JetBlue Airways

Flew with them for my trip to New York Nov 5 and back home Nov 9th. The flight was great. Nonstop flight, the price was very reasonable. The plane was newer looking, great leg room and free wifi 😁. The crew was very nice and welcoming

Mixed Feelings About JetBlue I'm torn about JetBlue Airways. We had a rocky experience, but some standout moments too. We missed our initial flight due to a scheduling error - the flight left earlier than listed. The JetBlue rep did an awesome job getting us on an alternative flight, huge props to them. However, we almost missed our return flight due to the same issue - wrong flight times. 😬 The flight attendants were courteous and understanding, making the flight pleasant. The hiccup came at the gate on return. Customer service reps were rude and not transparent about delays due to a snowstorm. One rep was particularly difficult with my wife, trying to block her from boarding due to some pointless fine print. Thankfully, a supervisor intervened. We ended up stuck on the plane for 9 hours before lift off due to snow. 😴 Limited courtesies were offered - no proper meal or discounts. The flight attendants were entertaining, but JetBlue could've done more. On the bright side, safety measures were taken seriously (the "airplane car wash" was a highlight 😂). We appreciate the safe flight. Mileage points, refunds, or discounts would've gone a long way. Overall, mixed reviews for JetBlue - hope they iron out these kinks. ✈️

I’ve been a JetBlue Airways member for about seven years, and my experience with them has consistently been excellent. From booking to landing, they truly make air travel feel smooth and comfortable. Their planes are modern and clean, and you can really feel the difference with their newer aircraft — everything feels fresh, spacious, and well-maintained. One of the standout features is the free Wi-Fi on board, which is a huge convenience and not something every airline offers. It makes a big difference whether you need to catch up on emails, browse the web, or simply stay connected during the flight. The complimentary snacks and drinks are also a very nice touch and show that they care about the passenger experience without adding extra costs. The staff has always been friendly, patient, and genuinely willing to help whenever needed. Whether it’s a seating request, a question, or assistance during travel, they usually go the extra mile to make things easier. Overall, JetBlue provides a reliable, comfortable, and customer-focused flying experience. I highly recommend them to anyone looking for quality service, good value, and an airline that truly tries to take care of its passengers.

Great flight experience with JetBlue! Comfortable seats, friendly staff, and a smooth flight overall. The service was good, and the onboard experience was pleasant, especially for the price. A reliable airline that makes travelling easy and enjoyable. ✈️

jfk jetblue. Ter 7 the flights are delayed . Due to conflict in Venezuela . The. Airport is doing a massive. Remodeling/Designing Upgrade presently. . So expect traffic.. delays etc.

We had 4 flights with this airline. They all went smoothly. Self check in was a brilliant option to print bad labels and boarding pass. Really impressed with the leg room on the plane. The in-flight service was good. The only negative was the food. It was ok. Cold food only served so we were a bit disappointed with that. Overall excellent ❤️❤️

Very nice experience,nice flight neat and clean seats with lots of leg room nice entertainment system,free wifi for all the passengers,food is also good ,overall very nice experience.

Great flights into JFK/MCO and CUN. Fantastic flight crews and pilots. We will definitely fly JetBlue Airways again!

When we fly from the west coast to the east coast, we usually fly Jet Blue. Flying from SFO to New York on a red eye works for us. Ticket prices are fabulous and the terminal has all you need while you wait for your plane to arrive. Flight attendants are gracious and the plane is clean. Don't forget that some in flight food items are not available on flights in the air after 8pm. You will get as many beverages as you would like and snacks too. There is free wi-fi on board and outlets to charge your ipad, phone, or laptop. Don't forget that if you book your flight using your Jet Blue Premium credit card that you get one bag check-in per ticket. Thank you Jet Blue! In fall of 2025, the Jet Blue Airport Lounge is supposed to be open and available in JFK Airport.

Jetblue Airways is my favorite Airline to fly out of Las Vegas to New York City, JFK. JetBlue Airways flying out from JFK, Terminal 5, to Las Vegas, offers a variety of non-stop flights in the morning and evening to Las Vegas. A lot of times I'll fly out Friday evening or Saturday morning from JFK. Usually, JetBlue Airways departs on-time from JFK. The flights are always packed to Vegas though! Boarding is super quick and organized! Jetblue is one of my favorite airlines. During the flight, you'll have access to a TV and a charging station, on most planes. TV options include free movies, music, and DirectTV during your flight. JetBlue also offers complimentary drinks such as soda and coffee. Snacks are also provided. I think right now, they offer pop chips, pretzels and 2 other options! My flights into Vegas are early, usually by 10-20 minutes. The only other airline I'll fly is Southwest, which is a completely different experience than JetBlue, but JetBlue is my preferred airline if I am going from Vegas to the Northeast, like New York City! Prices are usually cheap if you book in-advanced. If you need to make a change same-day, depending on the ticket you booked, you can change to an earlier flight for $75.00. Team members are amazing on the JetBlue flights!

