Jim's SteakOut

I’ve always liked Jim’s SteakOut, but this location was a huge miss. The music playing was offensive 🎧🚫 and immediately set an uncomfortable, hostile vibe. The employee working the front counter — the bald girl wearing a hat — was very snappy, rude, and outright nasty 😡. I politely asked how long two DoorDash orders might take ⏱️📦, and her response was so disrespectful that I literally had to say, I don’t need to be spoken to like that — we’re supposed to be giving each other respect 🛑🤝. No one should have to say that just for asking a basic question. This was hands down the worst experience I’ve ever had at a Jim’s SteakOut 👎. Someone with that kind of attitude should not be working the front counter 🚫💼. I didn’t eat here and will never return to this location 🚫🥩. Completely unacceptable experience.

Such a great spot and a must-try if you are not local and in the area, as we were. We were not adventurous enough to try the steak and chicken together, but loved them both sampled individually. Buffalo chicken was perfect - "real" chicken, unlike a lot of places these days and just spicy enough. The steak was also great - good bread, well seasoned meat. Wish we lived closer - so many other items I would love to try.

I asked for extra crispy & saucy chicken fingers. This is not extra crispy or extra saucy. They forgot my blue cheese, we had to go back up and ask for it. They gave me the wrong size blue cheese, I was supposed to get a bigger one. I’m a former Jim’s employee on Chippewa, I know this. There’s an older woman working there, she was RUDE as hell. It wasn’t busy either. But even if it was busy, keep it respectful. Dave would’ve fired us if we were rude with a customer. This woman needs to change. I understand mistakes happen with orders as well, but this was too many mistakes. I did still eat it, but the point was that it’s not how I ordered it, & the older lady was disrespectful.

The last two times I was at this location, my experience was not good. The second last time I was at this location, the turkey sub I ordered was very skimpy. It was not what you would expect from a $13 sub. There was very little turkey on it. It was what you would expect from a corner store or a gas station for $7 - $8. The last time I was at this location, I walked in the door at 1:36 a.m. One of the girls working asked me if I was picking up, to which I said no, and that I was placing an order. She told me they were closing up. I said "I thought you were open until 2:00 a.m." to which she replied, "We're closing up, and everything is put away. We can't make you anything." I would understand if I walked in at 1:55 a.m., but it was 1:36 a.m. That's 24 minutes before they're supposed to close. I drive Uber late nights and into the early morning, and I often order from various Jim's Steakout locations. This is the only one I've had a problem with. I would not recommend ordering from this location.

Ok so I don't usually write bad reviews, but this was unacceptable! I got home from being out of town at 3:00 a.m. and was starving. Besides McDonald's, Jim's was the only option. Back in the day when I used to drink alcohol, I'd get a 4:00 a.m. sub and it was alright. Anyways I ordered a Jim's Blue, basically just a half chicken finger sub with blue cheese and small fries. Ok, the sub was ICE COLD - so strange - bc the chicken fingers were crispy but the entire sandwich felt like it just came out of the freezer. Their fries are usually good - these tasted old and had maybe the slightest bit of warmth to them - old gross disgusting fries. How are you going to serve me a hot sub literally cold as ice cubes? There was also a handful of onions on this sub, an obscene amount of onions on the sub which i had to remove - gross, learn proportions. It was beyond terrible. Listen, I get this place is for drunk college kids and for ppl who go out when they need a bite after they're wasted. But even if I was annihilated, seeing doubles and unable to walk in a straight line - this sub would still have been trash and disappointing - this sub seriously was sub-par for Buffalo standards. I was so hungry and just wanted something decent to eat after being on road for hours. I will never return to this establishment.

Order the food and my family was with me, told them they need to use the restroom, employee replied, knock the door, then I did and told them it's locked. He said keys doesn't work. Now I wonder why this location has the lowest reviews. Corporate please take this action

The bread they served me was burnt. I get bread burns sometimes but I don’t understand why they just don’t do it again and replace it. I love Jims but this place is not great at all. Please check your food before you go.

