Jumbaktas

Nice enough room but adjacent to the smoking area, so pretty smelly! No way to control the furnace-like heat except by opening the window onto one of Astana's busiest streets - also not ideal when the outside temperature is -15. WiFi very poor. Others have said the breakfast was good. I can't agree. Lots available, but all of the 'hot' food was cold. All of the bread was stale. Coffee was poor.

The only reason I chose this hotel was the proximity to my point of visit. Almost all features and amenities matched good 3-star hotel level. Architecture and design (as in all Astana) is embarrassing though (be careful at slippery bathroom wall tiles put on the main entrance floor, this is a signature "style" in Kazakhstan). Breakfast was generous and featured Kazakh national desserts and unique 5-grain porridge. But main disappointment was almost non-existent Wi-Fi, so I had to spend a lot of time at neighboring McDonald's to communicate for business. A major hassle for international guests who rely on internet phones and emails. Are you kidding me, Zhumbaktas Hotel?

WiFi internet was not bad, because there was no internet at all, at least in room 511. Rooms are old fashioned and clean enough but not more than that. Breakfast was good and not excellent.

Nice and clean structure. Very good service and comfortable rooms. Good position and good connection with Airport and City Center.

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside)||There is a pleasant lobby/bar, but the bartenders don't speak English.||The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! ||The breakfast is moderate, quality is okay, staff unfriendly.||The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. ||I can recommend the hotel (apart from the facilities).

Stayed here for a week with my family. Hotel itself was nice and in a good location. Booked the family room which was big and nice. Breakfast and room service was good. All staff was pleasent and good. Spoke english well and very helpful. The confusion comes with the amentities. You have to have a pass from the front desk for the pool, gym, and everything. I booked and paid for 4 people. The hotel would only give passes for this for 2 people. Not as advertised. Not a child friendly hotel. Kids can not swim in the pool unless they are 13 years old. The pool, gym, and spa are different than hotel. Not easy to use. Have to get a pass and show passports to just use the gym or pool. For adults the hotel would be fine for just 2 people. For a family you need to look at another hotel. I paid a lot for these rooms and amentites and did not get what was advertised.

A classy place all around. Excellent breakfast selection. Very comfy bed. Good location. Highly recommended.

Nice place, great location. Nice views, clean rooms. Especially would like to thank the friendly personnel. The breakfast was good, and as a bonus - their bar serving the meals even at late nights! at the lobby is entrance to the spa center, that is also great.