Maria D.
Yelp
I was so excited about having this experience that I even went alone after hubby decided he didn't want to. I bought my lone ticket from one of the ticket kiosks by the falls. Once at the building inside the entrance it was sheer chaos.
Since I already had my ticket there was alot of confusion on where to go. One employee directed me to a line right inside the door. Little did I know I would wait in that line for over two hours despite having a timed ticket and arriving over an hour early.
As the line moved slowly, I inquired to another employee about my 2:30 time slot and she tells me to go to the back of the line I had already been waiting in for over an hour! Fortunately I didn't listen as even being over an hour early, when I finally entered the tunnel it was well over an hour past my 2:30 time slot.
Inside you are greeted by a wet tunnel with little direction on where to go as this is a self guided tour. There are two "windows" behind the falls, each with a long wait for an identical view. Outside there were two decks, barely close enough to even feel the mist. Had there not been a line at the behind the falls view, I could have saw the entire attraction in less than 10 minutes!
Staff is less than helpful and despite having two elevators, they were only using one for both up and down. Waiting in a line that seemed endless for very little in way of attraction was a waste of an ENTIRE AFTERNOON. Literally got there at 1 pm and was after 4 when I finally pushed my way out of there.
Looking over to the American side, and the steps and views they were experiencing, I would have skipped this attraction and went on the US side.
The wait is even more tortuous given that people line jump and nothing is done about it, you're squeezed together like sardines with folks that don't believe in deodorant AND you have parents that think it's a good idea to have young kids stand in line for hours.
When it was over I couldn't wait to escape civilization!