Jewel-Osco

Unless really desperate, this is a store to stay from. Prices could be considerably higher than other stores unless you have the time and patience to play their coupon games. For instance, I happened to pick up some cherries shown as $2.99/lb. But when I checked later, they actually charged me $5.99/lb because I didn’t clip some coupon online. That is just one example. So like I said, unless you have the time to waste playing their coupon games, you could really lose money. To add insult to injury, feel like many of their staff have some biased attitude if you are not white. Giving you dirty looks and extra scrutiny.

After running in and paying for a bite to eat from the deli department for lunch at work, the manager Kathleen Murphy chased me out to my car making accusations of theft and taking pictures of me and my car while threatening to call the police. I’m new to the area and can not believe the disturbing level of ignorance, self entitlement, and lack of respect towards customers that this woman has. Harassment from employees and wild allegations is not a good look for a company like Albertsons/Jewel/Osco. I recommend to stay away from this establishment in fox river grove. There is no doubt in my mind that the management does this to customers every day. Do yourself a favor and just don’t shop at this location.

I want to share a very positive experience from an employee that went above and beyond this past weekend: I was uncertain of what type of flower arrangements would be best for a celebration of life service for a loved one. The florist, Becky was extremely kind and sympathetic. Becky provided superior customer service from start to finish; she guided us through the process and asked questions we haven’t thought of. Extra flowers were needed so she contacted the supplier immediately. When picking up the order, we were in awe; the arrangements were extremely beautiful and thoughtfully crafted. Becky’s expertise and customer service made the process seamless for us and am extremely thankful for her assistance.

I don't know how to add a 2nd review so I'm deleting my previous review about a bad experience I had. Everyone has bad days but the lady I was referring to in the first review was rude on several visits. Since that review I've come to learn that Jewel has the most affordable eggs and milk of anywhere I've been shopping. Also I wanted to add that the last few times I've been the staff have been friendly and kind and even made me leave laughing with a smile on my face. Good job Jewel employees! Keep up the good work!

Always enjoy shopping at Jewel in FRG. The store layout is easy to navigate so you can get in and out quickly if only going for an item or two. Prices are reasonable and are often cheaper than the warehouse stores when going for Milk and some produce. If you live in FRG you cannot beat the convenience and support of the community. Oh, and while you are there be sure to get some fried chicken or chicken tenders from the deli area, always fantastic!

I'm disappointed to see that this Jewel-Osco in Fox River Grove, IL doesn't follow make or social distancing requirements. I watched multiple patrons enter the store without masks and management didn't address the issue even when I brought it up to the cashier. I will be reporting this store to the McHenry country department of health.

Watch the scammy advertising bought several items thinking I was getting the discounts and got charged full price for stuff I probably didn't need.

Always use this jewel for weekly/daily grocery shopping. Sales are good, staff is friendly and accommodating. Almost always the cleanest store in the area. Staff works to face and restore shelves on a routine basis. The managers are also amazing people.