I, along with five of my family members are booked on a Jet Blue flight on July 12, 2024 and returning on July 21, 2024. At 4:26 P.M., I phoned the Jet Blue customer service number. I was placed on hold for 24 minutes. I was attempting to find out how long prior to my flight that I could place somebody on the first class stand by list. The agent seemed confused by my question. I slowly explained to her that four of us were booked in first class and my son is booked in economy. I simply wanted to find out how far in advance I could place my son on the first class stand by list. She first said it could be done two hours prior to flight time. When I inquired if it could be done sooner she stated I could go to the airport 24 hours before the flight and place him on the first class stand by list. She seemed very confused so I requested to speak to a supervisor to obtain a more definitive answer. She placed me on hold, and after 9 minutes she came back on the line but did not say anything. I said "hello" several times. It was at that time that she disconnected the call. That is terrible customer service especially with the total time I was on hold. I never did get an answer to my question.

I seem to find all the reiterations of names each time I check into an airline terminal or actual carrier. How many times can you list Jet Blue. My guess is that a different way of listing them effects a new review. This one is pretty much a copy of what I have said before. I can't say enough about JetBlue, it is an amazing airline. It has always been a great airline. Jetblue has always been my airline of choice but can't always be my airline based on destinations. Their planes are always clean when we get on. Unfortunately someone always stashes that piece of garbage and I'm usually the one who finds it. LOL. They do a great job of preparing flights from customer to customer. The attendants are always very friendly, courteous and professional. A great group of very talented and committed individuals. They should all be very proud of themselves. The seating is always comfortable and there is always enough legroom. (I'm 5'11"). The video screens are a good size and there is always enough entertainment choices. I'll give the snacks an ok. Nothing spectacular but OK. I definitely miss the blue chips. Their free hi speed WiFi is a definite plus. Easy to connect and use. I don't mind flying, really I don't. When I do, I find Jetblue does a great job. I'm not always thrilled about be put into a tube and shot across the country sitting for 3-6 hours but when I do, Jet Blue is the way to go. Today was the first time my flight was delayed by 2 1/2 hours. That means when the plane took off, we should have been landing. They actually brought out some water and snacks for the passengerd while we were waiting. They are a class act. KUDO's to the team at Jetblue

I had a long-lasting grudge over JetBlue wrongly erasing my miles, but the JFK operation is more pleasant than the average experience. Security lanes were relatively brief and workers were helpful (yes this is partly a TSA thing not an airline thing but for whatever reason this was was smoother than other airport excursions). Outlets were abundant, the bathroom was clean. (Revising to 4 from 5, wrote the review while about to take off, feeling less generous after a maintenance delay and a return to the terminal (Updating once more. Still at the airport at 6:33 instead of the 2:15 flight. But they did give out snacks, plus a $12 food voucher, which wasn't accepted at the place I tried to use it)

Flew out of JFK the other day and it was a decent experience. Booked direct and was able to check-in online via the app. Upon arrival to JFK, managed to skip the check-in counter as I was only doing carry-on. JetBlue recognized my TSA PreCheck, enabling me to use the shorter security queue. Since I booked the even more space seat featuring up to 5 extra inches of legroom, it also featured a Group A boarding which commenced 45 minutes prior to departure. Group A boarded after pre-boarding along with Mosaic and Mint passengers. On board, cabin crew were wearing their JetBlue uniform with name tag. Some even opted to wear disposable nitrile gloves. We departed a few minutes prior to our scheduled departure and in flight sales began shortly thereafter selling sandwiches, snacks, and alcoholic beverages. Complimentary beverages along with snacks were passed out shortly thereafter. JetBlue features a pantry between Even More Space and Mint cabin with a wide variety of snacks and beverages to grab prior to landing. The seat features an individual light, individual air vent, IFE featuring map, SiriusXM, DirecTV along with movies. Headsets were available for sale for $6. Wifi was complimentary and there was power in between each pair of seats. Cabin crew came by frequently to collect rubbish and even offered a second round of beverages mid-flight. Flight arrived a good 45 minutes early!

Love JetBlue. This is definitely my go to airline hands-down. Customer service is always nice. Everyone's always helpful. TSA is usually a breeze always worth my money I would recommend.

