Jones IT

The Jones IT team is incredibly responsive, helpful, and always really lovely to work with. Most recently Alejandro Olarte helped me with a time sensitive new phone set up and data transfer when my phone suddenly died right before leaving town on business. In the process of setting up my work email on the new device I was prompted for a password I didn't recall and Alejandro didn't hesitate to hop into a Zoom, validate my identity, and quickly reset my password. I am now on the road fully equipped and connected!

Jones IT has been an outstanding managed service provider for Eudia. When we acquired Johnson Hana and needed to onboard 75 new team members, they made what could have been a logistical nightmare feel seamless. Accounts provisioned, access configured, and everyone productive without missing a beat. Beyond onboarding, they've been instrumental in solving real problems for us. We were dealing with persistent email deliverability issues that were affecting client communications, and their team diagnosed and resolved it quickly. They also led a comprehensive security hardening effort across our entire tech stack, which gave us and our clients significantly more confidence in our posture. What really sets Jones IT apart is their understanding of compliance. They've been a key partner in helping us maintain best practices aligned with SOC 2 and FedRAMP requirements. Not just checking boxes, but actually thinking through the implications and helping us build the right processes. For any company operating in a regulated space, that kind of partner is invaluable. Special shoutout to Ansh Singh, Alex Huang and Michael Lemay for always being responsive, thorough, and genuinely easy to work with. They consistently go above and beyond. Highly recommend Jones IT to any organization that needs an MSP that actually operates like an extension of your team.

Sebastian was absolutely amazing! He spent a great deal of time fixing my computer issues. I was unable to use Zoom and lost the WIFI adapter on my computer. He took his time, he was professional and polite and went above and beyond with outstanding service to make sure my computer was fixed and running well for me to resume work. I greatly appreciate him and all his hard work! Thank you Sebastian!!!!!

We’ve been working with Jones IT for nearly a year, and they’ve been a strong, reliable partner for our IT needs. Ansh, our account manager, has been excellent to work with—responsive, knowledgeable, and proactive across new hire onboarding, security requirements, and ongoing IT support. The team is professional, dependable, and genuinely invested in helping our company operate smoothly and securely. Highly recommend Jones IT to any growing organization.

Jones I.T. has been nothing short of amazing for our company thus far. Isaiah and Alex were able to jump right into our CMMC environment and professionally navigate and complete tickets like they’ve been here for years. They took a huge workload off from our IT team during a crucial development of our acquisition. Their reporting is also extremely impressive, being able to account for every hour, making them worth every penny. We are very grateful and content with their services and recommend them for any of your IT needs. -MBerggren, Capella Space/IONQ.

I’ve really enjoyed working with Jones IT across two different companies. Our office space inherited a lot of existing IT issues, and their team was incredibly helpful in stepping in, taking over projects, and explaining IT concepts that were outside my scope in a clear, approachable way. They were always responsive and available, including coming into the office on short notice when needed. Jones IT supported us with major projects like system migrations and opening new offices, and no task ever felt too big or too small. What stood out most was how much they felt like part of our own team rather than a third-party service. Alexis, Daniel, and Alvin were all fantastic to work with. Their customer service was consistently excellent, and I was always impressed with their understanding of integrated systems. I would absolutely recommend Jones IT to any company looking for a reliable and collaborative IT partner.

JonesIT is the best IT team I've worked with of all the places I've worked. We work specifically with Billy Russell and Patrick Ho and they have been incredibly responsive and receptive to random projects we throw their way. They are easily accessible via Slack and the email ticketing system when AV or IT issues arise for both the ops team that works closely with them as well as for employees. They are also incredible kind in their communication to us non-IT folks. I would highly recommend working with Billy and Patrick for your IT needs!

I’ve had a great experience working with Jones IT, especially with Talon. He’s been consistently responsive, professional, and incredibly helpful with our pharmacy technical support. Talon goes above and beyond — even logging in remotely to troubleshoot issues himself and making sure everything runs smoothly. His clear communication and quick follow-ups make a big difference. Highly recommend Talon and the Jones IT team for their outstanding service and reliability!

Huge shoutout to the all folks at Jones IT for making our lives easier by providing excellent tech support for our entire team. This review is specifically for our primary IT consultant, Jamila Mohamed. Jamila is an absolute rockstar and handles all of our IT needs promptly and with such patience and attention to detail. She makes dealing with annoying technical issues a breeze. Thank you Jamila and team- so grateful for all the support!

