John Lewis & Partners

Purchased from John Lewis and waited a week for delivery. When their delivery crew arrived on Monday they were full of attitude and simply didn't want to deliver the item because it was heavy and he had a sore wrist. They claimed there was insufficient room to manoeuvre and refused to deliver and install the wash tower. We had to follow-up with their shipping dept who refused to listen to anything we had to say, despite providing the dimensions of our access and hallway which was almost twice the width of the product being delivered. Long and short of it, we had to cancel the order with John Lewis because they flat out refused delivery. Ordered the item from another well known company yesterday which was delivered and installed today (Wednesday) with no issue and no fuss. Drivers today couldn't believe our delivery was refused by John Lewis. Will NEVER order from them again. I hope this serves as a warning to others. Hopefully they have enough ethics to post my review with video and photos. Hopefully they take action with their shipping dept, be it, in-house or contractors. Clearly delivery should never have been refused.

Unbelievable how Unbelievable unkept the cafe on the 4th floor. pretty much every table was full of cups and dining waste. The staff walked around and went back empty handed on 4 occasions while was there. people complaining about delays in food. There was no sign of management no sign of pride, zero engagement. Don't get me wrong I love shopping in John Lewis, I love to treat my wife and daughter. The reason we didn't eat was if the outside service was like a bomb had hit it I couldn't imagine what the food prep area was like. get a grip... I wouldn't have given any star but it was the lowest option available!!!

I had such a great experience with Will at Sage in John Lewis Leeds. His knowledge of the products was excellent! He explained everything so clearly and helped me understand which product would be the best fit for my needs. He was patient, professional, and genuinely enthusiastic, which made the whole experience really enjoyable. It’s rare to get that level of care and expertise on the shop floor. Will is a real credit to the Sage team.

love it here! so many different things from food to beauty to snacks and clothes! theres also pop ups sometimes and so much things you can buy its always nice but can get super busy. its very fancy and have good quality items to buy. its also has trending brands like the ordinary, Charlotte tilbury, quai sol de Janeiro etc. it also has a pret which is my favorite restaurant and the car park is cool too the the outside architecture is beautiful overall great place to nosy!

We had an outstanding experience with Olivia at John Lewis Leeds in the nursey/baby section. A few weeks ago, we popped in for a quick look at the travel systems. While we were trying to figure out the different configurations, Olivia noticed we were a bit stuck and kindly stepped in to help. Once we had the seat clicked in correctly, she let us know without any pressure that we could book a private appointment online for a full demo and to explore other items we might be interested in. She also mentioned that booking an appointment would give us 10% off everything in the range. It was a really refreshing approach, helpful, informative, and completely pressure-free. Fast forward a couple of weeks, we booked an appointment and were delighted to see that Olivia was our advisor again. She was absolutely fantastic from start to finish. At no point did we feel like we were being sold to. Olivia was incredibly knowledgeable, answered all of our questions with care, and genuinely seemed invested in helping us make the right choices. It's clear Olivia is passionate about her role, and it's thanks to her that we’ve decided to purchase our baby items through John Lewis. Thank you, Olivia, for such a wonderful experience, we really appreciate it.

I went into John Lewis today hoping to purchase a gift for my mate and her baby. I’ve got a kid’s toy and 3 glass cups. I asked the cashier to wrap it up as it’s a gift and it’s fragile. The staffed wrapped it so poorly - the bubbles of the bubble wrap was on the outside instead of the inside to protect the glasses, and there were still gaps exposing the glass. I am very dissatisfied with this service as I was expecting great customer service at John Lewis.

Dear Management or DLT John Lewis Partnership Feb 2025/march James - Tech Support Leeds branch re:- standards of staff delivery compliment. As former non-executive director within the NHS in Leeds, as an Independent chair for the access usability group AuAG who created the Community Hub room at JLP, and CEO reporting of great workforce provided an opportunity to flagship key leadership skills of specific staff. Had a great experience In Leeds today , great standard go customer care and excellent attitude. We enjoy JLP and appreciate your professionalism and always look forward to seeing you and Mike in store. April 2025 Victoria Gate Leeds Quality staff JLP nescafe seller - great asset to the company Great selling and post sales customer care Thanks We had a fantastic experience buying a Nepresso coffee machine, from having our choice of coffee made for us to purchasing the machine, registration of product and 50 free capsules. We will pass through Jac Always kind and pleasure

Hot chocolate was nice, lovely view from window in cafe. Would go again.

John Lewis & Partners is located in Victoria Gate, it is my favourite department store in Leeds city centre, the store is a good size, it is fairly modern so the store looks good. The store is over five floors, the selection is pretty good overall, they did have a nice selection of men's bags and televisions in particular. The technology section was just OK, other John Lewis stores do it better, I wish they had a nicer selection of more high-end laptops in terms of specifications, a mix of laptops to suit all budgets and needs would be one of the first ways I'd improve the selection in-store. They had toilets over multiple floors, which is pretty convenient, the one downside to this is the cleanliness of the toilets, which were obviously dirty, perhaps they hadn't got round to cleaning the toilets on one floor yet? One of the things I hate most about John Lewis, which applies to most of their stores in the absence of a food hall, given the fact they also own a large supermarket chain (Waitrose), I don't see why a small selection of groceries or even food brands, which one would find in rival department stores such as Harvey Nichols and/or Selfridges isn't included here. Some other branches include a Joe and the Juice bar (or similar), which is absent here but would be a great improvement for the future. 4* - Very good John Lewis store, but many other John Lewis stores do it better.