Positives: mostly on-time despite a snowstorm the night before smooth flight comfortable seats Not so positive: "free tv," but headphones cost $7.00. C'mon, you can't supply headphones to your paying customers. TV goes on, and there are 15 minutes of commercials - 15 minutes!!! And this was during the Super Bowl on Sunday night. Food the flight attendant kept on apologizing for the lack of and the variety of the free snack...not a good look

JetBlue has become my preference for travel. I use their JetBlue Vacations for many of trips because it makes it a much easier process. I believe the leg space is ample, which is vital for me, due to my height. The staff is friendly and cordial-- the snacks are great and usually the prices are fair.

At JFK around 3:30am, line wasn't too long but check-in took a bit of time, with 1 person only at the desk for the general line and 2 other desk agents were for those needing assistance, etc. Staff were ok but friendlier at the Punta Cana airport than JFK. Small planes to and from Punta Cana. 4 hr ride. Not as well maintained inside. When there was turbulence, felt them a lot. My screen was working one way - need to purchase headphones but was ok with closed-captioning. Screen just turned off on the plane ride back though so shared my hubby's screen to play solitaire :) After landing at Punta Cana Intl Airport, we exited via a ramp onto a shuttle bus. Was easy. Not the same for our departure flight. Front and rear plane doors were opened. The front door had the ramp. Our seats were in the back of the plane so we were pointed to the rear entrance with stairs. At least we were ok carrying our carry-ons up the steps, and my knee was ok that time. Complimentary drink (soda/juice/coffee/tea) and a choice of snack were given. Very tiny restroom space.

I haven't flown with JetBlue in awhile and was surprised by the space on this aircraft. There was suppose to be free wifi on board but it was not working. They did have movies on the screen for entertainment but it was only in English. So my grandma couldn't watch anything. Plus, they do not give out earbuds for you to use on the flight, so you need to make sure you bring your own. The leg space on board was enjoyable and the real winner for this review. The comfort of the seats were okay. The inflight experience was okay. I was seated behind a family with 2 kids. The kids were probably around 6 years old. They were very loud, jumping on the seats, not really wearing their seatbelts when their mom asked and yelling for a good portion of the flight. I just put my earbuds on to listen to music or watch a movie to try to enjoy the flight. The passenger behind me though was very expressive about how annoyed she was with the noise from the kids in the row ahead. She probably did not have earbuds to cancel out the excessive noise :/ We were served complimentary drinks (sodas/water/teas) and a snack about an hour and so into the flight. We were then told during the flight that if we wanted any more drinks or snacks during the rest of the flight to feel free to grab it ourselves. The snacks and cold drinks were located after the business class seats. I missed part of the announcement regarding the hot drinks. I went to grab a snack from their cabinet later into the flight and tried to ask the flight attendant sitting there about getting a hot tea. I wanted to clarify that I should go to the back and ask the flight attendant there for it. I was sitting in row 11 and wanted to check before walking all the way to the back before doing so. This flight attendant gave me a little attitude and was a little rude because I interrupted him from his book to ask him this clarifying question... Our flight was scheduled for a 4pm departure from JFK to SFO and it was actually on time. I was a little worried because the flight that was scheduled for 1pm that day was delayed until 3:50pm. The experience from scanning our passes to getting to the plane doors were good. I was able to walk in with my grandma and board earlier so I could help her with her luggage. Other than some attitude from the flight attendant, the loud kids and no wifi on board, the overall experience was okay. I appreciated the large leg space, quick boarding and convenience of grabbing snacks ourselves during the flight.

UPDATE: Called JetBlue and they tell me that there is no compensation for them changing our seats even though we paid for advanced seat assignment. Customer service is horrible. They used to be great but they have now gone downhill. Find other carriers to fly. (Original post) We booked our flights back in July 2024 for January 2025 and got Blue Extra so we could choose our seats and the add'l perks it's supposed to come with. Chose an early afternoon flight. We get an email in August 2024 that our flight was changed to 10:00 in the morning. We agreed that that wasn't an issue. They also changed our seats from row 19 to row 14 which was fine. Today I go in to look at my reservation and find they changed our seats. I'm in row 6 and my hubby is in row 34. Got on chat with them and they were unwilling to change us to two seats together because they were "preferred seats" with an add'l $80 charge per seat. That's all that was available together and they wouldn't do it. I paid extra so I could choose our seats and they went and changed it without any notification. I can't find where to email someone who has any ability to do anything. I am so pissed right now.

this stewardess rose was the rudest and she was not helpful whatsoever we paid 1,200 one way which was absurd!! we sat in the first row and she said to me " look at the menu" because she didn't want to verbalize the free beverages and snacks , she also made racist comments to the other stewardess about us because we are white!! shame on her terrible!!!