This company only works with business clients so if you're looking for work that would be done in your home go elsewhere.

I have had the pleasure of working with the team at Jones IT for some time now, and it is so nice to know I can come to them with whatever issue I have and it will be resolved in a timely manner, and with a friendly interaction. Recently Daniel helped me with a persistent laptop issue that involved several moving pieces, troubleshooting, and shipping, all with interference from my schedule, needing the laptop free at specific times for my job. He followed up regularly, helped me understand what the next steps were, and was kind as I fumbled a bit with terminology (this is not my area of expertise!). Thanks to the whole team to the support, and particularly Daniel in making sure I got my ol' workhorse figured out so I could get back to full productivity.

Jones IT continues to set the bar for Bay Area MSP excellence. Their expert technical experience, helpfulness, and professionalism is unmatched. I had the pleasure of working closely with Yessenia Pineda and Roberto Roque, who have continued to help our startup in numerous areas and projects. We've successfully rolled out an MDM to all of our endpoints. Ensured each endpoint had anti-malware that was actively monitoring and quarantining threats. Conducted a security review with helpful mitigation recommendations. Additionally, they have provided incredibly prompt Help Desk support for the smooth flow of day-to-day IT operations. I know I have the option of many MSPs, but I'm so glad I chose Jones IT. I know they have my back!

Raymond Shew is an awesome IT Consultant. I don't have to worry if he's doing the correct thing or doing a good job. He is efficient, works hard, super personable and skilled at what he does. 5 star rating!

Victoria was very helpful and quick to respond to my support issues. I would definitely recommend this service for anyone who needs a little hand-holding when it comes to tech issues. You can literally sit back and relax as you watch JonesIT take care of your problems. Thanks again!

Jones IT provides great support for our company. Recently, I had the chance to work with Akhter on a problem I was having with my computer's performance. He was able to provide a solution that day in the way of sending me a new USB-C hub for my mac. The attention and timely support were awesome and just what I needed to get back to being productive. Thanks Akhter. I really appreciate the support.

Akhter and Alex have both been absolute ROCKSTARS when it comes to making sure that our systems are up and running at their full capacity. I've now had 2 urgent issues that were addressed quick and fixed even quicker. Very knowledgeable and friendly team. Thank you both for all of your hard work!

What can one say about Jones IT? Pretty much nothing but positive things. Evan from day one returned my calls promptly, dropped in at the time that was scheduled and has always solved all of my IT work. You can tell he has a passion for what he does. 2 years have gone by and everything he did has been running flawless. Can you say that about your current IT tech? Call them now, do not hesitate!!! Peter

Marcell at Jones IT was super helpful and provided thorough instructions to assist with troubleshooting my slow computer. Great customer service! Thanks a bunch Marcell! I highly recommend!

Nothing can make one's office-life easier than a fine-tuned IT department... and Jones IT was instrumental in helping ours run efficiently and smoothly during a time of transition. Steven Cruz was the consummate professional. He ran conference rooms, provided WiFi Network support, and was an all around perfect IT helpdesk kind of guy. His contribution took a running IT department/system and made it even better all the while providing a great experience. I'd be happy to recommend Jones IT to anyone as a an IT Services provider.

Jones IT does an excellent and quick job of troubleshooting any IT problems I have. I've had everything from Malware to printer problems and working with my google calendar and MS OFFICE . Jones IT Edwin Gonzalez and Roberto Mejia are the two guys who are always quickly on the scene to solve any IT problems I have. They are down to earth and communicate really well with me. They either work on the scene or remotely. There's never been a problem they have never fixed. I highly recommend JONES IT for your IT problems. They are very reliable and knowledgeable. Robert Lopez MEDA

I had a little bit of trouble connecting with the team that manages my company's account. About 8 work hours where I did not received help. So I called up their help desk number (thank you for having one where people actually answer!!!!) and I was able to get transferred to a manager, Marcell Urbina, who was extremely helpful in getting my new laptop set up with all the programs and apps required. He was extremely attentive, knew programs inside and out, and was very professional. He was a Godsend since I needed to get work emails out later that night. Really appreciate the hard work and service.

