Jet's Pizza

Ordered two small specialty pizzas one was bbq chicken and one was BLT. I ask for xtra sauce as both of these pizzas get a pass over of sauce with a squirt bottle and at times don’t have a lot of sauce . My past experiance when I’ve ask for extra bbq it would come with what looked like an extra pass over of sauce but still resembled the same great chicken bbq pizza jets makes . Today was a sad display of someone taking an order and being callus about asking for extra. The Bbq pizza was end to end swimming in sauce I was taking a spoon to get it off . Due to the amount of sauce the pizza was undercooked in the inside. The BLT pizza that was supposed to have light lettuce was covered in a thick layer of mayo again 4 x what other jets would serve as extra . instead of light lettuce the lettuce covered the pizza end to end and was a soggy wilted mess due to the mayo . I called the store as the pizzas are not even edible . I was greeted by the manager who stated she made these horrible pizzas. Justifying the amount of sauce on it saying that that is their stores norm she did not offer any apology nor did she seem to care that the pizza was not even edible she asked me what do you want me to do at that point I knew that our dinner was trash and there would be no remedy or resolution that I was out the $ money I paid and the store could care less. Steer clear of this store. Mistakes happen but bad management is unacceptable. I will use 7 mile jets as they have always had a good customer service and produced a good pizza. The Mack Jets is a sad representation of young management and jet‘s pizza. The two pizzas are going in the trash as you’ll see in the pictures below they are literally not edible.

I work down on Yorkshire every once in awhile. Every once in awhile I will order a pizza from the 1764 Jet's down by Cadieux. Have never had any issues. Pizza's always ready when it says it will be ready.

If you’re ordering on a weekend night just expect pickup to be running about 10 min behind whatever the app tells you. Outside of that this pizza is always on point, no JV squad nights. Been best to order with the app for us, just make sure you pick the right jets on Mack!

Ordered a light bake and when I came home the dough wasn’t cooked through. Called and was told “that’s how we do it here.” “You can bring it back and we’ll throw it in for a couple minutes but that’s all we can offer.” That’s untrue and I have ordered the same way for years. Horrible customer service and attitude from both the girl answering the phone and the manager. If I owned this store I would be furious. Will definitely drive the extra 3 minutes to another location from now on.

I like the cashier with curly hair(possibly named Ben, very cute). My pizza was overall very good and props to the kid in the back washing dishes. Saw him changing his gloves, which is surprising for a kid his age.

Omg...really.. this was tonight 01/01/24...Happy New Year! Still paid...and wIted 45 min! Not the 1st or 2nd time that we can forgive...this is awful Missing the pepperoni...no olives on the salad...still charged the same. Poor kids working there...they have no idea how to make it right. Just terrible 😞

Never an issue here - pizza is always fresh and made well

For the past few years, my family has only ordered our pizza from Jet’s. It’s definitely the best pizza brand around and has delicious crust, sauce, and toppings.

Returned pizza and they didn't credit my card back. owner hides behind his employees . should lose his franchise. 3 of the last 10 times there they made the pizza wrong .the owner is just collecting a check on the store doesnt care about the JETS NAME !

Done with it. Done paying like $60 for a couple pizzas, with taxes and high delivery fees. You call there and they have a bad attitude, can't order a pizza for delivery after like 8pm, gluten free pizza who knows where that's made but it's like $16 for 4 tiny pieces. Why? I just found out for under $20 you can EASILY make two delicious 14" gluten free pizzas with Namaste gluten free pizza crust mix from Kroger with as many toppings as you have on hand. Tried this last night and to my surprise it was absolutely delicious, wonderful fragrant and substantial crust. So bye bye Jets, and goodbye to all greedy corporate pizza villains.

Usually always good but sometimes, meh. Have frequent this place for years which is why overall 4 stars.

I ordered a small pepperoni, bacon, and mushroom Detroit style pizza. The pizza was ready at the quoted time. It was hot and the ingredients fresh. Overall, a very good pizza option.

Ordered the veggie pizza from work recently and it was tasty. It was delivered in 40 minutes and I ate one slice. Shared the rest with my colleagues. Not bad tasting, just got my fill with one veggie-loaded slice!

Horrible service! Came in for lunch to get 2 cheese slices and was told they don't make just cheese slices, and to go somewhere else for cheese pizza!?! No compromise, or compassion just a nasty attitude because I didn't want pepperoni. Avoid this location at all costs!

