January J.
Yelp
This is the second time we have visited. The ambiance was lovely, I would highly recommend visiting during their slow season since we were one of a few tables and received impeccable service from the two gentlemen working. Levi was fantastic, he was patient, knowledgeable, and made sure we were well taken care of. We were a group of four and two of the four are light drinkers so we were unable to truly delve into their incredible Pinot Noir offerings, but the one bottle we had, the Joel Palmer Cuvée, was pleasant and, reasonably priced at $65/bottle. We partook in the Omakase, 10-course, offering, which was quite good. The courses were thoughtful and, while not wildly creative, dessert being an exception, tasty. The history behind some of the dishes added to the experience and were a bonus to delicious food. The dessert was whimsical and a great way to end the meal.
I have two less than positive thoughts, one, we didn't receive 10 courses, we received 9, which included the amuse-bouchée and the entremet, a counting of which is slightly unusual in a coursed dinner, in my experience, and we have visited a broad selection of fine dining establishments, so a comparison can reasonably be done. This is not to say we left hungry nor that the courses served weren't plenty of food, but to say 10-courses and get 9, or really 7, is a slight put off. The second thought is that about 2/3rds into the meal the wait staff switched from the gentlemen, understandably since we arrived at 4:30 just as they opened and Levi, the floor manager I believe, assisted us until a female staff member took over. She was less engaging and at one point a question was asked and she just walked off. To be fair, our table did include individuals that asked a number of questions and she could have been busy and if we hadn't began the night with unparalleled service we may not have noticed the significant difference in the level of service she provided versus the service received at the start of the meal but to just ignore us was off putting as well.
I will finish off by saying that while there were a couple of things that left this evening a little short of perfect, the Joel Palmer House is worth a visit, my only tip would be to select the 5-course menu instead of the Omakase and take that extra $50/pp you have saved and put it towards more wine, same level of service, some of the same food options and you will get all the courses you came for...though the dessert presentation may be worth losing out on some courses, it's a toss up. Not sure if we will come by a third time, but if you haven't been and are considering it, it's definitely worth a visit.