Jumeirah Al Qasr

We had an amazing stay at Jumeirah Al Qasr — everything from the service to the setting made it a truly special experience.||From the moment we arrived, John at the front desk made us feel welcome. He explained all the details of our FHR benefits, gave us a map to help us get around the beautiful grounds, and answered all our questions with ease. His knowledge of the property was impressive and helped us make the most of our time there.||We were also greeted by Veronika from Guest Relations, who offered us traditional Arabic tea and delicious dates upon arrival. She then walked us to our room and explained everything clearly and kindly. It was a lovely touch and really set the tone for our stay — she clearly cares about what she does.||At checkout, Latiza, the Guest Relations Manager, checked in with us to see if everything went smoothly, which we appreciated. Mariana, who processed our checkout, was very helpful and even corrected a spa billing error right away. Everything was handled efficiently and with a smile.||We spent some time at the J Club located at Jumeirah Mina A’Salam — it’s part of the same group and has a fantastic gym setup. It’s a great spot if you want to keep up with your workouts while traveling.||We also had dinner at Hanaaya Restaurant, and the food was excellent. So many options, and everything was high quality. We enjoyed it so much we decided to come back and have already booked our next stay!||The beach at Al Qasr deserves a special mention. The view of Burj Al Arab is incredible, and the water was clean, calm, and very inviting — one of the nicest beach settings we’ve experienced in Dubai.||The only thing we missed this time was trying the Al Qasr open buffet dinner, but that’s at the top of our list for the next visit.||Thank you to the whole team at Jumeirah Al Qasr for making our stay so enjoyable. We’re looking forward to coming back very soon.

This hotel is truly a hidden gem in Dubai. Elegant, serene, and perfectly located by the sea it offers a sense of calm from the very first moment. What I love most is its exclusive, peaceful atmosphere. It’s not crowded or noisy, just perfect for relaxing, recharging, and enjoying true beauty in privacy. The design is impeccable, the attention to detail outstanding, and the service is truly high end. A refined and subtle luxury experience.Would absolutely choose it again. Perfect for a quiet getaway, a moment of peace, or simply treating yourself to something unforgettable.

Wow what a stunning hotel for our family holiday!! It had everything we could have needed! From starting our day with a delicious breakfast, enjoying the kids club, pool and beach, all amazing! To enjoying the gym spa and waterpark..we loved this hotel! The rooms were so clean and well maintained! Staff super friendly and professional. We can’t wait to come back!!

Amazing Celeste Pool Bar||Jun 2025||We visited Al Qasr Pool bar while staying at Mina Al Salam. We have been coming to Al Qasr and Mina Al Salam for 15 years.||The staff at Celeste are amazing.||Zer, Edward and Abubakar made amazing cocktails always with a smile and chatted away they are brilliant Cocktail Mixologists who work in challenging conditions with the heat and direct sun.||I would also like to mention the hard work in very hot sun of||Anna, Midhun, Bejoy, Godwin, Sanjay, Bridgette and Razul great service by all and always lovely and chatty.||Thank you to Ken for the Peach Bellinis so kind.||||Ken and Lucky are both lovely and chatty.||Not to forget the very hard work on the beach of Shiob (I hope I have got his name right he works at Al Qasr beach sorting out water and towels).||We have been coming to this pool bar for 15 years and the staff make it they are a credit to the hotel.||Others that we didn't see in June that deserve a mention is Jose and Ali unfortunately they must have been on holiday but we will see them in September when we are back.||||I don't like to write anything negative but this is for Al Qasr management.||The pool at Al Qasr is in need of serious attention. I witnessed on 3 separate occasions that children had cut their feet on missing tiles in the pool. I'm glad to hear that the pool is going to get renovated. I heard from a friend that was at Al Qasr also in June.||Another maintenance issue is the two very large sun canopies/ umberellas on wheels at the pool bar are both broken please either get them fixed or replaced as less shaded areas without them working especially in June heat. These are maintenance issues that the management need to sort out.||There should also be some shade at Celeste bar at the top end. There is very little shade at the bar and in June intense heat you need shade.||||This is also for Al Qasr management.||Please give your staff cotton or linen uniforms than the new shirts that are||man made polyester material. I would like to see how well the management would cope doing a 9 hour shift in polyester shirts at 45 degree temperature. Think how hot the staff must be in polyester shirts. I couldn't believe when I seen the new shirts that they were not made of cotton and linen that are breathable material.||||I'm sorry l have written negative comments but shade in the sun and pool maintenance is important issues. As is the comfort of the very hard working staff in very hot sun.||||The staff and service and the food and drinks are outstanding. It's just maintenance issues that need to be addressed by the management.||Had great time otherwise.||Back in September||Wayne and Gail Dunbar

I’ve been dining at the restaurants in Jumeirah Al Qasr for years and had always liked the property. This summer vacation, I booked a staycation and had a wonderful stay. From check-in to check-out, we had a seamless experience. The property is stunning, the rooms are spacious and come with a beautiful view. The facilities are world class and the hospitality is incredible. Whether you are a couple or a family or a solo traveler,Jumeirah Al Qasr is a great property for a luxury stay.

