Jaz in the City Stuttgart

Maximize earnings unter the slogan „Safe the environment“A the check in the first question is not what u need, it’s what u DON’T need: Cleaning even when requested was not performed. I requested cleaning every second day to „protect the environment“ , not even that was done even I switched on the cleaning button at the door.WiFi only if u are a member after some registration or with a code I which I can get at the reception - why they didn’t ask if I need it at the check in. Slippers or any amenities only on request. There is a sticker in the bathroom that u can request it via the Tablet - that’s not true - u can only request cleaning which will not work at the end… So I tried with the Telefon but device in 403 Room to call the reception was broken, so we had to go down all the time to request for every little thing. 1 out of 5 nights cleaning was done, in the meantime no coffee re-fill - no re-fill water. Just nothing. WiFi u need to be a member instead of just join. Or request a code at the front desk… why I need to go again down instead they just tell me in the beginning. This hotel has really a worse service culture… for 150 a night, definitely NOT recommended - I felt like an AirBnb, u are all on urself but super expensive. Last but not least, it would be nice when the staff is knocking the door before they enter the room.

You arrive late in the evening and are looking forward to a nice drink and a bite on the rooftop bar.. Then the lady at the reception tells you that the rooftop bar and restaurant are closed for a private event…. Come on!!! Think about your guests… making money is more important apparently. For the rest the room was comfortable, the shower great, also the service in general was good and the breakfast was nice… but I am very sorry that a potential 5 star review results in this… at least in the future let the guests know that you cannot make use of the rooftop bar, so they can decide to make different choice of hotel. Not good!

We booked 2 rooms including parking. When we arrived, although confirmed by the hotel, there was no parking reserved and everything was full, so they made us park along the roadside. So far for booking parking space. One of the rooms had a broken AC, with 28+ celcius this was a real issue. Also cleaning the room, make the beds and clean towels seemed to be not part of the deal. We only found this out the second day when we came back to the room and despite having the “please clean room” sign on nothing had happened. Calling the reception learned that this is new policy since 6 months. This was not communicated upfront and we still do not know how we should have known this. Also the personnel at breakfast is very unfriendly. Tables are not cleaned and if cleaned the crumbs end up in the chairs. All in all they pretend to be a good hotel, but this is clearly not the case.

Generally, nice hotel in good location. Parking is quite difficult and any sort of information with Google maps location would be helpful to avoid coming in and out to front desk. Check in was quite slow. More hotel for buissnes trip then for family stay.

Overall, I had a pleasant stay at this hotel. The staff was friendly and accommodating, making us feel welcome from the moment we arrived. The rooms were nicely designed and comfortable, creating a good first impression. However, cleanliness is an area that could use significant improvement. There were some noticeable oversights that impacted the overall experience. It’s really the attention to small details that makes a difference, and unfortunately, that was lacking here. On the positive side, the breakfast was excellent—lots of options, well-prepared, and the breakfast staff was equally friendly and helpful. With a bit more focus on cleanliness and finer details, this hotel has the potential to be a truly great place to stay.

We stayed in this hotel four nights. Having never been to Stuttgart or this hotel we did not know what to expect. We received excellent, helpful, friendly service from all of the staff we encountered. Our room was very nice. While we were there they had an event concert on a higher floor which went from afternoon to evening and was a little loud, but the music stopped around 22:00 (10 pm) which suited us fine; not a complaint, just a good to know for others. I cannot say enough positive things about the excellent, young staff. Location is near Ubahn station which was a big plus. A very large shopping mall if close by as well. Mall has many stores, a food court, and 2 grocery stores in it. About 10 minute walk to train station, allow a little more time if pulling luggage to the hotel, it's slightly upgrade from the station. Jaz was great!

BEWARE OF THIS HOTEL! I made a reservation for this hotel via Booking.com. I reserved Backbeat suite, their best room as this supposed to be our wedding trip. We are about to go to Stuttgart next Saturday and today (Wednesday) I got message from the hotel, that they were unable to use my credit card as a guarantee for the room and the room reservation is cancelled?! Okay, it could be happened that there is problems with cards or something. BUT why they didn’t call me or sent a message, that there is something wrong and could you check it please? No, they just sent me the message instead about the cancellation. I immediately called to hotel where they said that they downgraded my room out from the best suite, because of this card issue. I asked what I can do, can they try the card again because everything should be fine with the card? They said no, the room is cancelled and it can’t be booked to me anymore because it’s booked for someone else already as they have only two of these rooms. I found it quite an interesting, that they can do something like this without trying to solve the problem? Anyway, I cancelled the reservation because I didn’t want some room from the basement instead of the room I booked two months ago. And after this I made a reservation to another hotel, without any problems with the credit card. Maybe a cousin of some staff needed the room and they just cancelled my reservation.

Welcoming stuff, modern style, about fifteen minutes walk to the center, spacious room,very nice hotel.

A wonderful experience here at Jax for my family and I. Love the room and the amenities associated with it. Will definitely stay here every time we visit Stuttgart. It is totally worth the value. 100% percent recommend this hotel for your stay here in Stuttgart. See Ron, the night manager if you are checking in late. He's awesome.