Jewel Dunn’s River Beach Resort & Spa – All-Inclusive Adult Resort

Not one redeemable quality about this place. Rooms, service and food all terrible. Don’t waste your money.

Overpriced, small rooms looking over a dirty roof, food was terrible except for the jerk shack, beach was roped off no waves , small place to swim, small pool, staff was very nice. Asked for a cocktail at breakfast and was told by the staff it was too early. This is an all inclusive. The elevator was broken 1)3 of the time. Would never do a sandals again. Going to Jamaica I expected a Jamaican experience not a Walmart style American experience.

I REALLY wanted to like this place. Coming from The Bahamas where it's always nice to visit another Caribbean country and enjoy their culture – I was so excited! But our experience was far from that. The check-in process and first day wasn't the best and that kinda ruined the entire trip for us, I’ll tell you why. My boyfriend and I along with some friends got in from a very long ride from Kingston. We got there and the bellman promptly helped us with our bags, everyone at the FD seemed so nice and welcoming even giving us a welcome drink (which was amazing btw). Checked in and went to the room which was not an ocean view (what we booked) and when we asked about it, we were told "the hotel is full and only this room type was available". It faced the parking lot and the top of a roof with pipes, was dirty with obvious dirt marks. It sucked. I complained to FO again and that was when the entire service did a complete 180 turn. From then on it seemed like the FD team wasn't caring at all. Only a handful of staff really tried to make things right. The food wasn't the best - but it's an all-inclusive so eh. The cups and plates looked as if they were rinsed off and not properly washed. But the icing on the cake for us was our final night dinner at The Jade Samurai. It was a party of 5 and we had 2 guests running late. Our Reservation was at 7 pm. I told the chef this and his response was "I don't care we have to get started". Keep in mind it was only 6:50 and he was really pushing us to get started. The 2 guests arrived at 7 pm on the dot and the chef was sucking his teeth straight through and not really being friendly. It was a horrible experience to say the least + the food wasn’t even good! Long story short this was the nail in the coffin for me to never return to Jamaica lol. And if I do, I’ll be staying at Sandal’s NOT HERE.

My husband and I have had the pleasure of vacationing at the Jewel Dunn's River Beach Resort & Spa for several consecutive years. We had begun to think of the resort as our "home away from home." We were always pleased with the resort, even though there were occasional issues with maintenance, and our room and view always met our expectations. None of those accommodations mattered in comparison to the treatment we received from the amazing staff. We were so impressed with many staff members, including the people who prepared food, the servers, bartenders, and the amazing entertainment crew, as well as others. We were treated like royalty! They made the entire experience so much more fun and enjoyable, and gave us something to look forward to every day and night. Sadly, most of our "second family" that were employed there will no longer be at the resort, which is now under new ownership. Supposedly, they were "let go" by the new management, without any notice. Having been so impressed by the hospitality and concern for others, we have remained in contact with some of the former staff members, and I was heartbroken to learn that some of these amazing, hard-working, loving people have been unable to find further employment, and have been living in unimaginable situations due to their abrupt dismissal. And, to add insult to injury, COVID hit Jamaica, which has further increased their hardship and loss. Some have limited shelter, little food, and diminishing hope, that they will survive long if they can't attain employment very soon. If this is how people that we consider family are treated, then WE WILL NOT be returning to the resort. It doesn't matter how much money has been spent on a huge renovation, nothing can replace the excellent treatment that we received from these amazing former employees.

Yes, the drive from the airport is a long one, but once you get here you will see how great you are treated by staff, you will have great food, cold beer and rum drinks. Staff work hard and are friendly, service was awesome and I love that its a small resort and not packed with people. The main pool is busy but not loud, there is a quiet pool to sit back and read or listen to your own music. Rooms were nice and clean. Buffet had lots of variety and the jerk pizza was my fav item to order. Grounds are clean and the front of the resort is like a well kept jungle. We will be back for sure, its worth the long drive!!!

I really enjoyed my stay at this resort. The food was excellent and the staff were very pleasant. I liked that they had different varieties of food, as well as the additional restaurants on the resort. Every encounter, they acknowledged me and made me feel very welcome. It was even a more pleasant stay because I was engaged there. My fiance planned the most spectacular private dinner on a rented gazebo that the staff put together on such short notice.

Really nice resort in Jamaica. Great food and service plus unlimited booze. Love the selection and variety. Wonderful staffs. And beautiful rooms. The resort is not to big and not to small. Just perfect. Had a wonderful time here. And it's all adults. So no kids to worry about. Lots of good vibes and entertainment. I got no complaints. Well be hitting this place again in the future. Will miss this place dearly. A little getaway paradise from real life. Thanks again for all the wonderful memories you created for me.

Loving our honeymoon stay here in Jamaica. This is a great location and close to the best excursions on the island. Best pizza I've had in any resort hotel or restaurant, real brick oven. Beautiful views from our 5th floor balcony too. Much entertainment, so much fun and good food. Will never forget this place. I read some reviews about cleanliness and I would just like to add that while we were there they closed the pool and hot tubs daily for cleaning, scrubbed the entire patio tile area with bleach and each restaurant was closed every couple days for thorough cleaning. We saw them using food thermometers every single day and when a guest left an odor in the elevator we just mentioned it to a staff member and it was cleaned and fresh just minutes later. There was constant cleaning going on. With that many guests there's bound to be some mess overlooked but it wasn't overlooked for long. The place is not brand new, nor perfect but taking that into consideration it was very nice. We had wonderful romantic moments and the staff was so friendly and kind. We loved it there and hated to leave.