JEN Singapore Orchardgateway by Shangri-La

My wife and I started our honeymoon at JEN Singapore Orchardgateway hotel. Having never been to Singapore before we were sure exactly what to expect however the reviews seemed very promising and it was recommended to us through our travel agent. Honestly we were blown away and wish we could have stayed there for a bit longer! Check in with Rebecca and Yin Phyu Sin was very straight forward. They made us feel extremely welcome and had left some lovely touches in the room for our honeymoon. The room was spotless and the facilities in the hotel are fantastic. We loved the rooftop pool and bar with some amazing views whilst the hotel breakfast was one of the best I’ve had. Honestly can’t recommend the hotel enough, thanks for getting our honeymoon off to a fantastic start!

We had such a wonderful stay at Jen Orchard Hotel Singapore, and what really stood out to me was the attentiveness and thoughtfulness of the staff throughout our time there. From the very beginning, the young lady at check-in was so welcoming and helpful, making the whole arrival process smooth and pleasant. Harry at concierge was outstanding — he patiently assisted with booking tours, provided great information, and even took the time to explain the train map so we could get around with confidence. What really touched me was that Harry even remembered my birthday and wished me a happy birthday on the actual day. In all the places I’ve stayed, that level of thoughtfulness is rare and made me feel so valued as a guest. On my birthday, Ying Ying went above and beyond by personally coming to my door with a cake, some beautiful goodies, and a handwritten birthday card she decorated with gorgeous calligraphy. The effort she put into that note was so thoughtful and absolutely beautiful — it truly made my day feel extra special. Later in our stay, I spoke with another guest who mentioned we could ask about extending our checkout time. I approached Jian at the pool deck bar to see how to go about it, and he couldn’t have been more helpful. He took my room number, told me to leave it with him, and said he’d come back to me. True to his word, he returned with the details — the new checkout time, the cost, and checked that I was happy with everything. After I confirmed, he went back downstairs to put it all in place, then returned again to let me know the next step was to go down and get our room cards extended for the later checkout. The cost was minimal, and the relief it gave me was huge, knowing I didn’t have to worry about filling the hours between checkout and our airport pickup that evening. Jian’s help honestly lifted a weight off my shoulders, and I couldn’t fault his care and effort. The level of service from the entire team was exceptional. Nothing was ever too much trouble, and every interaction was handled with genuine warmth.

While this is not the same standard as a Shangrila which is in the same ownership group, you can see the similarities in care and attention. ||We experienced very good service. The rooms are very good with great beds, effective aircon and strong WiFi. Amenities in bathroom also good quality. Club rooms and club access is worth the price. The pool area is lovely with plenty of shade and free iced water available. The pool water is clear and well maintained.|One small improvement would be to add pool mattresses to the sun lounges which are very sturdy but the metal parts where the two lengths join can hurt ones back ( and the head cushions provided don’t really help).|Overall a great choice in a convenient location and good value. Worth a return visit for sure.|.

This hotel is in a great location near the MRT. There is even an elevator right when you exit the MRT station that will bring you up to the main lobby entrance of the hotel, you just need to use your room key to access the lift. The service here is great. We had a great check in experience and they even delivered chocolates to the room because we came to celebrate a birthday. It was such a nice personal touch to our stay. We also enjoyed their rooftop pool that offers food and drink service. We enjoyed some drinks and fries while chilling poolside. We also got their breakfast service which is totally worth it during our stay.

Wow! ||Had an amazing stay at this hotel! The staff were super helpful and friendly, the room was great and the location is above the MRT so it’s easy to get everywhere in the city. Not to mention it’s on Orchard Rd so you’re walking distance to shops, bars and restaurants. ||The cherry on top, is the roof top pool and bar! The views across the city are spectacular! The drinks are reasonably priced and serviced to your lounger/seat and the vibes are amazing! ||Highly recommend!

