StanislavC_13
Google
Our family (two parents and two adult children) stayed in this hotel for six nights at the end of June.|Firstly, when we first entered the assigned room, we quickly realized that it was not at all what we saw as a description on the hotel’s web site and one well-known travel agency, through which we did the booking. The description said that the room would be around 40 square meters and would include a large double bed and a bunk bed. Instead, we saw a room, which was around half the size with a large double bed and a (narrow) sofa bed. We strongly believe that the number of rooms for the first description in this hotel is actually very limited (maybe only 3-4), which means that the hotel is actually providing potential guests with clearly false information. |I demanded a room in accordance with the description and received an answer that none were available. I felt that the hotel staff is hearing this complaint regularly. They offered us an ‘upgrade’ to a suite, which was more of a joke. Yes, it included two small rooms, still below 40 sq m, but with a large double bed and a sofa bed. There was really limited space around the bed and the unfoldeded sofa. There was space only for one suitcase (for 4 persons?), so we had to place the second one next to the door, while blocking our exit in case of emergency. |We were eventually offered a room based on a promised description for the following night, but that meant that we had to wake up at 5.30 (as we had to leave at 7.30 on a timed activity), pack all of our things and then unpack again after coming at around 21.00 in the evening. |We received a new room and stayed there for 5 nights. |We did not want daily cleaning, so we requested a cleaning for only one day. Imagine our surprise, when we arrived in the evening, when we found the door of our room unlocked. I guess the cleaning person did not check that the door was locked. We checked our most valuable belongings and nothing went missing, so we just had a thorough discussion with the reception person the next morning. When leaving the next morning, we checked the door 3 times by 3 different persons. There was also a Do not disturb sign, which we left. Imagine our distress, when we found the door unlocked again, when we arrived in the evening. Nothing happened to our possessions. We stayed for 2 more nights, but no similar incidents occurred. |One of the reasons we booked this hotel was the presence of air conditioning. However, the flow of air even on the maximum setting was not sufficient for us (it was really hot outside, but it should not be the reason). Eventually we ended up opening the window.|The bathroom was reasonable with good water pressure. As the room can accommodate four persons, it would be helpful to have four hangers for the drying of towels.|The choice of foods for breakfast was OK, but it could be better. Marking for the foods would be helpful. However, the major problem was the size of the plates, where the food was located. They were clearly too small, so the food was ending regularly and was not refilled properly. So we tried to come to breakfast as early as possible (before large school groups), so we can get some fruits and something sweet. |The hotel promised a large parking lot (extra charge), but on the weekends we had problems finding parking as all places were taken. Eventually we parked outside of legal parking spots, but not to block other guests.|The hotel is located some 15 minutes walk from the Salzburg center with many different restaurant options. This was a big plus for us and allowed us to try different cuisines almost every evening. |Overall, this stay was a major disappointment for us. We would not recommend this hotel for any guests.