The joke is on us. I flew JB at JFK last month. The travel time to the airport was longer than the flight. I checked in online. The pre check TSA line was longer than the general public TSA line. They asked me to remove my shoes. Ah. I had to remind them that people over 75 do not need to remove their shoes. Meanwhile a teenager whizzed thru without removing any clothing articles. Whatever! I like the JB terminal. But there was not one seat available in the place. A great deal of seats were occupied by JB employees. I guess they don't have an employee cafeteria. The flight was delayed over an hour. Typical! JB is a bus with wings. No one checks their bags because the wait at baggage claim is too long. So everyone carries their luggage onto the plane. The compartment above my seat was already full. The compartment across from my seat was already full. I put my carry on in the compartment one row behind me which became an issue when I deplaned. The dude behind me refused to let me take a step back to retrieve my bag. He refused to budge an inch while waiting to deplane. Told me I had to let the entire plane empty before I could reach up and get my bag. I told him to chill out. The stewards couldn't have cared less. They just were talking amongst themselves the entire flight. The deplaning took a very long time as there were no available gates. Eventually I grabbed my bag to the dismay of the dude behind me. He was in his 20's. In the olden days a 20 year old would have helped an old man grab his bag. Now days old people are pushed aside so the younger people can deplane and rush to check their phones for any new tick tock videos. Or whatever! Douche...

7 hours late and they did not update the status until an hour before the flight when they could have a few hours earlier and saved us a horrendous wait at the airport. Sheesh Jetblue. Boo! Btw, I interacted with multiple staff both at the gates and the "help" desk and they were uniformly lethargic, uncoordinated, rude and incompetent. It's called the "just ask" counter. What a joke! What they don't say is..." you will be met with annoyance, bored no's, stares and a reluctance to care even one iota". This is a cultural issue and not going to get fixed anytime soon. I am done flying Jet Blue aka "beat up black and blue".

I have traveled extensively for years.I have given up on Jet Blue.There are just about always delayed. Their flights lately make me and my family sit in the airport for extra hours.They State the airplane is on time and then the delayed sign pops up.My Jet Blue days are over for good.

I had a good flight going to Las Vegas, the leg room was good and the seats were a good fit also. The stewardess was very pleasant and professional. I hadn't been on a plane in a while and was very nervous on the takeoff, but with my daughter by my side, I was good. The only problem I had was when we landed and was supposed to get a credit of $20 for an Uber. No one knew anything about it, so we had to pay to the Strat Hotel. I would have given 4.5 or 5 if I had my credit for the Uber. The landing was great, and we landed a little early.

This airline is in Terminal 5 of JFK airport and gets the job done. Free wifi on board didn't work... Also, the seating is chosen when you buy your ticket. Seats are not too comfortable, but there's entertainment on the screens. DirecTV, movies, etc. A cup holder and tray table are provided too. My flight was delayed one hour while here and the staff were very apologetic. I was notfied via email about the delay time, but not given notice about the gate change! I was very confused walking around the terminal. Luckily, I was able to ask some staff to help me... but it would have been nice to be notified on my own. FUN FACT: There's a section by Gate 10 called the "Juice Bar", which is convenient bar space to charge any electronics. There's so many outlets, you can charge multiple devices!

Twice in a row the airline cancels late flights and leaves passenger stranded. And they rebooking it's for the same doomed flight.

Flew yesterday from JFK to ORD. Check in was easy done over the app on my phone, once I got to the airport I just printed the baggage tag and dropped my bag off. The plane boarded on time and the flight itself was uneventful. One drink and snack sweet ice was offered in which I got a cup of orange juice and banana chips. I flew on an older E190 which the airline is phasing out with the new A220, despite its age the aircraft had nice cushiony seats and ample legroom, free wifi and movies on a loop. Flight attendants were quite nice.

DISCRIMINATION!!! Ma'am where is your wheelchair? I was asked several times by counter Jet Blue person. If you have dyslexia or ADHD NEVER ask Jet blue to help fill a form. They didn't and with TWO hours they got me crying and begging for help. Did not board a flight. Did not compensate.

Earlier this week, I had the easiest 4 hour and change flight to Costa Rica, all thanks to Jetblue. Not only was there free WIFI at the terminal but on the entire flight as well! I was even able to purchase a sleep kit for only $2 (sleep mask was great however the ear plugs didn't alter any noise). With the Jetblue card, all inflight purchases (food boxes, drinks, accessories, etc) are 50% off, how great is that! Jetblue has been my go-to for a while now and I so can't wait to one day book one of their Mint seats! While I'm not looking forward to leaving Costa Rica this weekend, I'm not dreading my Jetblue flight back home, which is a major plus!

