Katherine D.
Yelp
We had an absolutely horrible 4 night stay. The info on the website about the hotel not being wheelchair accessible is misleading. I am not confined to a wheelchair, but have bad arthritis. The hotel has a basement and at least 4 floors, and the ceilings are 12' high on each floor (not indicated on website). We had a room on the third floor, and when I asked to be moved to a lower floor, there weren't any rooms available. Then the manager berated me for using booking.com (turns out I had booked directly), and went on a long rant about how horrible booking.com was. The last two nights I had to literally crawl on hands and knees up the final flight of stairs, and the last night we got take-out at lunchtime to eat for dinner as I couldn't face going up the stairs another time, so we lost 1/2 day of sightseeing in London. Then, breakfast was in the basement, and there wasn't enough space for all the guests. We were rudely kicked off our table before finishing! Manager was extremely rude and combative about everything and called me names and said I was a liar. Room was incredibly hot with no AC. People in the room above us made a lot of noise. Shower gel in shower ran out on day two and was never refilled. Starting with the first day, we had asked for a twin and manager was put out that he had to take the big bed apart and remake them as twins. Staff at breakfast could not speak English, we had to repeat our order over and over, as did the other guests. Horrible horrible place. Very misleading. Manager should be ashamed of himself. I had to threaten to call the police, as he was following us down the sidewalk as we left, shouting at us.