seen that they were checking my vitals every hr which is not true whoever (Andrew) is lied! Noone checked on me from 545 when I asked for ib profen until I was brought back to the room after 9 pm!! The nurse was extremely loud and rude. She would not help me up when I told her I was too dizzy to get up she yelled and said my room was not far away! When I fell over grabbing onto a chair she huffed in anger! And yelled here is my arm hold on to it!!! Than was extremely rude in the room!! I heard her laughing with other nurses how she was not going to catch me or want to help me because I was on a dirty floor and she said I told the patient to take a shower when she gets home how nasty.. Never in a million years I was ever treated so harshly and felt so hopeless in my life!! You guys should be Ashamed of yourself!!!! Making fun of a person in agony!! Not helping someone that's in tears and pain!

Again, there should be a "no star" or "negative star" rating system for businesses like this one. I'm happy to say, I never had this misfortune of ever having to step foot into this place. I was referred to this hospital to set up therapy. I tried calling several times and got the run around. I finally had a receptionist in their therapy department request that I fax them the script or order from the doctor ordering therapy. The doctors office faxed it twice and I emailed it once. Each time I called to verify they received it they kept saying they had not. Even though I had the fax confirmation with their fax number saying it went through. The receptionist was rude, combative and hostile towards me because I kept calling wanting to schedule therapy and confirm receipt of the (multiple) orders sent. I had to calm her down and let her know she should have courtesy with patients and not look to instigate arguments. This is a horrible place. Medical centers of all types should communicate with ALL patients in a respectful and compassionate matter. If someone is calling a medical facility they are, most likely, up against a sensitive and emotional diagnosis and therefore, in a vulnerable state. This facility and its staff are for from compassionate and ready to help you on your medical journey. But rather, set, willing and able to make the process that more difficult and challenging. STAY AWAY FROM THIS FACILITY. DRIVE FARTHER IF YOU SEEK GOOD CARE OF ANY KIND. (Rating: F)

OMG, I have to say this... I DO NOT RECCOMEND JAVON BEA HOSPITAL. FOR NOW ON, I WILL AVOID THAT PLACE AT ALL COSTS. Went to that joke of a hospital yesterday because my blood pressure has been extremely high. It's been averaging 148/93 to 140/110. Too damn high. Called doctor, he wanted me to go to the hospital asap. Went by ambulance. Got to Javon BEA, they sent me to sit in the waiting room. Sat there for 4 hours and asked if it was going to be much longer. My anxiety is kicking in because the doctor wanted me seen fast..... Javon Bea is anything but fast. They said it shouldn't be much longer....... 3 HOURS LATER, my anxiety is really kicking in, after having surgery the day before, the last place I want to sit is in a waiting room for 7 hours where it seemed like no one was getting any help. It seemed like all the employees were having a vacation instead of helping people. I HAD TO LEAVE. Today I'm going to an out patient clinic to hopefully get blood pressure medication before I stroke out or have a heart attack. When my brother Donald was alive, he was in an extremely amount of pain. I took him to JAVON BEA, that was a mistake then too. That day, there were 2 people in the waiting room. They had Donald and I waiting over 4 hours. Donald was in so much pain he wanted to go home after waiting 2 hours, I went to the desk and told them my brother is in a lot of pain, asked how much longer. They said not much longer...... Over 2 more hours went by, Donald said he had to get home. He was in too much pain to stay any longer. I went to the desk and told them that, they said again it won't be much longer.... STILL THE SAME 2 PEOPLE IN THE WAITING ROOM. SO THEY WERENT BUSY THAT DAY. Donald insisted to go home because he couldn't take the pain of sitting in the waiting room any longer. JAVON BEA IS NOTHING BUT A JOKE. I Have talked to health insurance people who told me they get more complaints about JAVON BEA / Mercy than any other hospital. Javon Bea, defiantly destroyed Rockford Memorial. Simply because some rich mother F#@%!R wanted to see his name pasted all over a hospital with statues of himself. Its sickening to walk into that place and see all of Javon Bea self gratification plastered everywhere. He closed down a hospital in a location where it was needed most, is also concerning. Rockford sold out to the devil, all for greed. THE ONLY THING JAVON BEA MIGHT BE GOOD FOR IS RUNNING A MINI PUTT. HE CANT RUN A HOSPITAL.

My 85 year old dad has cancer and had to get a biopsy done in the outpatient part of the hospital. From the moment we walked in, the entire staff was friendly, caring and upbeat. The nurses were top notch, actually listening to my dad's concerns and treating him with dignity and respect. Stephanie, Ewa and the anesthesiologist were particularly amazing. We can't say enough good things about our experience and my parents said they have 'found a new hospital.' Thank you for caring!

I can't even give one star. My mother has been twice. Once waiting nine hours and never saw a physician at all. Second time we waited hours on end. She has Alzheimer's and the wait was interminable. Awful. Truly disgusting.

