JEN Singapore Orchardgateway by Shangri-La

Hello everyone, we stayed at this hotel for five days and were very pleasantly surprised. The rooms were always in excellent condition, and the staff responded very well to our requests. What I enjoyed the most was the bar upstairs next to the pool. We asked for a knife for our fruit, but for safety reasons they were unable to provide one. Instead, Elisha Daryll Kandan was extremely kind and offered to prepare the fruit for us. Just five minutes later, the fruit was served beautifully arranged and presented with great care. Overall, this hotel is a very good choice. The MRT is easily and quickly accessible, making it convenient to reach many places and attractions

New, modern, and absolutely clean—a great hotel experience! The rooms are modern, stylish, and well-designed. The bathroom, shower, toilet, bed, and even the refrigerator are all in perfect condition. The pool on the 19th floor is particularly impressive: The view over Singapore is breathtaking, especially at night! The hotel is also very reasonably priced and the services are more than justified. We would like to give special thanks to Jimmy from housekeeping. He was incredibly attentive, friendly, and always helpful. Thanks to him, our room was spotlessly clean, tidy, and perfectly arranged down to the last detail every day. ...and our little friend even found a new playmate there. :-) Thank you Jimmy!

We had an absolutely unforgettable stay at this hotel which offered breathtaking views and an unparalleled sense of tranquillity. It gives modern luxury, creating an oasis of comfort and elegance. The spacious rooms were tastefully decorated, immaculately clean, and featured all the amenities one could wish for. The infinity pool was a highlight and the ladies wine deal was so good! . The staff were exceptionally warm and attentive, always ready to assist with genuine smiles, making us feel truly welcomed. On my birthday they brought macaroons and a bottle of wine! 🍷 The location is great too!

We recently stayed at JEN Orchardgateway Singapore, and it was a fabulous experience from start to finish! The team went above and beyond to make my husband’s 40th birthday extra special from a lovely birthday message in our room to a few thoughtful surprises that really made our stay memorable. As a coeliac, finding safe food options in Singapore was quite challenging, but the hotel staff, especially Yin Yin, the guest liaison. truly went the extra mile. She took great care to ensure I had suitable options, even organising a special salad and adding kind touches that made dining much less stressful. She remembered us and found us to update on each accomodating change she had made we felt like more than just a room number with her care and attention. We also want to mention Wilfred in the Club Lounge, who was absolutely amazing throughout our stay so accommodating, kind, and genuinely attentive. His friendly manner and thoughtful service really made us feel at home. While the buffet did have some gluten-free options (and helpful small signs to indicate them), having slightly larger labels would make it even easier to navigate. Still, the staff were always ready to assist and point out what was safe for me to enjoy. Overall, we had a wonderful stay and felt genuinely cared for. We would absolutely recommend JEN Orchardgateway Singapore not only for its comfort and great location, but for the kindness and attention to detail from the amazing team.

This hotel is suitable mainly for business travelers or tourists staying for one or two nights. The location is good and convenient. There is a rooftop pool with a nice view, although the food served at the rooftop bar is of average quality. The room design and overall atmosphere are rather basic and lack character. During peak hours, there are long—sometimes very long—queues for breakfast, and waiting times for the elevators can also be quite frustrating. If your budget allows, I would recommend looking for another hotel with more atmosphere and a better overall experience.

Had an absolutely amazing time! I would definitely recommend this hotel. The service was decent, and the staff were sweet, attentive, and genuinely tried their best to assist with any requests — truly wonderful! I had no issues at all during my stay. The rooms were basic but met all essential needs — nothing fancy, but comfortable and functional. The barista-style coffee each morning was a highlight — absolutely to die for and the perfect start to my day! Slight improvements in hospitality are needed — once that’s achieved, this would easily be a 5-star experience. Well done to the team — keep it up!

