bashar mraish
Google
Review of Jones the Grocer – Mall of the Emirates
I recently dined at Jones the Grocer in Mall of the Emirates, and while the food lived up to its reputation, the service was a major letdown.
From the moment we sat down, the waiter was frustratingly inattentive and unprofessional. They seemed distracted, got parts of our order wrong, and lacked basic courtesy. To make matters worse, when the bill arrived, there were multiple mistakes, and I had to go through the hassle of pointing them out and waiting for corrections. It was an unnecessary inconvenience that soured the experience.
That being said, the food itself was quite good. The ingredients were fresh, and the flavors were well-balanced, making it clear that the kitchen team knows what they’re doing. However, no matter how good the food is, poor service can ruin a dining experience, and unfortunately, that’s what happened here.
I wouldn’t be in a hurry to return unless they improve their service standards.