Pinelopi “Pinelp Flenna” F.
Google
Yesterday it was scorching heat and they didn't have enough ice to serve drinks. They sent away a customer while giving them a free drink card. I was next and I ordered a hot drink after asking them if they had some ice. The person after me also asked for an iced drink and they were told the best they could do is to serve the drink in room temperature. But at that moment, the other employee who was making the drinks said that there was some more ice now. I immediately asked them whether they could add some in my drink. The guy by the till blatantly lied to me in front of everyone saying that there wasn't enough ice and he declined to add some ice to my beverage.
1. Customer service 2 out of 5 to me because of this. If you want to sell a hipster, intellectual and chilled out vibe, try to be courteous and polite to all customers.
2. To whomever manages this place: make sure you have adequate provision of ice or get an additional machine. You are in the city centre, it is summer, you sell expensive beverages, try to keep it to a standard at least.
Very disappointed by all this.