Booked this hotel for a week in early December. The location is great, it’s right next to Somerset MRT and connected to several shopping centres, which was super convenient. My only downside was the customer service, which unfortunately didn’t impress. Throughout my stay, I ordered takeout multiple times via GrabFood and FoodPanda. I was on the 15th floor, and the hotel uses two separate lifts (one from Ground to Level 10 for the lobby, and another on the opposite end that takes you from Level 10 upwards). Each time I requested for my food to be brought up to my room, I was told it wasn’t possible due to “sanitation issues,” which didn’t make much sense to me, especially since I had just stayed at the Siam Anantara in Bangkok where food delivery to the room wasn’t an issue at all. For a 4-star hotel charging over $300 AUD a night, this was definitely disappointing. On one of the days, I even ordered basic amenities (not food) via GrabFood, and when I called the concierge, they initially refused again. Only after I insisted and pointed out that it wasn’t food, so the sanitation excuse didn’t apply, did they begrudgingly bring it up to my room. If you’re after a short stay and aren’t too fussed about service, the location alone makes it a great option. Otherwise, I personally wouldn’t recommend it. I do understand it was close to the Christmas period, so it may have been a busy time for the staff, which could explain the drop in customer service, but it was still noticeable during my stay.

What am amazing start to our stay in Singapore. The Jen is fantastic value, the rooms are modern and the pool is fantastic. We loved the club lounge, the breakfast was perfect with lots of choices but we must give Audrey a big shout out, she gave us great advice on local areas & it was always a pleasure to see her. The staff are exceptionally polite & helpful. Would definitely stay here again.

Super convenient location: take the lobby level elevator down and you can end up at the entrance of the Somerset subway station, or the ground level where you can walk the mall, or take numerous buses that could all take you everywhere you want to go. Roof top pool is not super crowded and I could always find a cabana spot. Pool service is the same as other hotel services, very friendly, and they make great cocktails. The room has very comfortable beds and beddings. For some reason, although the room is small as all Singapore hotels are, we couldn't hear anybody walking in the hallway. Breakfast isn't too good of a value if you have a choice, but it's convenient.

Clean, modern, comfortable, nice, accessible/convenient. Service both in person, on the phone, front desk, pool deck, housekeeping were all excellent, just like what I'd expect from Shangri-la. I will definitely stay here again next time I'm in Singapore. If I'm in on-the-go traveler mode, this is the perfect spot. If more slow/chill/hangout vibe, the Shangri-la which is a farther drive out from the Orchard shopping area. Other notes - Food was great! Loved any local offerings like congee and sambal rice.

I didnt know this jewel was located in the middle of the city. It's on the 10th floor of The Orchardgateway. An oasis in a middle of a crowded Singapore. The place was clean and modern. Loved the rooms, the corridor was wide and 5 start ambience. Superior Rooms were big and fully equipped, mine came with twin beds. The cistern was also equipped with a device for you to wash up, like the ones you get in Japan. Loved it. Ask for city view if you can. You can see the whole city from your room. Get a better view from the roof top pool area. The infinity pool is on the 19th floor so is the gym. Overall a great stay in a beautiful city. Also the main shopping belt in just below the hotel on the street level.

I like this hotel. It is a very modern, well-maintained hotel, where the staff is very nice. I have been coming to Singapore since 1980 and have stayed at most of the high-end hotels throughout these years. I spent a week at this hotel and was very satisfied with my stay. The rooms are very well-designed. They are kept very clean and are very functional. Is this hotel perfect? No. But, what it has to offer is a truly nice lodging experience. Not only are the rooms very nice in this hotel but it has other features to offer its guests, as well. One of the most notable is the infinity pool on the 19th floor. This pool and the surrounding reclining seats and cabana lounges are a great place to kick back and take the edge off of the day. They also have a very nice bar next to the pool where you can enjoy a cocktail. The restaurants and the lounges in this hotel are also very good. The food is very well prepared and the chefs provide a great variety of choices for the guests to enjoy. As stated, is this hotel perfect? No. There are a few things that could be improved. Perhaps one of the most notable is that the staff here is very young. Though I am sure this hotel provides a great opportunity for the young people of Singapore, who hope to get into hotel management, but due to their youth they miss some of the understandings that a more seasoned staff member would possess. For example, this hotel tends to clean its rooms rather late in the day. Personally, I enjoy coming back to a clean room in the early afternoon to regroup. I arrived at about two o'clock on one of the first days I was staying here and my room had not been cleaned. I went downstairs to the main desk and asked when I could expect to have my room taken care of. They told me that it would happen immediately and that I would never have to worry about this happening again -- that they would make sure that my room was one of the first rooms that was taken care of throughout the rest of my stay. Great! This did not happen, however. Approximately four days later I again returned in the early afternoon, hoping to enjoy a made-up room, and found that they had not even gotten close to taking care of it yet. Again, I had to go to the main desk and ask when my room would be cleaned. This is certainly no big deal. But, I believe that a more seasoned staff would not make a promise to a guest that would not be kept. The other experience I had is when I asked a couple of questions about on-goings in Singapore and the staff had no idea what I was taking about. Though the were very nice in their answers, a more seasoned professional would have taken the time to find the answer for a guest. Other than that, this is a really nice hotel. It has a great location in Singapore and it will provide you with a great stay.