Stopped by Jim’s Steakout on the way home. M Wanted to try the famous Chicken Finger Sub. I got it with Blue Cheese and everything on it (Tomato, Lettuce, Cheese, Oil, Vinegar). It was good but I didn’t go crazy over it. Service was fast and efficient. Overall good place but the Sub just wasn’t my preference.

I loved the staff. But unfortunately I didn't feel safe or have that great of a meal, at 8pm. I realize it's more the aera than the business - but multiple people came in to steal drinks and also try to take the tips off the counter. The food was also pretty... sad. Just a bummer for a chain that I have fond memories of.

Thank you Heidi for a late night order. You're incredibly wholesome with the at most respect to customers. 5 stars, much respect.

Haven't been to Jim's in a few years because I moved away . I looked at some recent reviews and wondered should I take a chance and revisit one of my favorite past eating establishments. I should have trusted the reviews . Wow has the food gone downhill ... way downhill . I threw it right in the garbage . Almost $30 for a large steak taco ( 4 tiny cubes of steak ), a beef and cheese burrito that was so watered down lacking any beef whatsoever , and a 8" steak hoagie that lacked flavor completely ... what the heck k happened to their steak sauce ??? I know they've changed the recipe through the years but what a complete disappointment. They literally lost me as a customer . I don't mind paying a higher cost for fast food but it better be good !!! I'm being very generous with the 1 star rating . If this is the new norm for them they'll be out if business soon . Goodbye Jim's Steak Out .

I grew up in the area and remember the old skool Scotties cheese steaks on Jefferson, they were legendary. Jim's sandwich is a damn good cheese steak. Whenever I go home to Buffalo I make it a priority to get 2 of them.

I don't order Jim's often, but when I do, it's because I'm feeling some type of way... a feeling that only a sub and some crispy fries could cure. This location is nearest to my apartment so I ordered from here for delivery recently. My order was simple: a six inch ham sub (roll double toasted, because that's the right way to do it) and a regular-sized order of fries. After ordering it took about 20-25 minutes for my food to get delivered to me which wasn't bad at all. My food came exactly as ordered, even the double-toasted roll, and they didn't go light on the toppings, which I appreciated. The fries were perfectly crisp too, which I wasn't expecting since it's usually pretty common to get soggy fries when you order takeout. Their menu is pretty extensive -- tacos, steak hoagies, chicken fingers. Whatever you're craving, they've got it, and it'll hit the spot. It's not too steeply priced either! When I order from Jim's, I'm not expecting a gourmet meal. Just a nice little dinner to cure my daylight saving's time blues. It works every time!

Buffalo Chicken sub was so good and the DoorDash delivery was super quick, but $17 for this is crazy.

The steak hoagies are amazing!! You can't find a better steak heavy sub anywhere else as far as I'm concerned! It is huge and very filling.

This place is truly sad, the atmosphere is sad and quite boring, the server was very rude and had zero patience. Food was pretty good.

On a business trip to Buffalo, Jim's Steakhouse was recommended to me. My bf and I ordered the Jefferson (steak and sausage, cheese, onions, Jim's secret sauce) and the poutine (Colby cheese and gravy). We also got a cookie- so soft and a sugar waffle - crispy, soft, and warm. It was all delicious!

Best damn food on elmwood. I came in late at night feining for some food I was walking home to my apartment and boom there it was. Jim's steak out neon lights outside, the smell coming through the door just drew me in. So there I was pondering what I was going to get as I turn to the counter I'm greeted by the manager Frank he didn't stress when I went to ask for a larger cup after I already paid didn't even charge. After I order I was able to sit text my friend and I was promptly alerted when my food was ready came home to extra fries in my bag and dug in 10/10 if I could give this 6 stars I would.

On a late nite and ur very hungry ! Sometimes they do have ur order rite and then they be have attitude so then u need to be extra nice so ur not get sloppy order or someone else order

steak was so unseasoned and very chewy really hate this place and they got my order wrong once

What is the purpose of this restaurant if it's not open till 4 AM like it used to be? There's no point in being open at all unless at least open until 2 AM. This is the one place that I look forward to when I come home to Buffalo and now you have to day drink!? It's brilliant food, but not sober.

