The Adv G.
Yelp
Saturation divers unite! JULs needs to create some excitement. I will do another full 24 hours underwater here.
WiFi: Ask to see if they remedied this problem.
Food: Get the filet mignon. Next time, I intend to buy two such steaks. It was absolutely delicious. But, I will tell you I was deeply disappointed when the server who brought the meals, sat down and did not leave the underwater lodge. Why sit in the mess and stare? Imagine room service doing this. That was just weird. JULs, just leave a receptacle for bussing later, like in the morning when breakfast is delivered. The other snack items had minimal variety. It didn't seem like there was enough variation with the snack food. Having a lot of food on your plate is far more appropriate than not having enough to eat when freshly made hot food is far out of reach. JUL's provides a lot of common sense for maritime safety. However, I didn't see how asking was going to make a difference because the meals come from a facility topside.
Tropical Vacations: Get covered with trip insurance. Bad weather can cancel flights to Miami. It does not seem reasonable to believe you can expect to check-in late even though you paid for the adventure. I strongly recommend spending the night at the Marriott so you have no stress about arriving to JUL's on-time. How JUL's has not partnered with their neighbours seems like such a obvious marketing oversight. They didn't even have a Town Car or limo contracted for airport access.
Photo Opportunities: Plenty. Start taking pics as soon as you arrive. It would be so easy to have a fixed video camera recording guests suiting up, donning the dive gear and making the initial descent. The dive master should have a few cameras going on all dives to record the guests and the dive itself. A camera in the airlock and another in the real lab's airlock, and more on the lab supports; these cameras could provide the content for a DVD that is presented to each diver when they leave. The people working here need to make every guest feel important and recognize them as a rare breed of adventures.
Gift Shop: Nothing in the gift shop impressed me. A serious Columbia or Patagonia logo Jack is what adults want, not a screen print T-shirt. I would have enjoyed a comfortable jumpsuit that astronauts, or aquanauts wear on station WITH a graphic logo embroidered. For the money I spent on reserving the entire lodge, dinner, and a visit with the scientists in a working underwater marine lab, I never thought I would be saying good-bye without a significant souvenir.
Safety: As an experienced SCUBA diver, I was very comfortable. However, I do not recall reviewing emergency plans with anyone. The phone, as I do recall, was manned with support staff on the surface. There was a very overstated concern with personal health. You'll be reminded many times not to go very far above or below sea level after leaving, depending on a few factors. Key Largo seems centrally located for continuing a Florida vacation.
Exploring & Critters: The larger fish that hangout under and near JUL's are not skittish. That JUL's had not created an underwater museum or an underwater geocashe search course seems lazy. I didn't dive unless the divemaster/scientist came as scheduled. He was the only person that impressed me as customer service proficient. He loved being underwater. He liked people. He had fun telling his story about the current projects, and technologies, giving demonstrations. He let me operate a small submersible ROV so I could simulate performing a task he does from his lab. Later, after donning the dive gear, he gave the escort back to the proximate underwater lodge, the habitat in the website photos and illustration.
An example of their self-centered view of customer service are their closed dates. Imagine a motel or hotel telling you they are closed on the holidays. Prices go up; lodging is not "closed." I don't understand. The JUL's website indicates --
We will be CLOSED on these days:
November 26, 2015
December 23 - 28, 2015
December 31, 2015
January 1, 2016
I qualified for the PADI Aquanaut Speciality, although I never received the card. They didn't process the paperwork in my behalf (they expected me to do that while on a planned international vacation). If they continue this, try your best to mail the forms before leaving Key Largo. This is a highly valued once in a lifetime experience for most JUL's guests.
Entertainment: This topic leaves much to be desired: The Abyss, again. Really? Why? Show me something meaningful. Fish living here do not hang-out by the big glass porthole. Is there nothing to attract and keep fish near this view to the outside?
My expectations were exceeded in terms of living underwater. I can do this. And I could live in the confines of a spacecraft too, now I'm sure. If more adults did this, and JUL explained how this confined space is like life on the surface, more people might stop taking their existence for granted.