I stayed for one week and had a great experience. The hotel was super clean, with daily housekeeping done very well. They were also quite flexible with checkout — I was able to check out at 3:30 pm, which I really appreciated. I enjoyed the buffet dinner, but I think the breakfast buffet could be improved with a few more options to better suit Mediterranean or European guests. The location is perfect, with restaurants, shops, and everything you need just around the corner. Overall, a very pleasant stay!

Excellent location, easy to get around town being above an underground station. Room very clean, and quiet. Buffet breakfast set us up for the day, never too busy, with excellent choice. Roof top pool with views stunning, albeit drinks prices a bit on steep side.

I recently visited this hotel for a 3-night stay on my first trip to Singapore. The hotel is in a prime location very close to many shopping centres and the MRT station. The rooftop pool was the best part of my stay with comfortable loungers, however, be warned that lounge chairs will be all taken later in the day, so best to get a spot early if you plan to spend time by the pool. The room itself was very clean and the breakfast was delicious with many options. My only complaint is that the walls were very thin- I could hear every person walking down the hall, the people talking in the room next to me, and any activity that was going on across the street. Bring earplugs.

Super convenient location: take the lobby level elevator down and you can end up at the entrance of the Somerset subway station, or the ground level where you can walk the mall, or take numerous buses that could all take you everywhere you want to go. Roof top pool is not super crowded and I could always find a cabana spot. Pool service is the same as other hotel services, very friendly, and they make great cocktails. The room has very comfortable beds and beddings. For some reason, although the room is small as all Singapore hotels are, we couldn't hear anybody walking in the hallway. Breakfast isn't too good of a value if you have a choice, but it's convenient.

Clean, modern, comfortable, nice, accessible/convenient. Service both in person, on the phone, front desk, pool deck, housekeeping were all excellent, just like what I'd expect from Shangri-la. I will definitely stay here again next time I'm in Singapore. If I'm in on-the-go traveler mode, this is the perfect spot. If more slow/chill/hangout vibe, the Shangri-la which is a farther drive out from the Orchard shopping area. Other notes - Food was great! Loved any local offerings like congee and sambal rice.

I didnt know this jewel was located in the middle of the city. It's on the 10th floor of The Orchardgateway. An oasis in a middle of a crowded Singapore. The place was clean and modern. Loved the rooms, the corridor was wide and 5 start ambience. Superior Rooms were big and fully equipped, mine came with twin beds. The cistern was also equipped with a device for you to wash up, like the ones you get in Japan. Loved it. Ask for city view if you can. You can see the whole city from your room. Get a better view from the roof top pool area. The infinity pool is on the 19th floor so is the gym. Overall a great stay in a beautiful city. Also the main shopping belt in just below the hotel on the street level.

I like this hotel. It is a very modern, well-maintained hotel, where the staff is very nice. I have been coming to Singapore since 1980 and have stayed at most of the high-end hotels throughout these years. I spent a week at this hotel and was very satisfied with my stay. The rooms are very well-designed. They are kept very clean and are very functional. Is this hotel perfect? No. But, what it has to offer is a truly nice lodging experience. Not only are the rooms very nice in this hotel but it has other features to offer its guests, as well. One of the most notable is the infinity pool on the 19th floor. This pool and the surrounding reclining seats and cabana lounges are a great place to kick back and take the edge off of the day. They also have a very nice bar next to the pool where you can enjoy a cocktail. The restaurants and the lounges in this hotel are also very good. The food is very well prepared and the chefs provide a great variety of choices for the guests to enjoy. As stated, is this hotel perfect? No. There are a few things that could be improved. Perhaps one of the most notable is that the staff here is very young. Though I am sure this hotel provides a great opportunity for the young people of Singapore, who hope to get into hotel management, but due to their youth they miss some of the understandings that a more seasoned staff member would possess. For example, this hotel tends to clean its rooms rather late in the day. Personally, I enjoy coming back to a clean room in the early afternoon to regroup. I arrived at about two o'clock on one of the first days I was staying here and my room had not been cleaned. I went downstairs to the main desk and asked when I could expect to have my room taken care of. They told me that it would happen immediately and that I would never have to worry about this happening again -- that they would make sure that my room was one of the first rooms that was taken care of throughout the rest of my stay. Great! This did not happen, however. Approximately four days later I again returned in the early afternoon, hoping to enjoy a made-up room, and found that they had not even gotten close to taking care of it yet. Again, I had to go to the main desk and ask when my room would be cleaned. This is certainly no big deal. But, I believe that a more seasoned staff would not make a promise to a guest that would not be kept. The other experience I had is when I asked a couple of questions about on-goings in Singapore and the staff had no idea what I was taking about. Though the were very nice in their answers, a more seasoned professional would have taken the time to find the answer for a guest. Other than that, this is a really nice hotel. It has a great location in Singapore and it will provide you with a great stay.