Outstanding location in Singapore, lots of local shopping... Hotel staff and accommodations were great, price is fair, kid friendly, outstanding staff and customer service.

This hotel is super well located, walking distance to major tourist attractions. From Changi airport, just catch bus 36 it will drop you across the street. Next door there is a huge mall and on the 4th floor they have a republic food court, which offers many yummy options to eat. There is also a Kaya place in the first floor of 313 mall next to the hotel, which offers amazing kaya toasts. The rooftop pool is awesome. Rooms are confortable and house keeping staff is the best of the bests. I will come back!

We recently stayed at Hotel Jen and we booked one regular room and one in the panoramic view room 1611. The room was fantastic, the perks that came along with the panoramic room was great. I love the location; close to the train station, mall, food (from hawker to fine dining). Breakfast buffet had good variety of food. Staff that attended to us were excellent. The only complain was the regular room that was booked for another member of our party, 1614. They tried to resolve it but it didn't quite work until the last night. Overall experience was wonderful and will stay again if I ever come back and it will be the panoramic view room again.

The best part of the hotel is its location - it is above the Somerset MRT station which makes exploring the island very easy. I stayed on the 11th floor, not much of a view but the room is clean, a good size for 2 and comes with most of the amenities including slippers and bottle water. They offer $30 a bag laundry service, however with taxes and services charges, it came to about $40 a bag which I still think it is pretty worth it considering we put a lot of clothes in there. I also held my wedding lunch at the Phoenix function room on the 19th floor. The function room has a good view of the city. The price for the event is reasonable and the food is good. I got positive comments regarding the food from my family and friends. The staff are friendly and is able to accommodate most of my requests. The only complain I have is they should have pitcher of drinks on the tables instead of asking the servers to bring the drinks each time.

Second time I stayed here. Located on Orchards Avenue, atop a large shopping and dining arcade, but absolutely quiet inside the hotel entrance, lobby and rooms. Clean, pretty modern rooms and amenities inside. Wonderfully heavy drapes and quiet, efficient a/c so you clean sleep off your jetlag while the sun blazes outside. The rooftop infinity pool and lounge area are great to relax and refresh. The iced water in the lobby is a wonderful consideration, and the breakfast buffet is enormously varied (even ice creams at 6 a.m.). Entrance and lobby staff are very friendly and helpful, and there's an ATM in the entrance. A double, twin-bed room was $220/night a week. I'll be back!

Pool and pool area great view Peter great staff. Good service. Very pleasant and professional. Lasagna was really tasty. Chef should add 2 more Lawyers noodles and ricotta and it would blow your socks off. Burger. For what they charge they shouldn't use frozen meat. I think it's a crime when restaurants come so close to being great with minor changes. This place could triple their business if they made just a minor changes. And would get nothing but compliments, staff in while hotel are spot on. Everything else was great. Staff gets 6 stars.

