R. S.
Yelp
So very upset at the experience I just had at the Office of City Clerk. I went to apply for a marriage license and the woman was just awful. Applying for a license is an exciting thing for couples, and while I understand the clerks do this everyday, I would expect them to at least not be outwardly rude. We provided all the necessary information, the woman filled out the form and had us check it. We noticed 4 errors, 3 with our address and 1 with my fiancé's father's name. We nicely pointed it out and she made the changes. When we reviewed a second time, we noticed the mailing address was still wrong. After pointing it out, she point blank refused to update it. I expressed my concerns and she said it didn't matter and she was not going to change it. Taken aback, and feeling at the liberty of her, I dropped this issue and stood there in shock. After 30 seconds she rudely said "Well, I'm sitting here waiting for you to sign it". At which point, I expressed that she didn't tell us we had to sign it and being that this is our first time apply for a marriage license we didn't know the process. She quickly read the statement for us to attest to, after which my cousin (who was our witness) realized she forgot to take our picture signing the form (silly, maybe, but again we were excited!). She asked if we could quick take a picture, at which point the woman ripped the form from under our hands immediately before the picture could be taken. She passed us our receipt, and before we left we asked when we could come pick up the license. Again, she rudely said "I already told you, it's on the back of the receipt", and just walked away!
We tried not to let her attitude and horrible customer service run the morning, but I really don't understand how she should be allowed to work at that job. We had nothing but smiles and laughter while in the office and kept our patience and politeness in check, even when she showed us none.