Dear fellow review readers, you have come to the right place for all your Laptop/computer issues and let me tell you why!! You need to be looking for Mr. Drew... who should be given a new title... 'Sir Drew" of Jones IT!! Always saving damsels in distress (a.k.a Me!). Thanks a bunch for being so patient and skilled Drew! I am sure I will be back, keep that good work up!!! P.s. SOMEONE give this guy a raise!!!

Our nonprofit uses Jones IT and Marcell and Joey are the best! Marcell works around the clock to take care of our IT needs and is always super approachable and friendly. He explains the issue carefully to you (in a way you'll understand) and will give you great estimates on how long it will take to fix the issue. It seems like no matter when we contact him, he's responsive, happy to help, and extremely professional. He also goes above and beyond to fix your issues quickly. I can't say enough good things!

In November, I began a search for an IT company that would best serve the needs of the non-profit company I work for. I came across Jones IT via Yelp. Not only did they have glowing review after glowing review but their company website was aesthetically pleasing and designed very well. I decided to contact them, set up an in person meeting with Evan and Roberto, and the rest is history. Since working with Jones IT, our needs have been met beyond our expectations. On top of fast turnaround times and constant communication, they always keep us in the loop. The whole team has been nothing but helpful and we know we can trust them to fix any issue that may arise. The stress level at work has decreased tremendously knowing that our office will no longer be taken down by a connectivity issue thanks to Jones IT. It's been a pleasure working with the Jones IT team, everyone we have interacted with have been so friendly, personable, and helpful. Andy has especially been professional and knowledgeable, always reaching out to see if we have any issues, and always following up after our issues have been resolved. He also did not judge our office when he found out that all of our printers were named after Tupac songs. All in all, I highly recommend Jones IT.

Do you LOVE guys who really KNOW computers? If so, then Jones IT Consulting has the computer geeks for you to upgrade your system, connect to a new wireless account, retrieve lost files, etc. My family and I have worked with Evan and his team for the past decade. Evan and his team have been nothing short of professional. His team has helped us in so many ways...burn files onto cds, delete files from an old PC to be donated, resolve internet connectivity problems, Evan even offered internet tutorials, and installed free antivirus software on my new laptop among other things. If I have an IT problem I know who to call...do you?

My company had a crisis situation where our SF office's internet was down. The fiber provider wouldn't send someone out since the line was fine. It was an internal hardware infrastructure issue somewhere. We called Jones IT Consulting and they were able to come out the same day. After some troubleshooting, Evan diagnosed the issue and all was well. It was so small and quirky we would have spent the next week trying to figure it out. We'll definitely be calling Evan and Jones IT Consulting in the future.

Charise is really helpful with all our IT needs here at Peerspace. We really enjoy having her on deck she has a really positive attitude and is always very patient with our team.

Jones IT has delivered well beyond what they promised and what I expected. AFter initially using them to set up our internal network the relationship grew to day to day management of servers, troubleshooting any and all IT issues and quickly to consultative services as we grew rapidly. One of the most impressive aspects of Jones IT is their ability to diagnose and solve technical issues without being obtrusive to the flow of daily business.The Jones IT team is a pleasure to work with and they always deliver the highest quality of service whether in person or remotely. I recommend Jones IT to anyone who depends on a strong, stable network to conduct business.

This will be another 5 star review for the Jones IT team. Nectar is the IT consultant for Nectar Communications and they are nothing but the best. We are moving and they have helped me with everything that has a cord. But most importantly, Eric, Matt, Victor, Sharene and Mike have made this so painless and stress free. They came to dismount and disconnect this morning and did everything they can to help me. They were so quick, efficient and professional. Everyone knew exactly and was fantastic. Thanks for help us stay connected and making sure everything is seamless.

We've been working with Evan since 2005, and how lucky we were to find him! We had to move offices and build a network for our 3 offices from scratch, and he set everything up - from migrating our emails from Lotus Notes to MS Outlook to finding and installing all the hardware we'd need. It was comforting to know that with all the headaches of moving offices that our IT wouldn't be an issue. He is always accessible when an issue pops up, and works late and on weekends when needed. What's great too is he's so reasonable. He doesn't overcharge for troubleshooting issues that take longer than expected, and he always tries to find affordable (yet reliable) equipment and vendors for us. It's been over 5 years that we've used his services, and I'm so glad he's been able to expand and add support and an office. If you need IT support give him a try - you won't regret it!

