Oisin F.
Google
I will admit, when I first met Joe upon arrival I was a little bit apprehensive as he was very tall, muscular, and intimidating. Besides, I was a little bit late to arrive. But it turns out looks aren't always what they seem, as Joe was the loveliest owner I have ever met. He personally showed me around the hostel, and wow was I impressed. He helped me settle in, and even assisted me with unpacking my bags and tidying away other people's belongings that unfortunately were strewn all over the floor (some people have no hostel sense!). I decided to hit the town, and asked Joe where the best spot was to meet new people and make friends in Vienna, and he recommended me Travellers Shack, which wasn't too far away. I had a great night off the back of a great recommendation and that's an aspect of service I really appreciate when travelling the continent. You don't see that every day!
But the great service doesn't end there, as when I arrived back from the club (maybe I had one too many cocktails), and I wanted to talk to everyone!, luckily the other Joe who I hadn't met yet was sitting at the bar and he was more than happy to talk to me! In fact, he even went so far as to turn on the buildings heating as I said it was too cold and he brought a blanket and warm milk into my dormitory. Upon waking up, he greeted me with a smile alongside the other Joe and wished me a good morning and helped me carry my bags down the lift after I checked out. I wasn't sure which button to press and they guided my finger towards the E button. (these buttons in Austria never make sense!).
All in all I couldn't recommend this hostel more to anyone and a special kudos to the owners who made my stay truly special.