Juliana Hotel Colombo

I am a regular customer at this hotel, but recently the service at reception was very disappointing. The reception manager (Kasun) was quite rude and delayed the entry and checkout process. However, one female receptionist was very polite and helpful. I hope the management improves the customer service at the reception.

My experience at Juliana Hotel was extremely disappointing. When I called ahead to reserve a room, I was told that reservations couldn’t be made over the phone and I had to come in person. After going all the way there, the receptionist, who was very rude, told me to wait 30 minutes and I ended up waiting over an hour and a half to get a room. Once I finally got the room, it was in terrible condition. The walls were stained and damaged, and the bed was so uncomfortable it felt like sleeping on the ground. To make things worse, the parking security guard forcefully asked for a tip. When I refused, he didn’t bother to assist or even check the surroundings while I was reversing, because of his negligence, my car got badly damaged. Overall, this was the worst hotel experience I’ve had. I wouldn’t recommend this place to anyone. Absolutely unacceptable.

I visited this place with my wife, and it was a total disappointment. The bed was extremely hard—felt like sleeping on rocks honestly, the ground would have been more comfortable. The A/C only made noise but didn’t cool the room at all. The bathroom was not clean, and hot water was available only in the morning. The reception experience was very uncomfortable—they made us wait while they “checked” the room, which felt disrespectful and unprofessional. The overall environment was unpleasant, the place looked run-down and almost haunted. I also noticed many couples coming and going, which gave the place a very cheap vibe. This place is absolute trash and definitely not worth Rs. 7,500. I would not recommend it to anyone.

We stayed in Room 1010 on the first floor, & overall, it was a comfortable experience. The room offers ample space, a clean bathroom with reliable hot water, a functional TV with 15 channels, & a well-working AC unit. 🍂 The only drawback was the navy blue silk-style bed sheets—they appeared dirty despite being washed, which detracted from an otherwise pleasant stay. Fresh, clean sheets would make it perfect, & we'd happily return then. Bonus: It's conveniently located for nighttime trips to Galle Face Uber costs just 220 LKR.! R.s 7500 for one night,, Recommended for budget travelers ✍️ Updated (Dec 26, 2025 )

Please do not waste your money or time on this so-called “hotel.” The photos displayed on Google, Booking.com, and Agoda are highly misleading and appear to be heavily edited. This is, without question, the worst hotel I have ever stayed in, and the experience was genuinely distressing. Although the lobby has been renovated, the condition of the rest of the property is alarming. The elevator was unstable and felt unsafe. The corridor leading to the room had standing water on the floor, visible mold on the walls, and peeling paint throughout. When the room was opened, we were immediately hit by an overwhelming stench resembling that of a dead rodent. The room itself was dark, damp, and extremely humid, making it completely uninhabitable.We left the place immediately. Despite its excellent location, the hotel is in such poor condition that it is not suitable for guests.

One of the worst experiences I had in Juliana Hotel Colombo. I've been to many hotels, but I haven't seen such rude, impolite customer management. The manager, Upul, was very ill-mannered and provided the most disrespectful customer service ever. We should teach him to behave with customers instead of acting like the owner of the hotel itself. We phoned them several times, inquired about the rooms in the hotel, and went on to reserve a booking for a room, but after reaching the place, they said there were none available, and the manager spoke aggressively, mentioning, "If you want, you stay, or else search and go for another one." And also he mentioned saying "it is a loss for him to give us the room for 7500/= and and gain or profit to give the room for other customer who are booking for 2 to 3 hours" we Inquired the hotel only because they have mentioned this price. Initially while speaking about it the manger was in very ruthless and blunt behavior. Overall, an extremely bad experience ever. We have video proof also

I booked this hotel for an overnight stay during my office work trip after seeing the photos online—but it was a total disappointment. The room was not clean, the TV remote didn’t work, and the bed sheets were in terrible condition. The bed itself was uncomfortable and not suitable for sleeping. At the reception, they mentioned that hot water was available, but it didn’t work at all. For Rs. 7,500, the experience was very disappointing. Don’t be misled by the photos—they are not accurate. I do not recommend this place to anyone

Well location is good.. very old hotel 🏨 Price is okay 👍🏻 Room and washroom are very basic and very old style… They need to work on their washrooms at-least..