This place was amazing! Clean and large comfortable rooms.. wonderful people!! Mavis in the restaurant dining hall was the most kind and gracious host. She even offered to fix me a goodie bag for my long flight home.. I will definitely be back (bc of work) and will for sure book this place again.. Other things to note. Hotel Jen is located right by the bus and train.. there is also lots of shopping and food literally just as you get outside the elevator on the basement level... Breakfast at the hotel was free and was amazing! Lots of local food but also lots of not so local food..

Very lous buffet as the spread are limited. No hot items except kuek pie. Milo is very thin and the beef steak are so small that my children age 11 & 12 are very hungry during the lunch. There is a hair on the ice-cream. The waiter just took the ice-cream and don't even explain. The manager don't want to come to our table to listen to the feedback. Worse service and food not worth to pay for such buffet.

This is my second time staying here, usually one week each time I say. I decided to get my laundry done, they listed at $30 per bag of laundry so I stuffed a bunch of Laundry into a bag and it came back with appx $130 in charges, they apparently had itemized it without me knowing (apparently there's several sheets of paper) I asked if they could review/adjust it because that was just outrageous but they refused. On top of it, there seems to be some issues with mold or leakage. Several of my co workers had to ask to move rooms because of an odd smell. There was ionizers everywhere. I'm very disappointed in Hotel Jen since esp since they done care about repeat customers.

Just off the heart of Orchard Rd this recently refurbished hotel does what it does well. It is close to all the shopping you can handle, provides a generous breakfast buffet and most importantly clean, modern rooms with soft comfy beds and duvets. In typical Singapore style the rooms are compact. In fact if you want to squeeze in an extra single bed you will need an upgrade to a larger room. These come with extra large showers which seem rather pointless. They aren't set up to service disabled access and the shower head is too miserly to cover the shower space, so it will seem cold unless you are directly under the shower head. At least there is plenty of complimentary bottled "oxygenated water" provides in the bare bones mini-fridge. There is no stocked minibar which is good if you have little children. Singapore is hot year-round so make sure you top up a water bottle with crushed ice and water from the corridor dispensers - a life saver and environmentally smart too. As for the obligatory pool, Hotel Jen follows the trend and has put in an infinity pool that spans the rooftop. There is a large wading section at 0.5m deep and the rest is 1.2m. Don't try to dive. Unfortunately the infinity pool effect is spoilt by a large glass barrier but I guess that is necessary if you want to build the pool to the edge. Service is prompt and pleasant, with lots of hip young customer service agents at the Level 10 Lobby. There is no dedicated concierge - all the staff multitask which is efficient but can have issues. The only let down is the baggage counter on Level 1 which with only one staff member can easily be overwhelmed. Not a great thing especially when the security of your luggage is at risk.

Great, modern hotel right in the heart of Orchard Road. It's connected to the MRT station as well as the OrchardGateway shopping complex. Within walking distance to many other shopping and eating experiences. Our Superior Room w/ city view was on the 17th floor and had a great view which included the Marina Bay Sands. The room itself is very modern and included plenty of storage for a weeks stay, as well as many outlets for charging 110/220 V as well as USB. The aVision app they utilize on the TV is very user friendly and features many channels as well as your invoice information, room messages, etc. The linens and pillows are top notch and very comfy. The etched glass bathroom cubicle adds a modern touch and features modern fittings with an adjustable height shower head. If you are traveling across the city, it's easy to go downstairs to the MRT, or just hail a taxi from the 1/F lobby. Overall, we were impressed with the hotel staff, amenities, and our stay here. We look forward to visiting again. Cons: 1. No bell hop service to fetch your bags from the lobby, or from your room. 2. We were told that we would sign into the wifi using last name as a password, but in fact the wifi is just open with no protection. Bring your own security app(s).

Great location, with direct access to Orchard Central and Somerset MRT (B1). Great selection for buffet breakfast. Charging boxes for mobile devices was really innovative. Free use of bamboo bikes to tour the city was cool. Awesome view of the Singapore skyline at the 19th floor. Fast and free wifi. Free ice and water dispenser along the hallway. Vending machine along the hallway too.

hidden urban oasis baywatch @ jen! lovely city views and inexpensive drinks. definitely worth a good evening with bunch of friends.