Outstanding location in Singapore, lots of local shopping... Hotel staff and accommodations were great, price is fair, kid friendly, outstanding staff and customer service.

This hotel is super well located, walking distance to major tourist attractions. From Changi airport, just catch bus 36 it will drop you across the street. Next door there is a huge mall and on the 4th floor they have a republic food court, which offers many yummy options to eat. There is also a Kaya place in the first floor of 313 mall next to the hotel, which offers amazing kaya toasts. The rooftop pool is awesome. Rooms are confortable and house keeping staff is the best of the bests. I will come back!

We recently stayed at Hotel Jen and we booked one regular room and one in the panoramic view room 1611. The room was fantastic, the perks that came along with the panoramic room was great. I love the location; close to the train station, mall, food (from hawker to fine dining). Breakfast buffet had good variety of food. Staff that attended to us were excellent. The only complain was the regular room that was booked for another member of our party, 1614. They tried to resolve it but it didn't quite work until the last night. Overall experience was wonderful and will stay again if I ever come back and it will be the panoramic view room again.

The best part of the hotel is its location - it is above the Somerset MRT station which makes exploring the island very easy. I stayed on the 11th floor, not much of a view but the room is clean, a good size for 2 and comes with most of the amenities including slippers and bottle water. They offer $30 a bag laundry service, however with taxes and services charges, it came to about $40 a bag which I still think it is pretty worth it considering we put a lot of clothes in there. I also held my wedding lunch at the Phoenix function room on the 19th floor. The function room has a good view of the city. The price for the event is reasonable and the food is good. I got positive comments regarding the food from my family and friends. The staff are friendly and is able to accommodate most of my requests. The only complain I have is they should have pitcher of drinks on the tables instead of asking the servers to bring the drinks each time.

Second time I stayed here. Located on Orchards Avenue, atop a large shopping and dining arcade, but absolutely quiet inside the hotel entrance, lobby and rooms. Clean, pretty modern rooms and amenities inside. Wonderfully heavy drapes and quiet, efficient a/c so you clean sleep off your jetlag while the sun blazes outside. The rooftop infinity pool and lounge area are great to relax and refresh. The iced water in the lobby is a wonderful consideration, and the breakfast buffet is enormously varied (even ice creams at 6 a.m.). Entrance and lobby staff are very friendly and helpful, and there's an ATM in the entrance. A double, twin-bed room was $220/night a week. I'll be back!

Pool and pool area great view Peter great staff. Good service. Very pleasant and professional. Lasagna was really tasty. Chef should add 2 more Lawyers noodles and ricotta and it would blow your socks off. Burger. For what they charge they shouldn't use frozen meat. I think it's a crime when restaurants come so close to being great with minor changes. This place could triple their business if they made just a minor changes. And would get nothing but compliments, staff in while hotel are spot on. Everything else was great. Staff gets 6 stars.

This place was amazing! Clean and large comfortable rooms.. wonderful people!! Mavis in the restaurant dining hall was the most kind and gracious host. She even offered to fix me a goodie bag for my long flight home.. I will definitely be back (bc of work) and will for sure book this place again.. Other things to note. Hotel Jen is located right by the bus and train.. there is also lots of shopping and food literally just as you get outside the elevator on the basement level... Breakfast at the hotel was free and was amazing! Lots of local food but also lots of not so local food..

