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A few days ago, my friends and I stayed in one of the private rooms. It started when we were interested in buying beer, and one of the staff members (there may have been a language barrier) didn’t tell us about the discount available for guests staying at Jo&Joe — something that should definitely be communicated to the bar staff in the evening hours.
I’d also like to mention that while it’s clear this is a hostel for travelers/young people, that’s no excuse for neglecting cleanliness. When we entered the room, it was full of hair, and the filth under the mattresses was definitely not up to the standard of the place. When you enter the hostel, it looks clean — but the rooms are a different story.
I personally lifted up the mattress and started cleaning with a wet wipe, which doesn’t make any sense. On Friday, after a short time away from the room, a cleaner came in — but didn’t actually clean anything. The hairs I had cleaned myself from the floor (under the stairs) were there again, full of hair (and I can guarantee they weren’t mine or my friends').
Most of the reviews here mention cleanliness — and for good reason. It’s something that really needs attention.
On a positive note: the staff was amazing! Very helpful, and for every request/question, they were quick to help or offer advice. A great team — I’d give them a 10