Simply the worst. 9 hours in delays in a round trip flight from JFK to MCO. That completely eats into any of your life with zero regard for any meaningful customer 'giving a sh!t'. Oh, they credited me $200 for future jetblue charges - I would rather wipe my butt with the credit and leave it on one of these old broken potentially unsafe planes. 9 hours!!!!! And it's incompetence- gates not ready, equipment failures, lack of a first mate. This is horrible. And if a Spirit merger goes through, you better believe it will get worse.

I have had good luck with Jet Blue over the years out of JFK I wish they would add more flights out of Newark airport as it is easily an hour closer to me. Even in situations with mechanical delays Jet Blue always tries to make it right. I have used Jet blue vacations twice and I have not been disappointed. Please add more direct flights out of Newark!!!

ABSOLUTELY RIDICULOUS! They did. It follow their own rules. They kept on on board for more than 2 hours-our flight delayed for 5 hours and then last minute...CANCELLED. no other flight options were offered that night, or via email by 24 hours as we were told. We HAD to make it to Vancouver to catch our cruise. After chatting and speaking with several agents, one actually told me she would reimburse my transportation and hotel for the night. Then everyone else said otherwise. I have all chats saved. Plus well each traveler should've received $100 travel credit due to delay over 4 hours. I'm not happy with their customer service. Do they think we are uneducated and unseasoned travelers?

Hold on all flights into Miami due to weather issues. Apparently the plane did not have enough fuel to circle so we had to land in West Palm Beach. Sat on the runway for an hour while the plane was refueling. Then they had us get off of the plane and sit in the terminal for a hour. Then boarded the plane and sat there for another hour. After three hours we were told the flight was terminated and we were on our own no vouchers for a taxi, Nothing!! Multiple attempts containing JetBlue for taxis & train reimbursement that I had to take to continue the journey thinking it was a better option than sitting in Miami traffic at 4 o'clock in the afternoon and then the train ended up being delayed another 2 hours due to signal issues. I missed an appointment with my attorney and a day of my trip was ruined. My day started at 6 AM for a three hour flight and I did not arrive at my final destination till 10 PM. I am not asking for compensation. I just want to be reimbursed cost to get to my final destination. Below is their response. And the customer service is terrible literally hours on hold and text chat not much better as the crew members are handling multiple customers -- I understand. I apologize for the inconvenience. I sincerely apologize for this experience. The flight will need to be reviewed by our compensation team, after it has been reviewed you will be notified if the flight qualifies for compensation. We do not provide upgrades due to flight cancellations, changes, or diversions. Hotel, food, or transportation vouchers are only provided by the airport and it is not guaranteed. I understand this may not be the resolution you were looking for and I'm sorry I'm unable to fulfill your request. I hope your future plans provide you with an opportunity to renew the JetBlue experience.

My experience with Jet Blue @JFK has me very impressed. It starts with my daughter leaving her Apple Watch on our plane that arrived to JFK from ONT on April 4th. The find my iPhone app showed it was found but we just knew it would not be turned in. To our surprise last week we received an email and today her watch was delivered home. Thank you for your team's honesty and integrity. My last impression was how well they orchestrated our check in for our flight home for a group of approximately 70 ppl. It was so organized and smooth. It was much better than our departure from ONT which was kind of chaotic. Thank you to the Jet Blue JFK crew! You are appreciated

I'm leaving almost the same feedback as I have for other airlines lately... the planes are in great shape, on time and dependable. However, the flight attendants leave a lot to be desired. On a recent trip from NY to LA, one of the attendants, a Gen Z female, was disengaged, sometimes rude (at least by my standards) and just kind of a sourpuss. I'm seeing this a lot lately. I know this is the generation's trademark, but these airlines need to train their people to not have attitudes. Once on one flight, I get it, but I've had this experience on just about every flight (not just JetBlue) for the last year or two - one Flight Attendant is just 'in a mood'. It's a shame... especially given that I'm paying a fortune to be crammed in with strangers who sneeze on me while i'm trying to enjoy the dry sandwich I had to pay for.

