EJ
Google
During my multiple trips to Bali, I became familiar with the pottery brand Jenggala and decided that I absolutely had to buy their products. So, I visited the Jenggala flagship store. The shop was elegant and beautifully designed, and the packaging was flawless. However, the problems began after I returned home.
The price stickers on the plates were so sticky that they couldn’t be completely removed, and after much effort to peel them off, the Jenggala logos underneath were damaged. In addition, the logos on some of the plates I purchased were misaligned and not properly positioned.
The key point is that I bought these items from the flagship store, not an outlet that sells B-grade products. No one would expect to purchase substandard items from a store that represents the brand itself. The designs of the tableware were indeed beautiful, but will I buy Jenggala again on my next trip to Bali? I don’t think so.
Dear Jenggala Team,
Thank you for your kind reply. Yes, I fully understand that, as handmade products, a certain level of irregularity and imperfection is to be expected. However, out of the seven pieces I purchased, at least three were imperfect, which I believe significantly undermines the value of items sold as flagship products.
You mentioned that I could exchange the products. I truly wish I could — if only it didn’t require a seven-hour flight and another hour of driving to reach the Jenggala flagship store.
