Jiwa Jawa Bromo

For its room rate, I think, everything is pretty standard. If I were to give some inputs, I would say, the breakfast need some major improvements. They are doing great in terms of keeping the ambience of the hotel very lush green and somewhat "woody" , it is quite " luxurious " in a natural way, but the breakfast is rather horrible in my opinion. The only good points from the breakfast are the drinks, they give wedang jahe (hot ginger), some wedang2an, fairly fresh and sweet fruits, some jamu2an (herbal drinks), but other food choices are " meh " With 2mill idr ++ per night (I paid 3 mill idr for family suite) , you could get a far better breakfast options in another hotel. Service wise is good, standard (again, for its rate)

Good hotel. Well laid out and well manicured gardens. Nice check in area, decent library of books (lots of ones on photography). And an impressive display of photographs in the lobby. ||The room we had was ok sized, at a lower level, needing stairs to navigate. ||To our surprise, we also got afternoon tea coupons. There are at least three food outlets (restaurant, cafe, something else), and they didn’t quite tell us where the tea nor breakfast was, resulting in a bit of wandering around. ||We had both lunch and dinner at the hotel (lunch at the restaurant, dinner at the cafe); rather basic, but sufficient choices for a nights stay. Breakfast was basic too, no egg station that we could see, cereal but no cornflakes; but lots of juices, and local food. ||Great place for the early morning visit to Mt Bromo. ||This would be a lot better if they provided more info on hotel facilities, food outlets, timings, etc upon check-in.

Unfortunately, my stay at this Bromo hotel was affected by serious housekeeping and maintenance issues. It appears that rooms are not properly inspected after housekeeping. When I arrived, the drain was clogged with hair and debris, and when I turned on the faucet, the bathroom partially flooded. I tried calling the reception several times but no one answered, so I had to walk to the reception building myself to report the issue. Eventually, the engineering team came to fix the drain. There was also persistent knocking noise starting around 7:30 PM until midnight, which made it very difficult to sleep. Housekeeping consistency was another major problem: Toilet paper was not replenished, and I completely ran out for about six hours. I called reception but no one picked up, so I had to walk there again around 5:30–6:00 AM just to request toilet paper. Housekeeping removed towels and bath mats without replacing them, requiring additional requests. The replacement bath mat provided was ripped along the edges and clearly worn out. Not something I expect from an expensive four star hotel. These issues suggest a lack of basic housekeeping checks, supply control, and responsiveness, which significantly impacted comfort and rest. This hotel could improve greatly with: proper room inspection after cleaning, reliable front desk response, and consistent replenishment of bathroom essentials. I do have to add that the restaurant serves great foods. However, same here, staff gives us dirty cups.

We really enjoyed our stay at this resort. Rooms were super clean and the structure is well maintained.

It doesn’t live up to its four star claims. The room isn’t bad but not luxury either, definitely not worth the rate charged. Only two plug points provided, and even then those are not easily accessible. Some areas of the hotel even looked abandoned. The only plus point is the location it is close to mount bromo so the drive up in the morning would only take half hour. Despite the location I would not recommend the resort at all.

Gorgeous plants and estate perfect for soothing stay and near Bromo. Unfortunately for wedding function hall across the road live music blasted with booming base til late night for days. (Horeg?) Our stay destroyed.

Memorable welcome for our honeymoon with a personalised message, set up and cake! Beautiful resort in a strategic location to visit Bromo early in the morning to see the sunrise. We loved the restaurant both for dinner and breakfast!

We were able to get two rooms at short notice and were very grateful for that. This is a beautiful peace of property. Peaceful and the restaurant is convenient. Members of staff are quite conversant in English and are polite, patient and professional. Hope to stay here again some day.