Juliana Hotel Brussels, an SLH Hotel

I had an absolutely fantastic stay here! From the moment I arrived, everything felt relaxing and welcoming. The spa and pool area was spotless, and incredibly peaceful. It was the perfect place to unwind. The atmosphere throughout the hotel was calm and luxurious, and the attention to detail really stood out. Everything felt thoughtfully planned to make us feel comfortable and refreshed. I would highly recommend this hotel to anyone looking for a relaxing getaway in the centre on Brussels.

What a wonderful visit we just had for our first time in Brussels. Ophelia at the desk could not have been more helpful, and the entire staff from the restaurant to housekeeping was responsive and helpful. The breakfast buffet is fantastic- so many choices and all fresh and delicious! We also had dinner at the hotel a couple nights, and it was delicious. The rooms are beautiful and very comfortable with lots of nice touches. Also used the fitness room which was small but ample. Highly recommend this hotel for walking to many things, and a personal and enjoyable experience.

I had one of the most unpleasant hotel experiences I’ve ever had at Hotel Juliana. When I arrived on the night of 1 December, I entered a freezing room—the window had been left popped open even though it was 4°C outside. I quickly found out that the heating didn’t work at all. To make matters worse, despite the hotel already knowing (as I found out later) about ongoing heating issues, I was still charged €200 as a guarantee on arrival for a room that was prepaid and clearly not in an acceptable condition. When I called reception to complain, I was told they were hoping the heating would start working again soon. Their only solution was to offer me another room for one night, explaining that I would have to move again the next day. To avoid even more disturbance late at night, I stayed in the freezing room, hoping the issue would be resolved by morning. The next day, nothing had improved. I complained again and insisted they either fix the heating or offer a proper room, but in the end they simply brought a portable radiator—still without ever offering an apology for the discomfort or the completely inadequate handling of the situation. For a hotel in this price range, this level of service is unacceptable. I strongly warn other guests to check the heating before paying or staying overnight, as my experience was far below any reasonable standard.

I thoroughly enjoyed my time at this beautiful hotel in central Brussels. Its location is perfect, just minutes away from shopping areas and the public transportation. Inside, everything is luxurious, spotlessly clean, and beautifully maintained. The breakfast buffet was absolutely delicious, with a wide variety of options to suit every taste. The staff were outstanding, always helpful, attentive, and genuinely committed to making guests feel at home. I especially want to mention the gentleman who took breakfast orders each morning when my daughter and I were there. He went above and beyond to ensure we had everything we needed, and his kindness and attentiveness truly made our mornings special. I highly recommend this hotel and will definitely be returning on my next visit to Brussels.

I stayed here with my family of (4) for (3) nights in (2) separate rooms. This was an excellent stay in a very nice boutique type facility. This hotel is VERY quiet and has a chic vibe about it. The rooms are nicely decorated with excellent beds and nice bathrooms (although we were not fans of the "rain" type showerhead). The breakfast is excellent with many options and a high-end feel. The staff was extremely nice and helpful to our family. The location of this facility is slightly odd and it is a bit of a walk from the main train station. The location is a bit "our of the way" and while it opens to a nice plaza with some monuments, it is not a very busy area. The walk to the Grand Place and entertainment in that area is only about 10 minutes and is quite easy. I would stay here again - although it is a bit pricey.

Well my experience was good and bad. The good: great location overlooking a pretty plaza. The decor is interesting. The bad: a tad dark in spots. We had to move rooms because of construction outside our window facing the square. Our initial room was really small. Not what I was expecting for the rate we paid. After our first night we were moved to a spacious, quiet, clean room, we expected for this hotel. It overlooked a garden area. I had an unfortunate fall on the first night in the lobby. It could have been far worse. I fell down the front steps in front of the reception area. It struck me odd how the staff seemed unconcerned as to my welfare apart from giving me an ice pack for a very sore face which resulted in bad bruising. Not once did anyone ask me how I was afterward the incident, or during my stay. My husband got ill also and we had to extend our stay by two more nights. Fortunately we did not have to change rooms again. Our room was comfortable apart from a poor supply of coffee and tea and the quality of both was poor also. The bed comfy. Very quiet also at night, thankfully. Some staff members were congenial enough as they should be. We were charged for breakfasts we did not have. It was quickly rectified. An odd 200 euro deposit is taken out on our card for our stay. I've never encountered that before. All in all more like a four star hotel with 5 star prices. Maybe some people need empathy training and, oh, bring a flashlight because it's so dark in places you'll most likely need it.

The staff is very friendly. The decor was tasteful. The room was clean and comfortable. Internet was fast and reliable. The bathroom was spacious. Breakfast was very good. Location was excellent but a short 2-min walk from where any Uber can drop off or pickup. I would stay here again if I am visiting Brussels.

Nowadays all hotels everywhere are overpriced. The difference is all in the details. Juliana hotel was all about details. Great design and very very well maintained. Its all design with wandefull ceilings and spatious rooms. Great location and very wellcomming. I enjoyed it very mich. brussels os not a very fun or wanderful city but this hotel made our trip a lot more plesant.