John Lewis & Partners

love it here! so many different things from food to beauty to snacks and clothes! theres also pop ups sometimes and so much things you can buy its always nice but can get super busy. its very fancy and have good quality items to buy. its also has trending brands like the ordinary, Charlotte tilbury, quai sol de Janeiro etc. it also has a pret which is my favorite restaurant and the car park is cool too the the outside architecture is beautiful overall great place to nosy!

JL did our kitchen and I have to say we are very happy with the results. A few shout outs to the team Roman on the design team, Michael in the appliance area of Leeds store, and Lee the installer. Brilliant team and individual superstars. They make things happen and ensure customer satisfaction. Thanks guys.

Dear Management or DLT John Lewis Partnership Feb 2025/march James - Tech Support Leeds branch re:- standards of staff delivery compliment. As former non-executive director within the NHS in Leeds, as an Independent chair for the access usability group AuAG who created the Community Hub room at JLP, and CEO reporting of great workforce provided an opportunity to flagship key leadership skills of specific staff. Had a great experience In Leeds today , great standard go customer care and excellent attitude. We enjoy JLP and appreciate your professionalism and always look forward to seeing you and Mike in store. April 2025 Victoria Gate Leeds Quality staff JLP nescafe seller - great asset to the company Great selling and post sales customer care Thanks We had a fantastic experience buying a Nepresso coffee machine, from having our choice of coffee made for us to purchasing the machine, registration of product and 50 free capsules. We will pass through Jac Always kind and pleasure

John Lewis is a great shop for those who still enjoy the experience of in-person shopping—something that's sadly becoming rare on our high streets, which is a real shame. The store layout is well through-out, making it easy to find what you're looking for. Products are well displayed and the atmosphere is calm and welcoming. What really stands out is the customer service—staff are always helpful, friendly, and knowledgeable. It's refreshing to shop somewhere that values quality service and a pleasant in-store experience. My daughter works there and she is the reason why I tried this shop. I always thought it was expensive but, there is quality and reasonable prices. 👌

Beautiful, Even just to walk around, the store is so nice and clean, so many brands to browse and a large amount of inventory, definitely worth coming here, the atmosphere is nice and clean too, not stuffy, very airy.

My review is not of the television I purchased but the shoddy customer service provided by John Lewis. I wished to exchange the television upon receiving it for a different product. Unfortunately this is not possible with John Lewis. Their advert for televisions misleads that a return will be possible within 30 days. However it's virtually impossible to return any television. If the television has been turned on or if you do not have the original packaging, John Lewis will not accept the return. It should be clearly stated on the website that televisions practically cannot be returned. Seemingly, the only circumstances where a return would be possible is if you were to refuse access to the delivery team at your front door. Unhelpful staff on email who can't even get your first name correct! Hardly gives confidence they treat you as a valued customer. Rather than trying to assist customers and offer resolution, John Lewis stick to the small print and dismiss you. I'd think twice about purchasing here, particularly for a costly and high value item.

I had arranged with a senior member of staff to call in today as I was still having problems with the Dualit Kettle I bought for £89. She met me and clearly stated that they had done everything to assist ! This was the fourth time I had trailed there and at the age of 80 it isn’t easy. During our conversation a Male Partner arrived. I do wish I had met him previously as he was very pleasant and understanding. On top of this he had a much needed sense of Humour. An ideal candidate for Store Managing Partner. His name was Michael and I cannot thank him enough. I left much happier than I had done on three previous occasions. Take a Bow Michael.

Not as good as it used to be. Also (appreciate that this issue is somewhat out of JL control), the fact that larger items need to be collected from the Collection Point, where there is supposed to be dedicated car parking spots, which are taken by ignorant *'s. If you are offering this facility, then please ensure that the parking spaces are secured and used only for people who are genuinely collecting good.

John Lewis & Partners is located in Victoria Gate, it is my favourite department store in Leeds city centre, the store is a good size, it is fairly modern so the store looks good. The store is over five floors, the selection is pretty good overall, they did have a nice selection of men's bags and televisions in particular. The technology section was just OK, other John Lewis stores do it better, I wish they had a nicer selection of more high-end laptops in terms of specifications, a mix of laptops to suit all budgets and needs would be one of the first ways I'd improve the selection in-store. They had toilets over multiple floors, which is pretty convenient, the one downside to this is the cleanliness of the toilets, which were obviously dirty, perhaps they hadn't got round to cleaning the toilets on one floor yet? One of the things I hate most about John Lewis, which applies to most of their stores in the absence of a food hall, given the fact they also own a large supermarket chain (Waitrose), I don't see why a small selection of groceries or even food brands, which one would find in rival department stores such as Harvey Nichols and/or Selfridges isn't included here. Some other branches include a Joe and the Juice bar (or similar), which is absent here but would be a great improvement for the future. 4* - Very good John Lewis store, but many other John Lewis stores do it better.