John Lewis & Partners

Beautiful, Even just to walk around, the store is so nice and clean, so many brands to browse and a large amount of inventory, definitely worth coming here, the atmosphere is nice and clean too, not stuffy, very airy.

I had arranged with a senior member of staff to call in today as I was still having problems with the Dualit Kettle I bought for £89. She met me and clearly stated that they had done everything to assist ! This was the fourth time I had trailed there and at the age of 80 it isn’t easy. During our conversation a Male Partner arrived. I do wish I had met him previously as he was very pleasant and understanding. On top of this he had a much needed sense of Humour. An ideal candidate for Store Managing Partner. His name was Michael and I cannot thank him enough. I left much happier than I had done on three previous occasions. Take a Bow Michael.

A Disappointing Decline in Service and Quality I never imagined I would be writing this review, but unfortunately, I feel completely let down by John Lewis, a company that seems to have lost its commitment to service and quality. We recently purchased a Frame TV after visiting the store twice. On both occasions, we received the same information, which made us confident in our decision to purchase. However, what followed has been extremely disappointing. We were promised free installation and setup of the TV, but despite repeated requests, this still has not been fulfilled—20 days after our purchase. Additionally, we were assured on two separate occasions that we would receive £260 worth of credit to use on apps, including the Frame picture service. To our dismay, this turned out to be false. The only "credit" included were free trials to services that require additional subscriptions—services that are already widely available to the public. We gave John Lewis a chance to address these issues, but instead of apologizing or offering a resolution, their response was dismissive. They failed to address our main complaints and provided even more incorrect information, further exacerbating the situation. With so many other retailers offering better customer service and transparency, I will no longer be choosing John Lewis for future purchases. They no longer provide the level of service that once set them apart from their competition.

Came to buy a travel system that we’d seen, however John Lewis didn’t stock the exact bundle we wanted online, however they did sell the individual items. We dealt with Ayah and Rachel in the baby department and they were both fantastic, really good customer service. Managed to get the full system we wanted with the extra discount we’d get for the Buying for Baby appointment (although this appointment wasn’t booked until Jan 6th as this was the earliest appointment they had). They have a lovely seating area with fresh cool water which was just what I needed after walking round town 7 months pregnant 😂 I was too tired to look at anything else but there’s a lot more we’d like to get from John Lewis, so we were advised we can come back and still have the discount honoured as we’d already spent enough to get it. Really recommend and fabulous service

The real thing is made in China, although in the website it said "made in Indonesia". Product code: 85522502 Kenwood Abbey Lux 2 Slice Toaster, White £28.99 In the photo Abbey Lux White 2 Slot Toaster TCP05.A0WH

We visited the Leeds store today and we could not have had better customer service from Shivi. He was very knowledgeable about the products he was selling, really helpful, smiled all the time and made sure we got what we came for. Thanks Shivi. Great customer service.

Went to Leeds John Lewis to exchange jo Malone fragrance my mum bought me for Christmas, from Bristol branch, which I didn't like. The assistant at the Leeds store examined the product quite suspiciously and then declared the packaging was wrong and that 'Jo Malone don't do this' and the fragrance has been sprayed (it hadn't been sprayed by myself or my mum, it was gift wrapped in front of my mum at the Bristol store and I had checked the fragrance on an accompanying product, not the perfume spray). I did point out the it was John Lewis that sold it, not Jo Malone, as per the receipt, but the assistant said it had been sprayed and there was nothing she could do. If the product had been sprayed then this would be the fault if John Lewis (Bristol) and would need replacing anyway as it was sold used. I really felt like I was under suspicion for trying to exchange a dodgy product (despite the receipt) and that something bought at John Lewis Bristol was nothing to do with John Lewis Leeds, despite being the same company. John Lewis used to be my go to store for good service levels, knowledgeable staff and quality products, but this experience has made me want to never shop with them again.

Went to the Place to Eat before Christmas, I had a free coffee and cake in my app, it wouldn’t scan and the lady who served me seemed unsure what to do so called the manager who came over, said it couldn’t be used and humiliated me in front of everyone, she put the cake back and I presume threw the coffee away! Not the customer service I have ever experienced. Never been back since.

John Lewis & Partners is located in Victoria Gate, it is my favourite department store in Leeds city centre, the store is a good size, it is fairly modern so the store looks good. The store is over five floors, the selection is pretty good overall, they did have a nice selection of men's bags and televisions in particular. The technology section was just OK, other John Lewis stores do it better, I wish they had a nicer selection of more high-end laptops in terms of specifications, a mix of laptops to suit all budgets and needs would be one of the first ways I'd improve the selection in-store. They had toilets over multiple floors, which is pretty convenient, the one downside to this is the cleanliness of the toilets, which were obviously dirty, perhaps they hadn't got round to cleaning the toilets on one floor yet? One of the things I hate most about John Lewis, which applies to most of their stores in the absence of a food hall, given the fact they also own a large supermarket chain (Waitrose), I don't see why a small selection of groceries or even food brands, which one would find in rival department stores such as Harvey Nichols and/or Selfridges isn't included here. Some other branches include a Joe and the Juice bar (or similar), which is absent here but would be a great improvement for the future. 4* - Very good John Lewis store, but many other John Lewis stores do it better.