Very very slow this place is in shambles! I ordered a sub and they said it would be an hour very poor but very very good food if I was to get a sub it's very good that's for the 3 stars

Hello. Thank you for taking the time to read this. Tonight, I walked in (mask on), and waited a minute for the guy in front of me to finish paying for his order. There was a tall darker skinned male working at the counter. He had twists for a hairstyle. Well, he asked if he could help me, my response was yes, and I proceeded to make my order. (12inch ham sub, on white) and he cut me off to ask me my name. So I said, Marcus and his response was whats your order. So again, I proceeded with 12 inch ham....he cut me off again. Then he said, are you picking up or you placing an order. I chuckled. I answered that I was ordering now, and I had to start all over again, as Now its becoming frustrating. In the 2 orders, I asked that the breads be triple toasted. He explained, that they may turn out burned, and I said (softly), yes I know, but anytime for the past 3 weeks, I've asked for double toasted and the bread still be soft and I don't find out until after I'm already home. Which is why this time, I came in to be sure. He made some sort of face and went to place the breads in the toaster. So, at this point I'm thinking, maybe the toaster is finally fixed, because for at least 3 weeks it wasn't (per the employees) when I called to complain. Therefore, I asked him (kindly), if he could show me the breads after the 2nd toasting. His response, in an undertone, and undermining way, was "I got it/I got you" as if he was tired and didn't want to do it. So, before he put the toast in the 3rd time, I simply asked if he could turn the bread over, because I didn't want the outside of the bread to be soft. Hence, the reason I came in in the first place. Oh boy, well he began stating how it could be burned, and I said, its on me if it does, and as a paying customer, I know how I want my bread. A young lady he was working alongside of, tried to interject to explain about the toaster, but I already knew about the toaster. She was kind. And it was a clear understanding. His body language was again, as if he didn't want to service me, and AS HE WAS SHOWING ME THE BREAD, said, "is this toasted to your liking sir"? It was stated in a very cynical way. And to help him, I said "yes, but young man, watch your tone, because you never know who you're serving." I repeated as he mumbled. You see, I had an orange hoodie on, a blue cowboys had, blue jeans and a black jacket. Perhaps, he thought I was a nobody. But I still was a paying customer, regardless. As the same young lady, gave him a simple instruction, he went to make the sandwich, and at this point I almost cancelled. But I said No, he has to understand the importance of customer service. So I watched him make my sandwich closely. What he didn't know about me, was that I'm a Bishop in the church, a pastor of my own congregation, a published author, and a radio show host on two separate networks. WJJL 1440 AM and Totally Gospel Network. And I have a nice following on social media. In the end, I hope this young man learns that his actions affect the bottom line. I don't want to see him terminated. I want to see the change in him the next time I come in. I want him to grow and become the most improved employee or employee of the month. I want him to grow and become a team leader who understands customer service and customer satisfaction. Thank you. And by the way, I hate I had to give you 2 stars, but having a bad toaster for over 3 weeks, eating a soft sub at least 3x, and dealing with tonight's attitude, at this moment, I don't see 3, 4, or 5. I pray someone from management reads this, and get back to me.

They really need to hire constant workers, there food has really fell off due to the careless workers, hire more professional people, the steak hogue ain't the same as it was.

If it's 3am, and your hungry, you can't go wrong with Jim's! There is a wide variety of options, the food isn't bad at all, and when you leave a tip everyone says "Thank you" (Which gave me more of a happy feeling than the Chick-fil-A "My Pleasure"). The food comes out fast, the people watching is second to none, and seriously... where else are you going to go get a chicken and waffle sandwich that late at night/early in the morning? It's like dinner and a show with all of the people coming through there! I even have a friend (from out of town) who makes Jim's her first stop when she gets to town! You can't go wrong with Jim's!

Food wasn't bad, but the size of the chicken tenders is a joke. I get putting small ones in a sub, but if someone ordered just tenders as a meal then they should be this small.

