Jenny Beauty Supply DeSoto

I purchase this hair yesterday and my receipt said I had 15 days for a full refund. I wanted to exchange this product due to hair not matching and they wouldn’t honor their return policy. I never opened the hair. They have all these young rude managers and cashiers in the store, customer service is terrible. I live in the area but I will drive to the next city before I ever purchase anything out of that store ever again. I usually review before I spend money but this is my first time having to write one.

Jenny’s is typically the go to because they house so many products BUT last night I went in and purchased 2 packs of human hair 18” wet and wavy to get my hair braided. Today I went in to get my hair braided only to realize that most of the hair was at the top of the bundle which actually only left enough actual 18” hair to do about “maybe” 15 braids. It only takes 2 bags of hair to braid my hair. The man that I spoke with first started talking to me about how the hair is chopped and then about how the hair is at the Jenny’s in Duncanville but was trying to blatantly overlook the fact that I was showing him that the hair shed 90% of the hair which lead me to have to spend even more money to go to another beauty supply so I could purchase 2 more bags of hair so I could continue my hair appointment. Anyway, I told the man that I did not have to have the funds back but a store credit would suffice just so I wouldn’t feel as though I wasted $90. Once again he started talking to me about how the mfg cuts the hair and all this other nonsense. Wouldn’t even offer me a store credit. Since I then discovered that it was now money down the drain, I gave him back the new bag of hair that had not been opened and told him he may as well place it back on his shelf because may he could make another buck off of it. I can guarantee you that is just what he did. I will stick with buying my human hair from my dependable beauty supply that honors their merchandise.

I purchased the entire As I Am Collection, I have the receipt, and after reading the instructions, I realized that I do not need the co-wash. When I went to return the item because according to the receipt you CAN return an unopened item within 15 days. Instead of returning and refunding my money, they wanted me to do an exchange. I do NOT want an exchange because I do NOT need anything at this moment. I’ve never experienced this before at any other beauty supply stores. The items were NOT on clearance either so was this sale considered a “final sale” !?! TF!

Definitely the best Jennys I’ve been too! Everyone was so nice & helpful & the ladies at the register were so fun and nice to talk too. Definitely a 10/10. Will be back 🫶🏽🫶🏽

Only three employees want to work. All others are VERY unprofessional. We stood at the counter waiting on assistance for idk how long. I know they could see us bc they were standing there. Then when she did come she was frustrated. Asked for a specific hair type and color. She gave me the wrong one when I asked fot the correct one she was annoyed. It's not worth th attitude at the Desoto location.

This location needs a better inventory management it’s never anything in here. Gannon is fully stocked but the customer service is so trash. I think it’s time I wash my hands with this business as a whole

They have a great selection of items. The only complaint I have is that they make it so difficult to actually use the items because they taped it to prevent people from stealing or using the product in the store. I actually spilled half my product trying to open it. Thank God I was over my sink.

Worst customer service ever anytime I enter this store... I got a hair diffuser listed for 6.99 on the shelf, but when I get to the register, it rang up for 9.99. The cashier called another worker, and the lady came and got the diffuser, bypassed the aisle where it was to go check the price somewhere else. She comes back to the front and says, yeah it said 9.99. I said but the sign says 6.99. So I start walking her to the location where the sign clearly indicates the exact item name for $6.99, which negates what the cashier stated about it possibly being in the wrong location. She looked at the sign that said 6.99 for Annie hair diffuser which is what I had and said yeeeaaahhhh, but it went up in the system. I said but I can't see the system. What I see is the price you all are showing. She asked do you still want it?! I said yeah for the price you all show here on the sign. She walked back to the front and still tried to act like I was wrong for wanting the item at the price shown. The cashier did change the price for me but the trouble I had to go through was insane. I keep trying to give Jenny's a shot because it's so close to home, but I'd rather drive to another city than frequent one of their establishments again.