I ordered a pizza thru the app. 8 corner half pepperoni/half cheese. It was delivered. Opened the box and it was all pepperoni. Tried to catch the driver but he left. Called jets and explained what happened. The girl was extremely rude and told me I did not order a half pepperoni/cheese pizza and they made what I ordered. I attempted to explain it was actually incorrect and was told well what do you want me to do. You didn't order half and half. I was like I literally have it on my phone and I also screen shot it. She just kept telling me I did not order what I said I did. She then goes. Let me ask my manager and puts me on hold before I could even say OK. She comes back and said what do you need and if you ordered what you asked for I basically over paid. I was like it doesn't matter about the price I just want what I ordered. She continued being rude and I stated hey I can bring you back the pizza or if you can just make me a cheese pizza that would be ok. She puts me on hold again. Comes back and was like my manger will make you a cheese pizza. And with major attitude was like do we have to deliver that too? I was like no I can come get it. I go pick up the pizza and the girl at the register was pretty pleasant and asked if I was picking up an order and I explain to her yes, I'm picking up the order are the one who ordered my pizza was incorrect and I'm coming up here to pick up the cheese pizza. As soon as I said that she immediately knew who I was. And got instant attitude. so I mentioned to her about the order and she start getting really sleepy and said she wasn't the one who took the order but I recognize her voice and I can tell from her to meet her that you are actually the person that I spoke with, she start arguing back-and-forth with me about she was the one who answered the phone. She didn't know what I was talking about. But you knew exactly what I was talking about. When I said I was out what I was up there for and you were like oh OK that's right, so you are the person that I spoke to on the phone. so we kept going back-and-forth. I tried to be nice. She was yelling and telling me I didn't speak to her. I told her she was rude that's not how customer service works. The customer is always right and I tried to show her on my phone where I was actually right and she was a correct and she goes. What is the weather and party so I don't know what to tell you I was like it really doesn't matter if she is right here what I ordered and she told me that it doesn't show up as that it just shows up as a pizza be ordered so you're telling me that when you order through the app everyone orders through the app their order is wrong because it's going to automatically say they ordered a pepperoni pizza? That's BS it got to the point where I was like you know what that's why you work at jets Pizza and she kept yelling back and I was like shut up 'B' and walked out! With all of this happening no one from behind the counter said anything. I only saw one other person and she did and said absolutely nothing. Thanks for your great customer service!!! NOT!!! I give no stars. I give one because Yelp makes you to post. I wish I knew her name so I could blast her on here. Horrible!!!! Jets Pizza on Mack and University.

Have always had great service & great pizza at this locations. We still tend to prefer the "mom & pop" pizza joints in the area, of which there are many. However, we order pizza about once a week & are happy to have Jets in our regular rotation. Think, hand tossed, 8 Corner - all pretty darned good!

Ordered a pizza 2 hours ago and it just came. The guy apparently got "lost". After setting it he hands me the pizza and goes "Here you go " this is horrible. Great tasting pizza but too bad i have to wait 2 hours to get it...

Never order online here. I ordered online and had it set for a delivery to an address that is 5 minutes from this location. I waited over an hour and it never came. I called the store at 9:36pm and got a machine stating that the store was closed but then proceeded to say their hours were 11am-10pm?! Worst place ever. Never got my food. Trash.

Jet's delivered the pizza to my neighbors, even though when placing my order via phone (their online access directed me to phone) that the delivery person needed to call first upon arrival and go to the back door of the home. The second call to the store to inquire where was the pizza? My neighbor text the delivery was here at her door and then never answered my text to send the delivery person to my door. So was the pizza gone or there? The manager listened and said " Ok ", and that she would call the driver and let me know the status. 20 minutes later I had to call the store and say I am not paying for the pizza. Manager with no people skills said, " Fine have a nice day." She then slammed the phone down. Called again to speak with the owner as if I owned this business, I would want to know that my manager and employees were not handling the business efficiently. Not given the owner's name, by the manager, because " I am not allowed to give out this information." The same arrogant manager, then assured me my card would be credited. Unfortunately, never once issued an apology during the three phone calls. What about the pizza dinner planned? No mention by management of getting another pie delivered! Really???? I then just had to point out to the manager, professionally, her lack of customer service and not solving the problem of a dinner order. She slammed down the phone again, just as I was about to finally say, "you have lost my business." Pizza okay. Horrible service.

