JHANKAR HAVELI

Good haveli for stay and dine. Location is good. Roof top views are excellent. Room size is very good. Furnitures in the room need to be cleaned. Service needs improvement, staff need to be more prompt and attentive. Few staff like Vikram Singh are excellent in service, but few staff are very slow, ignorant, lazy and unwilling to provide service. Only stairs no lift in the property. Restaurant is good with heritage ambience. Pure veg hotel/restaurant. No alcohol served at hotel. Safe and secure for couple and family. Overall experience good.

Amazing place to have dinner. We had Ker sangri and Dal makhni with butter naan, which were amazing to taste. The wait was worth it. Chef is doing a great job. Service by Mr Raja sa was also very good and prompt. Music was too good. All in all a worthwhile visit. ❤️

Didn’t stay here on my visit to Jodhpur but managed to eat her on 3 consecutive evenings. Outstanding Indian food, (I tried 3 different curries), first class service and a group of singers as well. Best place we’ve been to India. NB. It is veggie and no alcohol Worth seeking out

We had an exceptional stay at the Stepwell Hotel. From our arrival to our departure, the staff went out of their way to make our stay comfortable and memorable. The rooftop restaurant was superb, and the menu options were varied for every taste. Our room was facing the stepwell, which we appreciated. We expected it to be noisier, but it was totally reasonable and quieted down by 9pm, with an occasional honk here and there. |The building is beautiful, with a rooftop view of the fort and surroundings. The rooms were tastefully decorated and the beds were very comfortable. |I can't emphasize enough the kindness and attention of the staff. Can't imagine staying anywhere else in Jodhpur.

The view from the 3rd floor is amazing, especially the fort view. However, there are several areas that need improvement. There is no elevator, and there’s also no intercom, so all communication has to be managed through mobile phones. The shower is very poor, and even the toiletries appeared half-used with no body wash provided. The electric kettles were burnt, and we had to request almost everything. A major drawback is the noise. Even after midnight, you can clearly hear people talking loudly, making it very difficult to sleep. Additionally, there is constant noise from the road construction work, vehicles, and even dogs which adds to the disturbance. Overall, while the view is great, the comfort and basic amenities need significant improvement.

Exemplary and very friendly welcome, top-notch service. The food is delicious, you can go there with your eyes closed, the decor is sumptuous! It's always a pleasure to come back and eat there every time I come to Jodhpur, next time I'll book a room! 😁😉 THANK YOU to the whole team!

Service was abysmal if I had to use one word. We entered at around 630, ordered starters and were informed that since most of them were tandoori items they will take half n hour minimum. Then again since we were a large group we kept on ordering keeping that in mind. But not only were they super slow but the starters were cold till they arrived our table. Again when we questioned the reasoning , we were informed that since the kitchen was on ground floor and we were placed on the roof and therefore the food got cold during the transit. At 8pm we started ordering the dinner including soup. All the orders took more than 1.5 hours to be brought after repeated reminders. Every time we were told that since we had placed an order for large number of people and that they were ‘busy’ with other guests therefore the service was slow (although we did not see many , and again how many is many is a question ?). Also keep in mind that there is no elevator , so maybe an issue with senior citizens. Plus do not pay through any app such as Zomato/Swiggy as they don’t accept them. And this was not informed in the beginning. The only positive thing was the view of the Mehrangarh Fort. So don’t go if you are running on a tight schedule. Also it’s an all vegetarian spread with no alcohol serving.

Location we have issue with parking. The service is pathetic they just drop the item on your table and go no proper serving, They won't bother in offering water cuttlery to start. Only foreign tourists and bigger groups were being treated well may be thinking of billing value rest are ignored, We also booked through dineout which they didn't accept it's fine we are okay it's issue with Swiggy we can sort. Overall food is okay there Manager had asked for food feedback but he was knowing service issue he just came to cover that. Overall service and response is judgemental and not so welcoming for all especially in service industry like hotel. They charge u service charge instead asking you