Jaz Hotel Amsterdam

- comfy mattress, pillows were also very good, though quite firm. - room was quiet, even though it fronted onto the entrance/exit to Ziggodome. No noise as concert goers were leaving. - black out blinds have seen better days, and several in the room need to be replaced as they let light in due to wear and tear. - there is no phone. Instead, as part of a series of odd design choices, the "phone" is accessible through a tablet in the room, except joke was on us, the tablet didn't work so there was no way to call reception or for room service - the shower... what an awful thing to deal with. Unbelievably controlled with touch buttons that only work if you pretend you are giving them CPR. And even then, you had better be strong!!! - the design of the shower meant the drain was concealed by a large tile. There is a narrow gap all around the large tile to allow water to escape. The gap was filthy, sludgey, slimy, black. It appeared to have never been cleaned. The grout in the shower was also in bad shape in the lower half of the shower. - the bathroom floor was heated, which was very nice. - the heating for the rest of the room was inexplicably done on a 1-4 scale... ie you can increase or decrease the temperature in the room by 1, 2, 3, or 4. 1 what? Unknown, could be 1 degree, 1%, 1 some other random #. Who knows. There was no explanation. - internet functioned well. - breakfast was extremely basic. Very little in the way of options, especially compared to other European hotel breakfasts. The orange juice was not fresh. They did not have a good selection of breads. - staff were either genuinely engaged or did not seem to care at all. A strange combination. - rooms were very dimly lit. Hard to do makeup with so little light. Frustrating. - I personally did not enjoy the theme of rockstar being pushed at every turn.

I love it! I've stayed here twice and would come back again. Great value for price and super attentive staff! The wellness area is nice and cozy, something relaxing to look forward to after a good concert. The rooms are modern and I really enjoyed playing my songs on the speaker 🧡

The hotel is in a good location, right next to the stadium and only about a 20-minute train ride to Amsterdam Central, which is very convenient. However, the rooms were just okay — nothing special. The biggest issue was the air conditioning. It didn’t work properly and wouldn’t go higher than level 3, which still wasn’t cool enough. The room stayed too hot, making it uncomfortable to sleep. There also wasn’t much natural light in the room, which made it feel a bit dark. The service was fine when we first checked in, but after that, it went downhill. If you’re staying more than two days, you have to call room service before 12 p.m. to have your room cleaned. We tried to call around 11:30, but the reception didn’t answer, so our room wasn’t cleaned for two days. Overall, the location is great, but for the price, the experience just wasn’t worth it. I probably wouldn’t stay here again.

In principle, very good hotel, a bit worn in the meanwhile and 'just so' maintained over the past seven years. Have been coming regularly since then. Location is well connected but 40min from city centre. Rooms are spacious and unless there is a concert at Ziggo quiet. View is poor from all rooms, given the location. Breakfast is very good with many choices. Service is the worst and certainly not adequate for a hotel that provides a rock star narrative (and in that price category). It starts with poor house keeping, stains on walls or carpets, hair on fresh sheets, frequently clogged drains, and dust on furniture. Wellness area is usually filthy. Reception staff is slow and geniunely not interested to support or solve a problem. Unfortunaley, I have not experienced a positive outlier here. There seems to be always a new system or process introduced that makes check-in or check-out take ages. Given pre-registration it should not take longer than a minute... Invoices are frequently incorrect, can often be only provided on paper, and require lenghty back-and-forth emails with the backoffice. Tech equipment is overdone and did not age well. E.g. 'digital' shower faucets do not work. Room control tablet runs out of battery in minutes.

Location is great,rooms are quite nice but my experience with them was quite disappointing. In september 2024 I stayed at this hotel due to a concert in the are and the say was great however the service was really bad. I will say that it was a problematic trip from the start. My girlfriend from before then broke up with me but I booked the room nonrefundable and I still went. I contacted them on booking asking for breakfast for 1 they did not say anything about price just said it was added...but they added breakfast for 2. When I left it was very early and I tried to fight the charge for breakfast for 2 ad I only asked for 1 but they guy said the night shift is hired by a 3rd party just asked for me to pay the charge and take it up with them. Due to my own health issues I preferred to try to contact them on booking via message and via email. The message reply was something like maybe I did not pay attention to the pricing they had in different circumstances rather than me saying I asked for breakfast for one and they charged me for two. I have pretty much given up on them making it right and due to my health I do not have the energy to fight it but I figured I would at least share my experience. If they only tried to help it would have been a 5 star experience

My partner and I stayed in this hotel last week and thoroughly enjoyed our stay. We were met by friendly staff who helped us to check in an hour earlier than scheduled, which was very convenient as we’d just got off an early morning flight. The hotel room was unique and immaculate, bed was very comfortable and all the facilities were up to high standards. The TV also had a chrome-cast so we could stream anything we wanted which felt like a luxury. The location was spot on, being a 5 minute walk from the station with accessible trains straight into Amsterdam Centraal running frequently and until late at night. There was a good atmosphere throughout the hotel, everything was convenient and useful for us. Very reasonable price for quality of the hotel.

Jaz is starting to show is age a little. The buttons in the shower are an absolute pain, why add technology where it's not needed. The rooms are very dark with blackout blinds which is amazing. However if you open your window the flashing neon signs outside and the noise of the crowd can be disturbing. This would be fine if the AC wasn't on its last legs.|The breakfast is decent and the location is convenient but you still need a metro to the city or the airport.|Staff were very friendly and helpful. |Overall I think Jaz is not too bad.

We arrived early in the morning and after a bad start (left phone in the taxi), everything about the hotel was fantastic. The staff were exceptional. All friendly and very helpful. A special mention for "Gerry" as he was invaluable in assisting with the taxi company to get "said" phone back. The hotel has a modern, chilled out, "vibe". We had a room on Level 10. The room was amazing. I also used the sauna and steam bath (level 10). I cannot comment about parking as we didn't rent a car but the Metro is only about a 10 x minute walk away. You can buy various types of tickets to suit your needs. Cannot recommend this hotel enough