Ordered a Large Pizza with cheese bread and was told 25-30 minutes. Arrived 25 minutes after ordering and they couldn't find the order? I was then refunded only to find the Pizza had been made? What a mess. No 'adults' on site. smh

Always late. Sometimes don't show up at all. Had an old card on file in their awful mobile app and when they tried to charge it, it obviously didn't go through. I'll accept responsibility for that but the problem is they don't tell you the card was declined. Not in the app and not by phone. Email says your order is in so you sit around for 90 minutes waiting for your pizza with hungry kids and then when you call asking where it is...then they tell you.

I ordered a pizza online Half Jet 10 Half pepperoni, bacon and mushroom. A medium antipasto salad with no grape tomatoes add sliced tomatoes and extra ranch dressing. Pizza was delivered as whole Jet 10 and no tomatoes at all in the salad but grape tomatoes in a side container and no extra ranch. I called the location back and spoke with the manager Dominque and told her how my order wasn't right, she placed me on hold for 5 minutes and came back and said she didn't see where I put that the pizza should have been half and half but she could have them deliver me back some sliced tomatoes. I asked could she just remake my order and she said it's nothing I can do about your pizza but you can get the tomatoes delivered to fix your salad the however you want it. At that point asked for a complete refund because working in customer service where the company I work for orders pizza from this location constantly I definitely know this is horrible customer service for loyal customers. Will not order from this location again and will let my employer know not a good location to order from.

It's good pizza, but I hesitate to call it great pizza. Or, even really good pizza. I found the taste to be a bit bland. And the Hawaiian pizza we had was over-stuffed with cheese, thereby making the overall taste more cheesy, with even less tomato sauce and spices. We also had an antipasto salad with our pizza, and that was decidedly average, and the Italian dressing that came with it was very thin, and again, a bit bland. The summing up here is that a pizza I was looking very much forward to as a result of the chatter I heard about Jets was underwhelming, and kind of a disappointment.

Pizza is fine. Service could be more friendly or helpful. Called to place an order for a "party tray" but bc I called it a "party pack" the gentleman taking my order interrupted me to tell me he doesn't have a "pack" and has never heard of anything being called a "pack" before. Instead of asking if I meant "tray" I had to explain I was looking for the menu item that comes with two pizzas. I acknowledge it was my mistake but the response was unhelpful and came across as very condescending.

It's Pizza. It's cheap. It's quick. It's delicious. It might have chunks of dangerous plastic in the cheese! WHAT?! Yes. My wife and I were enjoying pizza with our neighbors and unbelievably my wife got this odd look on her face and then choked a little and pulled out a huge chunk of plastic out of her mouth. The plastic was clear, about a 1/2" to 3/4" long and extremely sharp on both ends. If swallowed I fear an hospital's emergency visit would have been in our future. I called and reported the incident however the person on the other end didn't seem to care and just wanted to know if I wanted another pie. NOOOOO I do not. I asked the person on the phone to please have the owner contact me about the situation but "Matt" never did. The guy on the phone figured the plastic came from the scoop they use for the cheese. Maybe they are not using proper safety standards-who knows? But I do know cheap pizza is not worth going to the emergency room for. Stay away.

I love the pizza here but when I went in tonight not a single employee was wearing a mask or gloves. I don't appreciate people breathing all over my food during the pandemic. I will not be returning.

So sad that the customer service at this location is terrible. I have ordered for delivery from them for years and it was always outstanding, but recently when things were not delivered as and I asked to speak to the manager I was told that I did not ask for delivery but a pickup order. They have my number on file and always know that I request delivery. The young "manager" that I spoke with told me that my pizza was kept warm for pickup because the order I placed was not for delivery. I am really upset by this lack of customer service, and I hope that the Franchise owner is aware of these issues.

Crap pizza, and horrible service. Try ordering a slice -- 4 out of 5 times they'll tell you it will be ready in ten minutes. Which means it hasn't even been prepared yet.

Very good pizza, excellent salads, sandwiches and everyone is so nice...we love this place, especially the newer cauliflower pizza it's so delicious!!!

Pizza good as usual. However, call in order for pick in Sunday during game time. Called at 1:28. They told me 15 min. I was doubtful but thought ok I'll show up 20 minutes later. Stood there for 10 min waiting for my order. Pizza was sitting. Bread piping hot just out of oven. No apology. Just typical apathetic. No smile service. Only reason I continue to go there is I like Jets pizza and it's close to home.