I wanted to take a moment to express my deepest appreciation to the incredible team at the Palace. Every visit feels like a return home, thanks to the warmth, dedication, and genuine care shown by so many of your staff, who I am proud to also call family.||A special mention must go to Ferdous and William at the Palace Lounge. What fabulous hosts they are. Juan has done an outstanding job leading such a talented team. I am especially proud of Ferdous and his recent promotion; an achievement so well deserved. William’s consistently warm welcome and positive energy are truly uplifting and greatly appreciated. Vera was a lovely addition to the family and it was a pleasure to be in her company. ||It is always a pleasure to see the Palace Lounge team; the kindness they show on every visit creates a true sense of belonging. It is, without question, a family. Chef Jagath Indika deserves recognition for his dedication and excellence in the Palace Lounge; it’s a joy to see his passion come through in every detail.||Wallace and the valet team continue to provide a spectacular welcome each time; their consistency and hospitality do not go unnoticed.||Polo serving staff at Arboretum continue to deliver magnifique service, and I am always impressed by the professionalism and attentiveness of the team.||Chef Eric, it is always a pleasure to catch up with you and hear about your green-fingered initiatives. Your passion is infectious.||Rohit and the team are forever showing excellence as a service during dining - fulfilling all needs with care and dedication. They remain consistently welcoming, attending to every detail with warmth and precision - their standard of service is truly exemplary.||It’s always lovely to see Katty at concierge, and James - your ever-radiant smile and welcoming aura always make my day.||Room service, however, was a bit slower and less responsive than usual on this visit - a small point, but one I hope can be looked into.||The Celeste team, though featuring many new faces, were absolutely lovely and eager to assist - refreshing to see such enthusiasm.||Dilip, the Abra captain, continues to impress with his attentiveness and memory - each welcome feels more joyful than the last, and his energy is unmatched.||Unfortunately, I did experience some disappointment with the E-Butler service, particularly regarding the lack of communication; I hope this can be improved in the future, as it’s such an important part of the guest experience.||In the room, the bed linen was not clean and had sand on it, which was very disappointing. Additionally, the floor did not appear to be vacuumed properly, and on the balcony, there were scraps of string tied to the bars, which affected the overall presentation of the space.||Similarly, Reception service felt a little below the usual high standard; response times were not as prompt, and I often found myself having to follow up on matters, which was unexpected.||Lastly, I must express my utmost admiration for Fatma Lamara; she is an absolute delight to see, consistently delivering everything that defines a true welcome home. Her dedication to the guest experience and her embodiment of front-of-house excellence are truly commendable.||Thank you once again to the entire team. Your continued dedication, warmth, and professionalism are what make this place so special. I look forward to my next visit with great anticipation.

A Pure Dream Come True – Every Single Time Where do I even begin? This hotel is a dream come true for our family. From the moment we arrive to the moment we leave, everything is consistently perfect. The hotel itself is stunning, but it’s the staff that truly make it exceptional. From the butlers to the restaurant managers and chefs – every single person goes above and beyond to deliver world-class service. Our kids absolutely love it here – they’re always excited to return, and the hotel does an outstanding job making children feel welcome and entertained. We always stay for 3 weeks every summer, and every visit feels just as magical as the last. This year, we stayed in Dar Al Masyaf Villa 16, which was beautiful and incredibly well looked after. Even the housekeeping and security staff are amazing – so kind, respectful, and always willing to help with a smile. It truly feels like everyone here is dedicated to making your stay unforgettable. The only downside? It’s quite expensive during the winter months – otherwise, we’d be coming twice a year without question.

Amazing hotel. Ideal location, great food and was really good that it's connected to all the other Jumeirah properties in the area. Highly recommend! Our room was also kept spotless by the housekeeping staff Haji. He made sure he came in when we weren't around and did his magic. The beach staff manning the sunbeds were also amazing - not an easy gig in the searing heat but they always had a smile on and happy to serve. Definitely recommend!