I spent a large amount of years in my twenties going to Jim's Steak-out. This very one in fact. Countless times it was the last stop of the night. Their turkey hoagie and I were old and dear friends. So, I've been out of the area for about 12 years and I still comeback to visit. Which is what I did this last weekend. And being older it wasn't a 3 or 4 o'clock night for me. I visited Jim's at 1:30. What happened to my Jim's steak out ? This place was filthy , garbage overflowing, condiments trashed. Solo patrons that are neither eating or waiting on orders , but just seating there watching the customers. The employees couldn't be less interested in working, no standards being set or enforced. 5 employees working at 1:30 in the morning, it's not closing time and not 1 can empty the garbage or clean the eating area. My chicken finger sub was disgusting, hot sauce was everywhere, the entire thing was falling apart. I can't believe the lack of standards and unprofessionalism exhibited. The only thing more disappointing was the the food.

Have always loved Jim's. Ordered a chicken finger sub and I wound up getting salmonella from it. I won't be going back ever again. This location has really taken a dive unfortunately.

I had this via delivery, the food arrived hot, the onion rings were crispy, the Mac and cheese bites were really good and the cheese steak was very good. Warning, do not order the 12 inch anything unless you want to share, there is alot of sammich there. I went and low balled it at an 8 inch and still only ate half. Will I order from there again? Most definitely!

Made an order on the phone cashier was really rude got to the store cashier was extremely rude got my food was not cooked properly

Jim's Steakout is the ultimate post party/club grub spot. To enjoy it, you have to get it when it's late night and the freaks come out. If you are from Buffalo, I can see why you would give Jim's a low rating. You have to appreciate the free entertainment you see when the liquid courage starts to kick in. This is upscale fast food at its best and it does not usually disappoint in that aspect. The stingers are really good and so are the chicken finger subs. Give it a try.

Idk why i keep giving this location chance after chance. but after this last experience, never again. everything was just wrong, as if they didn't even listen to me while i was ordering. got all the way home, and had to go all the way back to the location for them to remake my order and be rude about it. i'm too frustrated to even finish this review. i recommend to just go down elmwood a little further and go to the allen location.

Don't even bother ordering ahead. The management is horrible, disrespectful, and screws up your order. Not worth the time. Order from anywhere else for late night food. I'm updating this from my experience on the Elmwood location who said talk to the "puerto rican manager, that's not racist". In my opinion, the conscience of ordering well In Advance is to have the order ready and on-time without complaints from the workers who took the order. Also, there is a pick-up window for online/pre-order customers. However, the staff completely ignored myself, to count their tips while I asked if my order was ready and only then was I directed to enter into line with everyone else. Completely unacceptable behavior by any person no matter of the hour of night.

I placed an order for four items, with two small instructions. This was through a delivery service. One item never arrived, cheating me of the payment I had already made online. One item was made using ingredients I could be hospitalized for eating and that I made clear in the order instructions not to use, and I requested they add another topping and they ignored that, charging me for all of it, anyway. The bag was delivered torn and literally dripping grease. If this restaurant were an emergency room, its customers would all be dead. By the way, SkiptheDishes.com is useless for resolution. They can't handle basic complaints and don't appear to care.

Came into your shop at 9:07PM on a Sunday evening and the man taking orders was absolutely awful. He was cold and unfriendly. There were no customers in the store. It wasn't busy- there was no reason to be so harsh. I am an out of town visitor, visiting family and was super excited to give you guys a try. However, I will not be back in the future.

This location is conveniently located on Elmwood across from ETS. My top Jim's dish to order is the steak deluxe fries. My God!! But unfortunately every location seems to make them slightly different. Fortunately for this location, they actually have the order right!! Golden fresh fries, with red and green pepper, onion, mushroom, banana peppers, and drizzled with Jim's famous sauce. Oh, its so DELUXE!! This location is cool because it has the bar-style dining on an island type of table top. Really cool. Can't wait to return for my fries.

This is the only Jim steakout I've ever been to where the food is presentable. I am satisfied every time I come to this location

Jim's is well known as a destination for late-night, post-bar greasy goodness. They definitely hit the nail on the head for that critical function! But Jim's also has some healthier options on their extensive menu, including salads, veggie subs, and even tacos. Definitely a great alternative to the fast food drive-through chains when you need to grab and go. You can even call ahead to make pickup even quicker.