I ordered two party trays for a birthday party at my house. Calling in was difficult: it rang and rang, had a really bad connection,etc. Something seems to be wrong with their phone system. While ordering they said I couldn't split one of the party trays as half pepperoni and half mushroom despite having done this countless times before. When I picked up the pizzas, after paying, I discovered that they gave me 2 cheese pizzas instead of the 2 pepperoni pizzas I ordered. I asked for a refund on the cheese pizzas and the manager said she'd only give me half off and refused to fully refund me for them! I had to call the credit card company and refuse the entire order to get my money back.

Good pizza. As far as the chains go I would rank this one as the best. This store is always busy.

Another error. Ordered BLT pizza and the cashier even checked the box. Arrived home to discover that I was given a ham and pineapple pizza. There are errors often from this location.

Jets is our favorite major brand to order in this house. Above average deep dish pizza. The customer service at this particular location isn't exceedingly awesome and the delivery times are fairly slow, but it is good pizza. When in a dinner pinch we will always call Jets first.

This was a complete disappointment. Never have trying jets pizza before I was actually excited to try out this brand. However this experience was a huge letdown. Lets start out with they got the order wrong. That right was the first strike. Now lets move onto the pizza. What can I say it was a disgusting mess. One of our pizzas all the toppings had slid of to one side and was a huge gloppy mess in the box. The other pizza were just as disgusting. I could see the grease standing on top of the pizza and every slice you tried to remove from the box left the toppings behind in a huge mess. We basically ended up eating crust and then scooping up the toppings and eating them separate. Within just a few hours I had the worst stomach ache and felt horrible. I do not recommend this food to anyone.

I placed an online order from my job and was giving a delivery time for more then an hour. While having a busy day i choose to deal with the extended wait time. When the time came fir the delivery person to be here they were a no show. So i called in store, It was terrible customer service by a female. I was told that i gave the wrong address in which i did not. I never received a call that my online order would not be delivered. There was no curtesy at all. So then i was told i would not have an additional 45 minute wait. I have ordered her several times before but i have NEVER felt with such rude customer service.

Consistently good and have not been let down by the quality. The couple poor reviews below seem odd especially the one with horrible grammar. You can't beat the flavor and Jets is hands down better than buddy's down the street or any other pizza place on Mack in my opinion.

The pizza that they make at this location is the same as you would get at all other Jets Pizza, delicious. The one thing I did not like is the way the employees treated me as a customer. They were rude and impatient when I was placing the order at the store.

Easy and cheap place to get consistently good pizza. Delivery usually right on time. Ordered a bunch of pizzas for the Super Bowl to be delivered at 7pm, it showed up exactly at 7pm! Would recommend for any day of the week and parties. Open late on weekends.

Never had anything bad from Jets and this location is great. The staff seem competent and friendly delivery, always right on time!

This pizza is very good, the store is pretty nice, and the workers were friendly. I just have to say that the pizza is pretty greasy.

Pizza is always good but it always takes too long for the order to be ready here. Ordered online at 6:05 and the email confirmation said it would be ready between 6:29-6:44. Got here at 6:49 and paid and they said 12 more minutes. Should not take an hour for 2 pizzas and Jets bread. It is New Years Day but it's not too busy as I have had ample time to watch the foot traffic waiting the last 15 minutes for my pizza.

Jets is simply the best take-out pizza on the East side. When we get visitors from out-of-town, they all rave about this pizza, especially the thick square. I can't figure out some of the other ratings for pizza in the Grosse Pointe area. Maybe they just haven't tried Jets.

Pizza is great just like other jets locations. I'm giving it two stars because even though the pizza is good the customer service is not. The employees are very short with you and practically act like they're doing you a favor by making you a pizza. But there are two locations near by, so I just avoid this location when ever possible. If you you must deal with them I suggest ordering on line.

We moved to the neighborhood a few months ago. My wife and I love Jets pizza at the other locations we have lived. For some reason, the pizza quality is not as good at this store as it has been at others. The crust has a diffeent texture (the best way I can describe it is "plasticky"). The toppings are ok. The service is not good The front counter personnel seem annoyed most of the time, are usually pretty rude and I have never heard them thank me when I have picked up my order. This past week, I used a coupon for a large pizza with 1 topping and asked if I could add another and was willing to pay for it. The person on the line said they would do that, but I would need to bring the coupon in. When I got to the store, the person behind the counter told me that I could only use the coupon for a large with 1 topping and I explained the person on the phone said it was ok. She rudely told me that hte person was new and didn't know and that they were not a corporate store. I paid and left. I think I will be looking elsewhere for pizza as it seems that good service is not an emphasis at this store.