We love Jones IT. They are easy to work with and work around our schedule. Most importantly, they communicate. We aren't kept in the dark and there is never a need to nag them to find out what is going on. We know what is going on with our tech because Jones IT makes sure of it. They handle everything from minor software issues to migrating our whole organization over to G Suite. Earl has brought organization to the IT side of the office. Our network room is no longer a bundle of wires and we can rely on our computers to just simply work. If anything goes wrong they are just a call away and get to work promptly. Our wifi is great, we don't waste time trying to get our devices to work, and the office is a happier place with Jones IT.

Our nonprofit hired JonesIT as our external IT consultants. We don't have a dedicated IT staff member so we have lots of tech needs. I've had the opportunity to work with Marcell. He has been amazing to work with. I admire his flexibility, knowledge and dependability. He doesn't make our staff feel like a burden when we ask the most simplest (to him) questions. He always makes a way for us to get what we need done. He made sure we had our individual laptops and server backed up just in case a laptop was stolen or we had a natural disaster. Lastly, he's always ON TIME!! I would recommend JonesIT to any nonprofit needing additional or a lot IT assistance just because of the work I've done with Marcell.

Jones IT makes you and your computer better than you were before you came in. I would highly recommend them to anyone with computer issues no matter how big or small the case. They guys not only know their stuff, they're able to talk to you like a human versus most companies with introverts that speak computer. Seriously! When my Macbook pro went down they were able to recover my music files and organized play lists they I haden't backed up in months. You can imagine how important this is for a DJ. They literally saved me days (weeks really) of re-downloading and organizing. Originally I had taken my mac to the genius bar at the Apple store, they said they wouldn't be able to save my lost data. I was getting ready to throw in the towel and start over. I asked Evan for help and within a couple hours I had my music and files back to the way they were before the crash. Career saver!

I have used Jones IT several times over the years. They have helped me with hardware and software purchases as well as setting up my office's network. I rely heavily on reliable and secure web access to do my job, and the help Jones IT has given me has allowed me to focus on my work without worrying about IT issues. One thing that I appreciate about Jones IT is that they work as a team. Whether I have Andy helping me learn how to integrate the newest gadget into my network, Roberto teaching me how to cope with the newest Windows update, or Evan helping me figure out which cloud service will work best with my work goals, I know that Jones IT always provides quality and professional IT help.

Evan and Ers really know what they're talking about in terms of data loss prevention. My iBook crashed a month ago, and I hadn't backed up my data for about a month. I lost tax info and maybe more importantly, pictures from Valentine's Day with my wife. Jones IT got my data back, and helped me fix my laptop so that I wouldn't have to drop 2 grand on buying a new one. Everyone knows that you need to back up your data regularly (daily or more); these guys don't just tell you to do it, but they explain what exact steps you need to take, affordable recommendations for equipment (if necessary), and what you need to do for regular maintenance, so that you won't need to call them back for more data recovery services. Thanks guys!

I work at an organization headquartered in SF with offices in Chicago and Los Angeles and our phones went down and we were urgently looking for solutions all weekend, with minimal help from our vendor relationships. We were so fortunate to find Jones IT Consulting and Evan Jones, who on unbelievably short notice, took our call and in the same day, took our computer, and revamped everything. Not only that, he came in and spent time after hours talking with our vendors and eventually solving the problem and our phones are back in working order. Because of this, we will be working with Jones IT Consulting as a main source for solving all of our IT/tech problems. Evan is a pleasure to work with, is super responsive, and most importantly, he fixes urgent problems swiftly.

Jones IT rocks! Thank you, Riley #1, for working on my laptop and making it remote desktop accessible with no down time. Your professionalism and expertise are very appreciative here throughout our small pharmaceutical company. We have been using Jones IT for over 7 years now and they never, ever disappoint, always going above and beyond all our IT needs.

