JEN Johor Puteri Harbour by Shangri-La

Great team to look after you on a lovely harbour setting. Rooms are clean and neat. Even comfortably able to fit a family of four in standard rooms. On their most busiest weekend, team still ensure they had a smile on their faces and served us well. Plenty of lively dinning options on the promenade facing the harbour. We will be back soon!

Good hotel with comfortable rooms. The rooms were well maintained and the environment was good. The TV had many channels for everyone to watch what they wanted to watch. The breakfast had a wide variety of food which was decent. There were sufficient space for everyone during meal times. The amenities were fine and the overall building was well maintained.

Rooms are big and clean. Housekeeping did a great job each day. The pool is not big but is a very nice place to relax and take a dip and enjoy the view. Buffet breakfast has a great spread with multiple live stations. Unfortunately no yoghurt or cheese in the spread. The Harbour area is quiet and peaceful and we enjoyed our stay here!

Had a stay here with my family and was very disappointed overall with the standards here. The experience did not felt like one that is befitting of the Hotel JEN Brand. Among the few JEN hotel I’ve been at, Puteri Harbour really ranks at the bottom. From check-in til the end of the stay, none of the staff except the one security guard felt interested in welcoming and helping guest. Check in agent was cold and unwelcoming. At a breakfast live station, there was a lack of chef and when a manager (wearing jacket) saw me waiting at the station for a period of time, he did nothing. We tried calling the housekeeping/reception to request for something not available on the app at 12am and there was no one answering. I’ve asked the staff at check out and there should be someone picking up 24/7. For breakfast, the selection was pretty good but there was a constant lack of food. With regards to the room, while the room was quite well designed, the sheets and sofa was stained. Toilet drain was somewhat clogged and took very long for the water to drain away. Parts of room were dusty. Only great experience at the hotel was a security guard who helped us in getting a grab. Do note that grab can be quite hard to get in the area. Waited about 40mins for one!

This is a very nice place with nice view and the people are super nice. But I can see some of the facilities are not well maintained. No issue with the rooms. The breakfast buffet has many choices of food. But the taste is so so. The waiters were super nice. But not sure why plates were not picked up from our table. Some things to be improved. But overall I'm happy with the stay.

Overall a pleasant experience. Room was clean, there's a bathtub, water heater and pressure was good. Convenient as there's a food stall beside hotel and a mini market opposite it. Not much to do in the area. Best suited for someone who wants a break from the city and also you definitely need to have your own vehicle.

The design of this hotel is superb. The staff are also, mainly, very friendly. Additionally, the facilities are very good. There are a few things that could be done to improve it. For example, offer milk alternatives at breakfast (just full fat cream available). Furthermore, having more vegetarian options would be great. Not much on offer at all for vegans or vegetarians. Room service was slow and the food arrived late. But, it was well prepared and pretty tasty. Also, the gym had no water available whenever I visited. In short, Jen is a great hotel. It just needs to improve its food options.

Nice but can be improved. The room rate was a bit overpriced (RM471/night). My room was at low level with a view of another building block. Room was found a bit dusty, not thoroughly cleaned. Before I booked the room, I saw an advertisement that a late check out will be given but upon request I was turned down. I must check-out by 11am, whilst I was only allowed to check-in after 3pm. Pretty disappointed with the experience. The bathroom also has some drainage issues. I will not going to recommend this hotel to any of my friends for the same price I have paid. It was really not worth it.