Juliana Hotel Brussels, an SLH Hotel

Hotels room are very nice decorated and very comfortable. They have excellent restaurant on the Ground Floor. The only inconvenient is at night you don't feel secure in this area (specially this square). The building is a historical and one of the most beautiful building in the area.

It really is a beautiful hotel. The location is amazing, right in the middle of the city centre. There are a lot of amanities close by. The moment you step in it feels like you've arrived at a luxurious palace. Everything is neat and tidy and made perfect up until the tiniest detail. Even the bathrooms in the lobby are nice. There is also really good security which made us feel safe. We would really recommend going here!

I had seen reviews regarding the construction blocking access to the hotel, so I emailed an inquiry to the hotel and I was assured access was no problem and was promised access instructions. Never received instructions and as a result had to drag our luggage three blocks and pay an additional 10 euros for the taxi to try to get close to the hotel. |I also was assured of air conditioning and requested my room be cooled prior to my arrival. It was not. They apparently do have the ability to make the air conditioning work better, so it is possible to be comfortable. |And the cold water faucet doesn’t work in the bathroom, no problem, two sinks. And the hot water faucet barely works on the other sink, again, no problem two sinks. |The spa area is a comfortable size for the hotel and is spotless with a wonderful sauna and steam room to enjoy with your spouse. The hotel requests that you use a towel for hygiene reasons. I never saw anyone else in the spa area while we were there, it is really quite comfortable. |The staff were quite helpful and responded to every request. Shout outs to Flor, Miriam, Greg and Christian. Christian can provide an excellent massage. |This is really a great location for exploring Brussels and conveniently located for dining and sightseeing. |I look forward to returning to this boutique style hotel. |A complimentary ride to the airport was provided to compensate us for the access on arrival negative experience. Well done!|Be sure to demand access instructions, it appears pretty easy to navigate once you are aware of the limited entry options.

The hotel decor was beautiful and the Room was exquisite. We were upgraded to a suit. The hotel is tucked away in a courtyard that Uber can't enter so we had to find our way. Only taxis can enter the courtyard. The area next to the hotel was very busy shopping area but we wouldn't hear any of the noise as our room was facing the inner courtyard. The hotel has a small staff and very boutique style. The breakfast was included in our room and had a lot of choice. It didn't seem like they had a full-time concierge either but the staff at the checkin counter would help. |As far as the city of Brussels, there was a lot of construction, traffic and road closures which was an annoyance. Im not sure If I will visit this city again but the hotel was great!!

I've stayed at Juliana 10+ times over last year for mix of work / leisure trips and it has been fantastic every time. Its location is a hidden sanctuary-like square in the very centre of the city. The staff give a proper 5* hotel experience (from time to answer phone to bringing milk for a toddler at 3am etc). Whilst small, the gym is open to pool & spa which gives it a really nice vibe. The rooms & bedrooms look beautiful, and function brilliantly (e.g. plug sockets in all the right places, precise temperature controls, lighting which is easy to turn on/off, TV which you can cast to reliably). And the TV remote is housed in its own leather bound box with magnetic hinged lid on the bedside table - ridiculous, and so cute. Highly recommend.

Review of Juliana Hotel: A Disappointing Experience|My stay at the Juliana Hotel was, unfortunately, far from satisfactory, and I cannot recommend this establishment, especially for those expecting a 5-star experience. From the moment I arrived, issues arose that significantly marred my stay.|Firstly, the room I was assigned was noticeably dirty. Dust was visible on surfaces, and the overall cleanliness was subpar for a hotel claiming 5-star status. When I raised this concern with the manager, I was met with an astonishingly dismissive attitude. The manager acknowledged the room's condition but refused to change my room, stating it "wasn't dirty enough" to warrant a switch. This response was not only unprofessional but also unacceptable for a hotel of this supposed caliber. (See attached photo for evidence of the room's condition.)|The bathroom facilities were another point of frustration. The faucets were extremely stiff and difficult to operate, making basic tasks like washing hands unnecessarily cumbersome. This kind of maintenance oversight is inexcusable in a luxury hotel.|The hotel's restaurant was equally disappointing. The food quality was poor, with dishes lacking flavor and presentation. To top it off, during breakfast, I requested a matcha tea, but the staff member preparing it clearly had no idea how to make one properly, resulting in a substandard drink that was barely palatable.|The most egregious issue, however, was the manager's behavior. Not only was the manager rude, but their manners were shockingly poor, showing little regard for guest satisfaction. This lack of professionalism permeated the entire experience, making it clear that the hotel is poorly managed.|In my experience, many 4-star hotels far surpass the Juliana Hotel in cleanliness, service, and overall quality. This establishment does not live up to its 5-star rating and feels more like a poorly run operation. I strongly advise potential guests to look elsewhere for a more pleasant and professional stay. What a truly disappointing experience.|Rating: 1/5

I just got off a plane after around 15 hours of travel extremely jet lagged. I was going to the hotel with my wife at around 8AM with the intention of dropping off our luggage and checking in later in the day. Not only was everyone at the front desk extremely helpful, but they informed us that our room was already available and we would be able to go straight there. Being as exhausted as we were, this was incredible to hear. Beyond the initial check-in, the staff were all wonderful, the pool and sauna were clean and beautiful, the breakfast one of the more beautiful I’ve ever seen, and the location absolutely superb. I’d be remiss to ever stay anywhere else when in Brussels.

I ordered and paid for a room specifically with a bathtub, but ended up with just a shower. The front desk staff kept insisting that 'bathtub' just means 'bathroom.' What's worse, my friend booked the identical room type and he got a bathtub! The receptionist then tried to tell me she 'voluntarily upgraded' his room. We had to argue repeatedly to explain that a bathtub actually means a bathtub. I absolutely do not recommend this hotel – it's constant problems. I paid for a room with both a bathtub and breakfast, but got a room without a tub and was then charged extra for breakfast. Despite showing them my booking confirmation, they refused to budge. It's truly infuriating; there's always something. And to top it off, the air conditioning didn't even work.