I was seen in the ER and taken very good care of by M.J., Brad and a nurse whom I'm sorry I didn't get her name. She was monitoring M.J. All was very professional and courteous while maintaining a friendly and loving attitude. I truly felt God's love at this visit. My dad was also seen in the ER and was taken very good care of. The doctors and nurses were very professional and courteous and explained everything to our understanding. He was admitted and also received the same great care by the hospital staff and doctors. Jeanette

If I could give 0 stars, I would. I was sent to the ED from NorthPointe for shortness of breath and in need of a CT scan and some testing that could not be done at NorthPointe because their CT machine was unfortunately down. I sat in the ER for four hours with a room full of sick, frustrated, and angry people who had been waiting to be seen for 5, 6, 7 hours. Staff could not tell me how long the wait might be, or where I was on the "list" in terms of my triage ranking. All they could tell me was that the person waiting the longest at that point (10:15 pm) had been waiting to be seen for 7 hours. There was no security present and I am sorry, but I am not spending the night in an ED waiting room in Rockford full of sick people without security. I left without treatment, slept, and was luckily seen by MercyHealth Urgent Care in Roscoe first thing in the morning, where they conducted all the tests I needed. The medical system is broken in the US, and the Javon Bea Hospital ED is especially broken.

After being turned away with a bleeding head wound at MercyHealth's urgent care by an apathetic employee who wanted to go home on time, I ended up in MercyHealth's ER. I was taken to a triage room, where I sat for over two hours after a nurse checked me in. My wound was irrigated with saline solution, topical and injection lidocaine was administered, and the wound was glued shut. Total hands-on time with nurse and doctor combined was about 10 minutes. A pile of supplies which were never used were brought into my room. I will never know if I was charged for them (probably yes). For this 10 minutes of treatment, I have been billed over $1500. Thankfully, the gross negligence on the part of their urgent care staff was free of charge. Rockford, if you need you need an ER or urgent care, go to OSF or Swedes. MercyHealth represents everything that is wrong with healthcare in America, and people deserve better.

Horrible long wait times. Waited over 3 hours to be seen before I finally left and went to Swedish American who got me in right away as my condition was an emergency. Staff while waiting at Javon Bea was not courteous. Just kept saying we only have 13 beds.

I have been to their ER and each time had to wait for 6 hours or more. The last and final time I went to their ER in April; I had fallen and broke my ankle. The ambulance gave me pain meds - the hospital then triaged me and sent me out to the waiting room. After the first two hours of waiting; I asked if I could have more pain meds - they said sure but never addressed it. The pain was getting worse by the minute. My husband finally arrived thinking of course I had been seen already and I had not. It was 3 am in the morning when he got to the hospital. He got very upset when he seen me crying in pain and still sitting in a wheelchair. He approached the desk and asked what was going on - they responded it won't be long now. Still with no pain medication he approached the desk again an hour later and asked for them to at least give me pain meds. They said no because the X-Ray did not show a fracture. That was it - we told them we were leaving and in order to get me into his car we needed to use their wheelchair. They called security on us stating we were attempting to steal their wheelchair. What a joke. We then went to OSF I was seen immediately and sure enough I had a very bad fracture and it required surgery with metal plates and screws.

My husband had a fall and we had a true emergency! When it was all said and done it's was 6 1/2 hours later with an elastic bandage splint on his broken wrist and was sent home to follow up with orthopedic to have an MRI of the shoulder if it's causing pain! Pain!? The man couldn' raise his arm . One week later we finally get into ortho and find out my husband's bicep muscle is detached and he has a 5 cm tear in his rotator. One would assume an ER, multimillion dollar hospital with state of the art equipment would have an MRI machine ! About 15-20 minutes was the total time we saw a Nurse or doctor, the doctor was in the room for about 5 minutes who prescribed pain medicine that my husband cannot take because he is in blood thinners. I will die before I spend a minute or dime at this poorly run hospital. P.S. The waiting room was 100% empty when we arrived. There might have been 4 people waiting when we left.

Very bad and disorganized service, We went here when my son was feeling sick the start was good but when the doctor can in he was very rude. After they checked him they said to wait in the waiting area till they had a room available. We sat in that waiting area for 3 hours! And a poor baby that could not breathe sat in there for about as long as we did he wasn't even seen yet. Very bad service. Go to a different hospital

Worst hospital ever!! My grandma was admitted and basically starved because she's "having surgery soon" and couldn't eat. Long story short, they ended up not doing surgery and realized over a week later that her pacemaker battery was dead which was was most likely causing everything else to shut down (this was a month ago and she passed away last night after being set up in hospice care at her assisted living facility - I 100% believe her end of life was sped up because of the neglect at Javon). She lost a ton of weight in the short time she was there. Another friend had excruciating stomach pains and sat in the ER for 7 hours and was never seen so she left!! Another friends dad was brought by ambulance with BP 230/111, and STILL waited in ER waiting room for 10 hours! Unbelievable! Everyone I've spoken too has not just had a bad experience, but it's been beyond awful and life threatening! Go ANYWHERE but here.

