JSX

JSX has serious operational issues that make it difficult to recommend. Half of my flights have been diverted to airports other than my intended destination, and the customer service surrounding these incidents has been virtually nonexistent. The most egregious example involved a flight to Miami that was diverted to South Carolina because the aircraft did not have enough fuel to reach its destination. Upon landing, the plane failed to restart, leaving passengers stranded for over six hours. During this time, staff repeatedly provided estimated resolution times that came and went without any good explanation. Food was only made available after passengers demanded it, and what was ultimately provided was inedible. Faced with a string of missed estimates and no credible timeline, a group of passengers took matters into their own hands and chartered a separate aircraft that happened to be at the airport. The remaining passengers, myself included, eventually arrived in Fort Lauderdale — not Miami — approximately ten hours after our originally scheduled arrival time. This experience reflects a pattern of unreliable operations, poor communication, and inadequate passenger care that falls well below any acceptable standard, especially for the premium price JSX charges.

We’ve flown JSX many times, but our last flight was a disaster caused entirely by their own staff. The check-in agent never asked for our dog’s paperwork, never checked if we had a carrier, and never updated the manifest correctly — even though we always select “service animal” when booking. Because of his mistake, the flight attendant who seemed already irritated, spoke over us, refused to listen, and demanded we shove a puppy under the seat in a designer handbag — not even a safe carrier. Instead of reviewing our documents, she escalated immediately to the captain and supervisor, who removed us from the plane without explanation or apology. Other passengers were shocked at how poorly it was handled. To make it worse, the same check-in agent then tried to cover himself by falsely claiming we were removed because I “swore at the pilot,” which is simply not true. We were removed because JSX mishandled the entire situation from start to finish and refused to take our paperwork. This was an avoidable mess created by untrained staff and made worse by rude, dismissive behavior. Extremely disappointed — JSX needs serious retraining before calling itself a premium airline.

Very nice facilities! I arrived as a contractor with a gig to pick up luggage and drop off at another point. I was informed that the gig should have been canceled in the morning and was not. I explained my travel plans changed as a result of the gig. I was dismissed, and subsequently waited the necessary time to earn enough on a cancelled gig for a quarter of a slice of avocado toast, lol. Was not informed of the gig cancellation until my arrival, 50 minutes after it was initially assigned. The customer service experience versus the contractor service experience may vary. The framed picture hangs on a wall near the bathrooms.

Arriving at JSX found us deplaning in the rain but it didn’t matter because it takes about 2 seconds to get in the terminal. It was such a pleasant experience.

Well, delays happen, but at the end I enjoyed every flight I had, hassle free travel, professional staff and always a kind words. Thank you JSX

JSX is perfect from start to finish! You check in and wait momentarily in the lounge. Boarding is easy and the plane is super clean. Really a seamless trip. I recommend it to all

Easy!! Private terminals with coffee service clean friendly and reliable

Makes commercial flights feel like private flying. I recommend flying JSX whenever possible.