Very lous buffet as the spread are limited. No hot items except kuek pie. Milo is very thin and the beef steak are so small that my children age 11 & 12 are very hungry during the lunch. There is a hair on the ice-cream. The waiter just took the ice-cream and don't even explain. The manager don't want to come to our table to listen to the feedback. Worse service and food not worth to pay for such buffet.

This is my second time staying here, usually one week each time I say. I decided to get my laundry done, they listed at $30 per bag of laundry so I stuffed a bunch of Laundry into a bag and it came back with appx $130 in charges, they apparently had itemized it without me knowing (apparently there's several sheets of paper) I asked if they could review/adjust it because that was just outrageous but they refused. On top of it, there seems to be some issues with mold or leakage. Several of my co workers had to ask to move rooms because of an odd smell. There was ionizers everywhere. I'm very disappointed in Hotel Jen since esp since they done care about repeat customers.

Just off the heart of Orchard Rd this recently refurbished hotel does what it does well. It is close to all the shopping you can handle, provides a generous breakfast buffet and most importantly clean, modern rooms with soft comfy beds and duvets. In typical Singapore style the rooms are compact. In fact if you want to squeeze in an extra single bed you will need an upgrade to a larger room. These come with extra large showers which seem rather pointless. They aren't set up to service disabled access and the shower head is too miserly to cover the shower space, so it will seem cold unless you are directly under the shower head. At least there is plenty of complimentary bottled "oxygenated water" provides in the bare bones mini-fridge. There is no stocked minibar which is good if you have little children. Singapore is hot year-round so make sure you top up a water bottle with crushed ice and water from the corridor dispensers - a life saver and environmentally smart too. As for the obligatory pool, Hotel Jen follows the trend and has put in an infinity pool that spans the rooftop. There is a large wading section at 0.5m deep and the rest is 1.2m. Don't try to dive. Unfortunately the infinity pool effect is spoilt by a large glass barrier but I guess that is necessary if you want to build the pool to the edge. Service is prompt and pleasant, with lots of hip young customer service agents at the Level 10 Lobby. There is no dedicated concierge - all the staff multitask which is efficient but can have issues. The only let down is the baggage counter on Level 1 which with only one staff member can easily be overwhelmed. Not a great thing especially when the security of your luggage is at risk.

Great, modern hotel right in the heart of Orchard Road. It's connected to the MRT station as well as the OrchardGateway shopping complex. Within walking distance to many other shopping and eating experiences. Our Superior Room w/ city view was on the 17th floor and had a great view which included the Marina Bay Sands. The room itself is very modern and included plenty of storage for a weeks stay, as well as many outlets for charging 110/220 V as well as USB. The aVision app they utilize on the TV is very user friendly and features many channels as well as your invoice information, room messages, etc. The linens and pillows are top notch and very comfy. The etched glass bathroom cubicle adds a modern touch and features modern fittings with an adjustable height shower head. If you are traveling across the city, it's easy to go downstairs to the MRT, or just hail a taxi from the 1/F lobby. Overall, we were impressed with the hotel staff, amenities, and our stay here. We look forward to visiting again. Cons: 1. No bell hop service to fetch your bags from the lobby, or from your room. 2. We were told that we would sign into the wifi using last name as a password, but in fact the wifi is just open with no protection. Bring your own security app(s).

Great location, with direct access to Orchard Central and Somerset MRT (B1). Great selection for buffet breakfast. Charging boxes for mobile devices was really innovative. Free use of bamboo bikes to tour the city was cool. Awesome view of the Singapore skyline at the 19th floor. Fast and free wifi. Free ice and water dispenser along the hallway. Vending machine along the hallway too.

hidden urban oasis baywatch @ jen! lovely city views and inexpensive drinks. definitely worth a good evening with bunch of friends.