[Mint Review] Finally used points I had been hoarding since college for my westbound flight. Booking with my points and paying the slight remainder with cash was easy enough, however even with booking several months in advance, I had to contact JetBlue three times about my booking. First time they rebooked the flight to a non-Mint option, second they unassigned my seat, and last they reassigned me to one of the paired aisles in Mint. To their credit, their social media team replied within minutes of me contacting them, and were able to fix the issues. I managed to book one of the 'throne' seats (2A). The older Mint models are configured in a 2-1-2 layout and the single seat/'throne' is the only one with the door feature in the older model. The single seat is perfect if you're planning to work during the flight, or just the type who likes to have a lot of their belongings out during the trip. For takeoff and landing any bags that'd normally be stowed under a seat need to be stored in the overhead bin. The flight attendants (FAs) assisting our section, Ciara and Michael, were really attentive and never hesitated to offer to put my backpack up or to take it down. Depending on boarding times, FAs may take your order during boarding or after take off. Drinks were delivered really fast, even with turbulence, and there was a short turn around with the food. With a multi-option menu, you'd think the various smell combinations could be unpleasant but everything smelled really good. If you're sensitive to smells, I'd recommend sitting farther back in the Mint section. I went with the shrimp, burrata, and lamb shoulder but opted against the ice cream. The shrimp was okay, but tasted pretty bland and was overcooked (extra chewy). I suppose better to err on the side of caution with seafood in the air, but not a choice I'd go with again. The lamb shoulder visually didn't look that appealing but the flavor! If "don't judge a book by its cover" was a dish, it would be this one. The meat absolutely melted off with every forkful, and it was cooked perfectly. No bone or burnt edges to contend with either. The tomato sauce was perfect to mix with the buratta and the side piece of soft and warm bread. The Mint Condition was really refreshing, even with the cucumber slice doing it's best impression of a pool floatie, and it tasted more like a lemonade. There's a blanket and pillow (Tuft & Needle) at the seat, which was so comfortable I looked up the company mid-flight. The headphones (Master & Dynamic) were pretty sound and comfort wise, however if you have larger ears it may not be fun after a few hours as they are pretty snug. The seat was really comfy, and served me well for the 5hr flight. With the meal service and movie I was watching, I didn't think to test out the lie-flat bed feature until the last hour and it was a game changer. Even with considerable turbulence it was barely felt when laying down. Add in the headphones, pillow, and blanket? It felt like I was being rocked to sleep. I had to take a star away for the back and forth leading up to my departure. And take a star away for cleanliness. There was quite bit of dirt and random hairs on the armrest, table, and near the outlets. Perhaps the cleaning crew were rushed, or didn't have enough people? Either way, for passengers who are spending a lot to fly (in Mint and in the other sections) cleanliness could be better. I definitely want to try their newer Mint suites (I believe currently offered for LAX to JFK, and their LHR routes), but until then this was pretty enjoyable.

Used to be my favorite airlines. I used to look forward to relaxing in a Jet Blue flight. I brought my earbuds with me, the volume wasn't responding. After watching for awhile, finally responded, then I hear it in another language. never got fixed. Not to mention the crazy changes and flight delays.

A lot of people were rude to us we missed 2 flights the first one they were extremely rude but for the second one it was better and the third was amazing shout out to the people who are kind. Merry Christmas

DO NOT FLY! This company shouldn't be allowed to do business in America. Four flights, four delays, a schedule that made it impossible for my bag to make it into connector so 4 days w no bags. Last flight delayed twice, but ordered me to show up in time. 3 hours later I have to take a can 1.75 hour ride to ANOTHER airport. 12 hours late. I go to complain and I get SCAMMED and told to call a WhatsApp number! And still have not heard back from this brutal brutal company.

On June 16th, my husband and I were set to fly out of Cancun at 12PM. We received notification that the flight was delayed, but the email also said they were working to resolve it and to come on time anyway. Long story short, we spend over 12 hours as our flight kept getting delayed. I attempted to contact customer service several times but received no update or information. In fact, the customer service chat was very rude. In the end, at the very last minute our flight was canceled with no information. We were automatically booked on the next flight out the following day. The biggest problem to this story is that I was personally hosting a baby shower for my best friend on the 17th. They gave no opportunity to rebook the flight knowing it was going to be canceled early in the day, nor did they allow us to cancel on our own to reschedule through a different airline. So 4 months of planning a baby shower and a lot of money spent, and they had nothing to offer me. I missed out of aom thing I spent a ton of money and time on. I've cried several times over this. To top it off, my husband and I stayes an extremely nice resort, The Excellence, during our vacation, and JetBlue put us up in a motel in Cancun that was not even 1% comparable to what we are used to. They also offered us a four plate buffet of stale food at 11:00 p.m. at night. It was absolutely awful. In the end, the day of our departure (the 17th) We received an apology email clearly stating that they screwed up and it was an "avoidable cancellation and circumstance," They then went on to offer a $100 credit to each of us. $100?!?!?!?!?! What does that even get us?!?!? We don't get out time back, let alone enough credit to take another flight! I wrote a long email to the executives that I could find and the response that I received was "too bad, you only get $100." I have never in my life had such a worse travel experience nor received the most awful response from customer service. For anyone who's curious, I'm happy to post photos of where we stayed, along with the food they offered, as well as the email from JetBlue. I feel absolutely awful for all the genuine workers that are actually employed by this company. JetBlue is literally the worst airline out there and I would not be surprised if it shut down because of how they treat their customers. Never again will we fly with this company.