Awesome, Helpful, and Extremely Knowledgeable Evan and his crack crew of consultants know their stuff. I have worked with Evan over the years and he has helped me trouble shoot just about every issue, whether it be large or small. He has helped me build computers that are specific to my needs, he has helped me build small home and office networks, and he does it quickly, efficiently, and is economically sustainable (i.e. affordable). Jones IT Consulting has been super helpful and responsive every time I have needed their assistance and I HIGHLY recommend them to anyone seeking ANY sort of computer related assistance (small home network, large scale industrial network, troubleshooting, etc).

There is so much to be said about having a strong IT partner and Marcell at Jones is probably the best IT consultant they have! I would have been completely lost without him. He has a strong business sense and a solid understanding of process and he is extremely easy to work with. Not only has he expert knowledge of computers and the software required to do the work, he has a completely positive attitude towards the work, complete loyalty to the company and clients, and he always performs at the top of his game. He is also highly efficient and likes to get the job done. His broad IT knowledge and calm demeanor makes him a great asset to any company. I would like for him to stay with us forever!

I don't know how we went for so long without a proper IT support team. I'd like to thank Drew for his ongoing support, going above and beyond what he is requested to do at all times. Sarang and Earl, thank you both for your help with setting up our new internet as well as cleaning up the messy wires in the closet. To the rest of the JonesIT team, thank you for being so helpful and friendly over the phone anytime the person I needed was not available.

I have waited over a week to write this review because that is how long I have waited (and STILL waiting) for a tech to call back to fix an IT emergency. I was a client of theirs for the last 2.5 years and they have always been responsive and fixed any IT issues I had for my small business until this last occasion. I called on August 31st (Wed) to tell them we had an IT EMERGENCY and couldn't log onto our software to access our customer database from our client computer. The receptionist said they were really busy. OK, understandable. I asked how long it would take for someone to get back to me. She said someone will get back to you by the end of the day. Didn't hear from them on Wednesday nor Thursday. Alright, I am going to give them a second chance since I have worked with them in the past. Friday morning I call to check the status and the receptionist said a tech is looking it over and will get back to me. 8 days later, NOTHING! I checked all my missed calls, voice messages, e-mails both personal and work to make sure I didn't inadvertently miss them. In the meantime, I have already found another IT company that had a tech fix our IT problem remotely within a couple hours of reaching out to them. I write this review for other small businesses. Small businesses don't have the funds to hire an IT tech full time so we need someone we can consult with on an as needed basis that is reliable and responsive and Jones IT completely dropped the ball on this one.

I have been working directly with Jones IT for support in an office setting of 30 employees, and I have been incredibly impressed with their service. Our consultant Nikki has been a life saver! Very smart, responsive, thoughtful and professional. She's there whenever we need her and she somehow manages to know exactly what to do! Our team feels very supported and I would highly recommend seeing if Nikki is available for consultation.

Jones IT recently helped us move offices and set up a whole new infrastructure at our new location in downtown SF. Our IT consultant, Sarang, helped us pick out the right ISP, upgrade our wifi, and find a backup ISP so we aren't at risk of losing downtime. Our team was able to get back to work without any issues. Everything was done on time, and more importantly, just right. I would highly recommend them for any office moves or IT support needs. Thanks, Sarang, Evan, and the Jones IT team!

Justice Lammers has been amazing at managing our IT services for our overall needs! His response time is impressive, always clear in his communication of the issues at hand, what the solutions may entail, and all the processes involved of how to get there with a quick turnaround. I've dealt with many IT services in the past that have been been frustrating because of poor communication or inability to fix issues in a timely manner seemingly stretching out the clock making you feel like they are just racking up a hefty bill. I've been extremely impressed by Justice as he has been a tremendous support for our Network upgrades, Wifi, Data Backup, IT security, G Suite migration, Telecom services (VoIP, Ring central), you name it! He's professional, communicative, works quickly, really smart and hard working, trustworthy, and a total superstar!

I can't recommend these guys enough. Evan was a life saver. After working with RocketScience and experiencing detrimental issues and having them throw in the towel on our situation with a "well we've done all we can do" attitude, I contacted Jones IT. Evan came onsite and listened patiently as I voiced our concerns, then he hit the ground running and came up with clear and practical solutions. He is the House of IT providers. Anytime we have an issue, Evan responds with clear cut solutions and with all of our preferences/financial situations in mind. If I claim something is urgent and we need it installed the next morning, he makes it work. If you want to trust your outsourced IT provider to make decisions in the best interest of your company and to respond with outstanding customer service, then Jones IT is the company you need to be speaking with.