May 2021. Worst, most incompetent and non-empathetic ER experience EVER! Will never set foot in there again. I am a retired health professional with 25 years experience.

Very irritated with mine and my son's stay! I gave birth at the Riverside hospital on January 2nd and my son was kept in the NICU until thursday, January 7th. I was first irritated with my stay and care because, being a diabetic, they would bot listen to me when I told them how I handle my bags at home and also almost put me into DKA and let me contract a full day because of that! So that was where they dropped the ball. I don't blame the nurses doe for all the care, but I think that the doctors need to listen to the patients more and give them more freedom of speech. Also my regimen was not updated on my chart by my endocrinologist, and that not only is super disorganized and took up way more time than needed to be, it scares me for future moms and newly diagnosed patients. When it comes to my son being in the NICU, I became very irritated with his care, the fact that he was not bonded with/held, fed his bottle in his crib and I (mom) was not even given the chance to breastfeed or have him latch, and because of that , he is now not interested! This upsets me to no end, because Riverside is supposed to be a breastfeeding hospital and the fact that they didn't give me that they took this from me and took the easy was out..really upsets me to no end!! My son was kept in the NICU longer because of a lack of fluid intake. It's because you aren't holding him! When I got home, he ate just fine. I am so happy to have us both out of this "specialty" hospital. Just makes me sad that I didnt have a great experience :(

They do the best they can. People don't understand the healthcare worker side of it sometimes, hence the bad reviews.

Only because I couldn't pick a zero star. Worst run hospital in the area and I've been to them all. Nurses are exceptional however. Incompetence starts at the top. No bad teams, only bad leaders. Our stay was mismanaged from the start. Wouldn't feed us etc. Horrible

went on 12/05/2019, had a really bad shoulder pain. really bad! so I go to the emergency room around 9pm., no one there got to see the nurse and she told me that had no rooms right now, it will be soon that a room will be available waited 1 hr and a half. I asked what is happening they still tell me no rooms. told them im leaving, it was almost 11pm. im not waiting any longer, went to sweds on state was in 45 mins later I got some pain killers and everything was okay just bruised, got blood taken out that day and the person that took my blood hit a mussel. mercy go back to Wisconsin don't need you here. never again

We had to go to the ER here. The on-call doctor had zero bedside manner and I think the anesthesiologist hadn't even fully woken up when she talked to us. I was nervous the whole time and rightfully so. The doctor did not set my sons arm correctly and then hard casted it. He told us to see him in his office in a month. 2 days later we were back at a different ER to get the cast taken off and my son had to have surgery on his arm. I will never return here by choice. The hospital looks great, but the staff was not competent.

Patient care is the Doctor's diagnosis rather than prognosis, from the past, present, and the plan for the future. The "Nurse" is following the doctor's orders, tend to the patient's needs (either self or aid), and answer the questions of the family. Javon Bea Hospital-Riverside (fell short on both) went from five stars (the first time my mother was admitted) to 1+(this last admission) UNACCEPTABLE. The information given to the loved ones of the patient was inconsistent (depending on who you spoke with). (Only one example) My mother is diabetic, no order was placed to check her sugars at least two a day, despite asking that they do so. This was never put on their computer. Nursing care was inconsistent. Some were awesome, (they still liked their chosen profession, while others it appeared to be a job, not chosen, but needed without patient care in mind. (My sister called for an update, the nurse hung up the phone, even though my sister is in the system for such information, the nurse refused to even check)Some Nurses were rude and refused to understand the stress of a loved one being in the hospital and unable to visit (whether it was because COVID-19 did not allow visits or just being so far away). Sometimes doing their best is below the common decency of the patient and family. I applaud those who have a high level of care for their patients and respect for the family members (I wish there were more you) visit. I am appalled at the hospital administration who keeps those employees who are, for whatever reason, should change professions. I hope Javon Bea will work toward better customer service for the patient and the family of the patient. Create checks and balances when it comes to charting and better patient care because of those notes. And above all read the notes, act on the information, and know we love your patient and want them to recover

we've been here multiple times bc my friend has chronic stomach pain, ulcers, and internal bleeding. we once waited 7 and 1/2 hours in the waiting room to be put in a room, JUST FOR THEM TO GIVE HIM PAIN MEDICINE. went there again today, he was in right away, they gave him BENADRYL FOR A HEADACHE. then sent him home. they didnt run any tests or xrays or anything, let alone he's hunched over in pain crying. the nurse we had the first time we went there, Abbey, she was super sweet and the doctor was very nice. this time, the nurse was extremely RUDE, and i was only asking why they gave him benadryl for a headache. she was also critisizing my friend ab something as well, and had just the worst snotty attitude. im beyond annoyed because they arent giving him a proper diagnoses and they're just giving him pain medicine and sending him home. if a patient is coming in, throwing up blood, pooping blood, extreme stomach pain (all of which he does and has), and yall are just giving him pain medicine and letting him go home, then yall might as well just become a pediatricians office bc this is ridiculous. so pissed he has to spend his money on such a God awful hospital.