This airline is the worst when it comes to keeping their customers updated, their planes are filthy and look as if they haven't been cleaned in very long periods of time. It really does put one between a rock and hard place when it comes to affording to be able to travel with Jetblue being one of the more affordable airlines that actually fly to many places, however, it doesn't give an excuse for some of their antics and unsanitary conditions. It's really a hit or miss, sometimes the flights are on time and everything runs smooth and another time, your plane is disgusting and the workers have the nastiest attitude. Manifesting safe and pleasant flights for all of my travel buddies, however, fly at your own risk with JetBlue.

We have not had great experiences with Jet Blue which deters me from booking with them in the future. In May we were scheduled to leave for New Mexico out of JFK at 7:45 pm. After many delays we finally flew out at 1 am. We arrived in NM @ 330am. No transportation available to get us to our hotel. Fortunately our hotel had a shuttle or we would have had to wait until transportation resumed. Not to mention when we were flying home, they announced they had no water on the flight. Fast forward to August. My son was flying home to see a family member who was very ill, and due to a 3 hour delay, he missed getting here to see this important family member in his life due to their passing. It crushed him. After contacting JetBlue & expressing these concerns, they expressed condolences with no mention about our NM experience & no kind of compensation. I will do everything I can do to avoid flying Jet Blue in the future.

So disappointed with the cleanness of the cabin. I am so grossed out with the amount of garbage left behind, it looks like the plane hasn't been cleaned in weeks.

Traveling on JetBlue airlines from JFK airport, and although this is an extremely busy airport everyone I've encountered this morning had a very professional and pleasant demeanor. The JetBlue terminal at JFK is fairly new so it is clean and well maintained. Lines are a little long in the eatery but they were moving fast. The boarding process was smooth, and the gate agents were very pleasant and kind in thanking active and retired military passengers for their service as they boarded. The stewardess greeted each passenger as they climbed aboard the E190 aircraft, and the captain took time to introduce himself over the PA system, give them a flight oveand welcome passengers onboard. We'll done JetBlue!

As 90 % of the reviews explain Jet Blue was once a very good example of how to run an Airline but that was more than 5 years ago when the decline of the company's service began !!!! .The newest example of the service agents in the terminals not giving a shit about its Patrons and making it very clear that they are no longer interested in customer service or God Forbid Appreciation. I was returning from Costa Rica last month when I realized my wallet was missing or stolen with my credit and debit cards along with it so that meant as I told the Useless ticket agent I didn't have a card to pay for my checked bag..Being a loyal customer almost exclusively for over 20 years it never occurred to me that the agent wouldn't check my bag but That is exactly what I experienced as the employee made it abundantly clear that my concerns were not even a low priority for JetBlue and because I was about 8 dollars short of the baggage charge I would be returning home without my suitcase and without the thousands of dollars in electronics and 500.00 pair of brand new sneakers .When I couldn't get a normal human response from the Anti - American professional staff in Liberia I left my suitcase with the clown who refused to help assist and headed quickly to my gate . My bag and the valuable content inside have not been seen since and I have not been able to get anyone to respond from jetblue on any platform #1 no customer service email or contact number .Phone attempts are a waste of time because Noone answers their phones or emails when they realize it's a customer concern. I have put in disputes with the BBB. ,the Secret service and the SEC. Jetblues felonious criminal practices need to be exposed and I will be on a letter writing campaign of Monumental proportion against Jetblue.com and the sorry excuse of for a customer service dept. The JetBlue agent obviously stole my bag and it's valuables. What a Fu...ing Disgrace !!! after 20 years of loyalty I will never set foot on one of your planes again and it doesn't end Here !!!!! God Bless You !!!! Tim Roach tgr1964@optonline.net 516 710 1097

Always Delay!! Waited 1 hour 15 min in the plane! Jetblue is trying to figure out the route due to the weather conditions! They finally figured out and filled the gas to depart. Now 1 hour and 35 min in delay and they can't lift due to weather conditions in JFK. Wasted almost 2 hours so we could catch a thunderstorm at the air port. Right now there is no rain or thunderstorms, but expect to come. I flew other planes, and this is the worst case. I don't know how long I have to wait. It's past 2 hour right now. Just a lie!!!!! I saw 5 other planes leave the airport and other planes landing!!!