Our law firm contacted Evan in 2004 when we were moving our practice to San Francisco. Since then, we have moved and expanded twice, set up an office on the East Coast and in China. Evan has been our one and only IT guy, now for 7 years. From finding a connection problem in China at 2am, to providing an absolute seamless move with a staff of 12, 12 new computers, a new server, and a new phone system. We did not lose one minute of productive time. He sets the bar high, and he is highly recommended.

The team at Jones IT is incredible. Our firm went through a number of outfits before landing with Jones IT and what a relief when we came on board all those years ago. I've worked a lot with Matt and Marcell who are awesome and so quick to respond. If they can't, someone will. Everyone there is up to date with our firm's unique and often times bizarre software and they also know about current cyber threats to our industry and how to deal with them. I literally sleep better at night because of the hard working men and women at IT Jones. Big thanks.

I would give 10 if they had 10 stars...Jones IT is professional, they are on time and they are good..my small business computers were a mess and Ersinan came over and cleaned and organized and had lot of good, helpful advice without pushing any one thing. We are so happy with their work; they've helped our business run smoother :) and don't we all want that!

Evan, Jason, and the rest of the team at Jones IT are the best group of IT professionals that I have worked with. My company, Limos.com, was basically pulled from the fire by Jones IT on several occasions. They were always able to put up with my last minute requests and still deliver by my ridiculous deadlines. I thanked my lucky stars quite often after seeing a timely and friendly response from the Jones IT team when I was in desperate need of assistance. Asking them for help setting up a laptop for a new hire that was, surprise, starting tomorrow!!!! That was not a problem for the Jones IT team. They could do most of what we needed remotely and the times when they came to the office they were courteous, polite, professional and personable. I would recommend Jones IT to anyone.

Friendly, knowledgeable information and advice during the initial phone call. Summarized technical issue quickly and clearly, and set expectations about what they usually advise and can deliver. As a consultant myself, I can say these guys know what professional services are, and how to best deliver them to customers. They seem like the real deal.

This is an amazing company. When Aaron first arrived at our office we were surprised at how friendly and accommodating he was (previous companies provided us with stereotypical IT guys who seemed less patient with us and were more introverted). Our company has worked mostly with Aaron, but have had a sub here and there but all have been consistent with their level of patience, ability to get things done quickly, and being super friendly.If you are looking for skilled IT professionals minus the stereotypical bland IT personality and pretentiousness, this company is it!

I highly recommend these guys. Another IT firm set up our home network - and it never worked right. Evan from Jones IT did an initial diagnosis over the phone, suggesting a different type of router which I bought it that night. He showed up in the morning, and within an hour we started getting blazing fast wi-fi for the first time throughout the entire condo. He and the guy training with him couldn't have been nicer, and they even spent extra time at no charge reprogramming our external hard drive. Five stars for knowing what they're doing, and especially for superb customer service.

Wow. Totally blown away by these guys. They are no longer taking on new clients but Ersinan Mohammed spent 15 minutes on the phone with me sharing recommendations on web hosting, email, business apps, backups, outsourcing via oDesk, and other IT best practices for small business owners like myself... he then followed up with a recap email outlining everything that was shared over the phone -- at no charge. Not to mention, the conversation was completely relaxed and genuine -- just like I was talking to a friend. This is what SERVICE is all about; making people feel cared for, understood and important. It's that simple. Sadly, it makes me realize how truly rare great service is in this world. If you're a current client of Jones IT you should be ever so grateful! Thanks again and best of luck to a very wonderful company!

Evan's spot on. I've worked in application design for 20 years with some exp. in admin... but no expert in that area. This guy responds quickly and knows his stuff. You can't ask for more than that, and you often don't find it in support. You want to see people like this do well.

Evan has been the IT consultant for a couple of our clients. His fast response time allowed us to isolate our network problem quickly. He's smart and easy to deal with.

We hired Jones IT to take care of our San Francisco office and they have taken care of all our issues in a timely and professional manner. Our users are happy which means we are happy.

Jones IT is the best in SF. Expert knowledge, professional service, totally top-notch. Big shout out to the whole crew that helped me: Ers, Nicole, Andy, Earl and Evan. Thanks so much for the amazing service.