Restaurants should not accept online orders until they figure out how it works. I ordered online at 10pm Friday night. An hour later, I called (three times, before someone answered) only to be told that they "forgot" to enter my order in the system, whatever that means. But, they tell me, my sandwich is on its way. Thirty minutes later, I call again. Sorry, they say...delivery guy just left. Fifteen minutes later, I call again and they actually picked up the phone then immediately hung it up without saying anything. After that, they refused to answer the phone at all. Altogether, 1 hr 45 mins of my time wasted, sitting hungry and angry. Never received my order. Nice way to run a business, guys!

Maybe it was the bad choice I made but not at all impressed. Neither were the other 3 friends. We stumbled in late night and quite sober in search of wings and quick finger foods. The so-called boneless wings were like chicken McNuggets or something doused with wing sauce. The wing sauce was too salty and too vinegary. I'll admit we finished an order of 20 amongst the 4 but mostly due to the size of the chicken chunks (not wings). The mozzarella sticks were OK. Service was not friendly (no demerits for this from me--you don't have to ooze insincere niceness, just do your job because I'm not here to make friends either) and waited too long to order though the workers seemed to be busy cooking. Once we ordered the food came out pretty fast however. I'll go to a bar next time if I need wings at 2 AM.

Hello, Tonight drove to Jim's for dinner because I saw that they were closing at 12pm and taking their last orders at 11:30pm. I got there before 11:30 and called the restaurant to place my order but they would not pick up the phone. I knocked on the door and asked the employee to take my order and he went to check with the kitchen to see if they could take my order but they refused (it was before 11:30). He came to ask me "Why didn't you call on the way here?" but I did and they didn't pick up... Clearly they started closing the kitchen early and did not want to work. Please do not say you will take orders up until 11:30 if that is not the truth. Then I proceeded to get hollered at by an employee on my way back to my car "I LIKE YOUR HAIR!!". I'm obviously annoyed with the cover "rules" as is, but when a place has a sign on the door to say they would take orders up until 11:30 I would hope they would at least stand by that.

Service was incredibly slow and the staff was rude. Order was placed at 2:07am have not recieved my order and it is now 2:42am.

You know I guess I should only be mad at myself I have to stop being lazy and start reminding myself to set a timer to take out dinner or use my crockpot more often cause lately I feel like I am wasting my money on bad food , between work and after school activities for the kids life just gets busy. The one thing I notice is it aeemspeople just don't put love into cookin anymore.... so we grabbed a couple of "stingers" from this location last nite and awful is an under statement it was the easiest order 2 stingers both with double cheese-oil-Mayo that's it easy peasy!!! These were the driest-most unflavored-cheapest- things I have ever saw and no extra cheese even though the charged us for it . So wit it being so close to the holidays I figure I can spend my money on gifts for the kiddies , plus I cook better then the average one of the places anyway!!! After my post I was contacted by management and sent a giftcard that was the amount of my original order it was appreciated when I write reviews I don't do it to get any returns on anything. I just tell the truth about my experience GOOD or BAD!

Photos speak louder than words can explain. The manager was complaining about someone writing a review the previous day. Luckily I got deep fried food. This place should be closed down!

Mostly known for a late night chow down place, it really has what you crave anytime of the day. Most people come for the steak and cheese or the chicken finger or the popular stinger; it's all well and good....but I only really come for the very underrated and under appreciated by some Chicken in the Grass sub. Pure heaven in a sub roll! Juicy chopped chicken steak (chicken steak?....hmm what is that, idk it's good), fresh spinach, cheese, and an awesome peppery chicken gravy. It might be a little messy to eat, but that just means it's super good! Why are you still reading this..? Why am I still writing this...? Get over there now and grab this sub....and a few extra napkins.

The ultimate "drunk food" Best steak hoagies in buffalo. Just only eat half if you're sober, otherwise u won't be able to accomplish much after bc you'll be put into a food coma. Their secret sauce really makes it. Definitely a place u need to take out of take out-of-towners after a night drinking on Elmwood or Allen. Fries are delicious too

Usually a trip here is a good venture. Not tonight (3-11-16 @ 6:55pm) Ordered 5 piece chicken finger and fry dinner. Chicken fingers are so small they actually fit the size of my finger (I have average hands...lol), and the rushed raw fries were not tasty. Hoping this is a bump in the road. Oh well...wasted $13 tonight.