Much better returning than going (no survey received for JFK to POS). Staff was professional at return check-in and helpful. But on the trip JFK to POS (NEJKQM 7-14-24), I was forced to pay the $50 check-in bag fee that was already payed for online, 4 days prior to travel. She insisted she was not seeing the payment and refused the see the itinerary and proof of payment on my phone, as if I was making this all up! So I just payed (again) and called JetBlue about an hour later at the gate, after getting through TSA. They saw it on the system and just credited it back to me right away. It posted on my credit card account 3dy later. To be that arrogant and flex like that on a customer is inappropriate and unprofessional; "Well I don't see it on the system, so you just have to pay it today to move on from this". Meanwhile it was verified as payed just 1 hour later, on a Sunday! After that same trip, the customs agent in POS was quite unpolished and blunt in her manner of dealing with me. I observed other agents wearing a uniform; she had none. She wore a dark blue hoodie, no ID, nothing. Already late on arrival, flight delayed by 2 hours, and she was very short-fused and condescending in her tone. If I did not hear her clearly, it was eyes rolling and body language to repeat herself. The plane to POS was not well cleaned; back of table was dirty. No wonder no survey received yet. Only got one for return to JFK. My only other issue was the time wasted after a perfectly on-time return flight on 7-21, for my mom in wheelchair to wait for an attendant to be taken throught customs to baggage claim; at least another 40 min after landing. Only 3 attendants for 10 wheelchair travelers! Poor customer service, poor preparation. Even the airport attendants were complaining among themselves. Otherwise, flight attendants and the in-flights were very good in both directions, including the deplaning in POS. Oh! and please; charging for blankets and earbuds on the plane is tacky. Other airlines offer those at no extra charge. What next do we pay for, the chips and water? I walked with and used new earbuds from prior Delta travel btw, cause I will not pay extra for them just because Jetblue has it that way.

Here's a first for an airline! JetBlue's incompetence is staggering. At JFK, we cannot board because the cabin is 98 degrees. Some incompetent JetBlue employee, of which there are many, never put the cabin air conditioner on! We had to wait 90 minutes for the cabin to cool down before we could board. If another airline services your destination city, choose it! Let JetBlue quietly clip its own wings until it flies no longer.

JetBlue has been our go to airline for decades In the past year we have booked three flights. All 3have been cancelled. They need to figure out what they want to do, and do that. They'll have to do it without us. We no longer trust them.

I have loved flying jet blue for years but recently had a terrible experience and when given the opportunity to rectify the issue, jetblue is refusing to do so. I gate checked an essentially brand new stroller and when I received it at the end of the flight, the stroller had been broken in multiple places and the bag it was in had been destroyed. The damage was such that I need to purchase an entirely new stroller and jetblue is offering me almost $100 less than the value of the items its employees destroyed. I have a stroller that goes in the overhead but Jetblue asked people to please gate check, so I did and the result is I am without a stroller and am out $100. Jetblue is giving me some BS about item depreciation even though my item was very very new and barely used. Not to mention depreciation is irrelevant. I had a stroller, jetblue broke it with gate check with is supposed to be safer than regular check, and now I need to spend extra money to get a new stroller. Jetblue's mistake is costing me money and they don't care. I have spent a ton of time dealing with this. Jetblue has acknowledged that I need an entirely new stroller, but won't pay for it. it's just not right.

I'm always excited to try new airlines and then share my mostly pleasant flight findings. However, there are times when it's not pleasant. This was one of them. Number one the crew is super rude and unfriendly. When you ask them a question they answer back in a curt and very irritated way, as if you're bothering them. Then both way I was sent a check-in email 24 hours in advance and both times I am not able to get a seat assignment. Unless I pay an extra $200-$ 300 dollars. So I have to wait til they assign me really bad seats at the gate. I'm very disappointed with JETBLUE and probably will never fly with them again. Oh and bring earbuds bc they are also at a cost.

Pretty good airline. One of the few that has seatback screens on their domestic fleet. Nice that snacks and soft drinks are self serve in the galley. Also there's free WiFi.

Jet blue terminal and check in experience is beyond bad. Going to avoid this. Clearly they're cost cutting, super poorly run. Huge lines, no line management. Nightmare chaos. I used to think this was among the nicer airlines. Not at JFK

Worst customer service. We had a question and went up to an agent. He just looked at us and we asked a question. He continued staring and just shook his head. That was it. Didn't even bother to let us know further how to help us or guide us. He literally looked like he hated working there and wanted to leave. None of the agents were happy and willing to be helpful. Service: 0/5

I love Jet Blue and think that the company really improved. 'BUT! Now they charge you for everything. Seriously, anything but the chair is extra charges. They rather increase pricing and let the people have the basic things. Anyway, read the small letters.

Smoothest flight of my life Me and my family flew to Madison Wisconsin and it was the easiest flight ever and we got great seats near the front. All the flight staff were friendly and we had delicious gluten free brown sugar cookies.