If you don't love Jim's, you must 1) not be from Buffalo 2) not love delicious greasy food. Honestly, I lived around the corner from this place growing up, and every time I go back home, it is one of the places I have to eat. Warning- may have put 20 lbs on me. You don't go here for the atmosphere. The place is open til 5am, and filled with a variety of high school kids, drunk college kids, degenerates, businessmen, and randos. You go for the food. Their Chicken Finger Sub, or their Jim's Hot Bleu (Spicy with Blue Cheese) are well known staples among Buffalonians. If you want a steak sub, try the Diavlo with fried hot peppers. Is it too expensive for what it is (especially for Buffalo)? Definitely. But is it delicious, filling, and something that is uniquely Buffalo, heavy food with lots of flavor. Of all the places in Buffalo to go, this is by far the one I have frequented the most. I don't know how the staff deal with all the drunks, and scream "Thank You" with every tip, but I appreciate it! Drunk or sober, I'm going to Jim's for lunch.

Jim's is a pillar of the late night, less-than-sober, scene when it comes to deliciousness. You may hate yourself tomorrow, but I bet it probably has more to do with the bars you visited before Jim's and the cocktails you consumed. I visited Jim's as a college student, I visited Jim's on the night of my Bachelor party (Shhh!!!!), and I still visit Jim's when I have to go in to work an overnight shift and I want to take a sandwich. They wear T-shirt's that say "I see drunk people". They all yell thank you when you drop a decent tip and the cashier shout's "SAY THANK YOU!" It's not the Ritz. It's still amazingly good! They do have to herd a decent amount of intoxicated folks, but that's either you or it's not your problem. I love that when I wake up at 3 am and stop by Jim's on the way to work I can say "Hey I'm on my way to work..." and they reply with "He's going to work! Make his sandwich so he can get going!" and they mean it. Their clientelle may be a bit foggy, but Jim's staff is always on their game.

Frankly, I just don't get it. I like this place because it is always open and it is cheap. But the food isn't very good. The tacos and wraps are ok, but subs are gross. My brother had the steak sub because it seemed to be the specialty (based on name, no?) and it wasn't very good though and looked even worse. The folks working here are not friendly (not mean, just not friendly) and the woman at the register was impossible to understand. Still, I am tempted to go back to try "taco in a bag."

The back of the workers' t-shirts read, "I see drunk people." Clearly they are not subtle in advertising to their clientel. And sure enough that pretty much describes what you'll find at Jim's Steakout. I've noticed a definitive difference between my experience at this restaurant after having had several beers. Jim's Steakout is like that really "beautiful" girl you made out with last night when you had too much to drink. I give that beautiful girl five stars but when I rendezvoused her in the daytime, it went about three stars. Overall, I give her a four and plan on meeting up with her in the future. Do yourself a favor and down a growler from The Village Beer Merchant down the street and then come in here for a nice cheesteak. She won't do you wrong and she'll leave you smiling as you fall asleep. :)

This is the worst Jim's on the planet. The Elmwood Avenue one. My order is always wrong and the service is horrendous and slow. This place is a joke.

They give a fuck! Love it!!!! So good and the employees are very approachable and friendly. The best Jim's Steak Out by far in the area.

Horrible rude person with rude customer service. Charged me for two soft drinks and gave me one. Yelled at us for waiting for our food made us leave the store. Kicked me and my African American friend off of the patio and let a white man sit and eat. She got mad that I payed for my food and started yelling at her coworkers to get more change and complained about making change. Horrible experience!

Yum yum yum!!!! It was awesome and I loved that they offered 3 sizes because the small was perfect for me. I was in the mood for cheesesteak and that has now been satisfied!

This is my favorite late night food stop. The Stinger is my sandwich of choice! Their fries are delicious too! The staff are really great. Especially when you see how many late night drunk people they have to deal with.

Food is good, if you want it within the hour though you need to go there and wait in line so they see your face.