alexandrasT27FY
Google
I would have given 5 stars if it wasn’t for breakfast. ||Stayed in the hotel for 7 nights and really enjoyed everything but I would like to bring management’s attention to the breakfast opening hours.| |The closure time of a la carte at 10:30am is absolutely unacceptable for a luxury holiday resort. This is not a business hotel, moreover, the management must be well aware that the majority of guests are coming from Europe with an 8-hour time difference. It took your guests 17h to reach Bali, the last thing they want to have is a deadline for fried eggs.|This is a global standard for hotels like Ritz, St Regis and Four Seasons to offer breakfast until 11am.|The buffet is officially open until 11am and it makes no sense at all that a la carte closes at 10:30. The majority of a la carte dishes do not even require cooking such as chia pudding and coconut yogurt.|We had to “fight” for simple food at 10:40, as staff was reluctant to bring it. I raised this issue with the Associate Director for food & beverage I Gede Sentana, he promised to address it and for a few days we had no issues, but as staff shifts changed, the same happened. Please understand that guests don’t want to be greeted in the restaurant by the phrase “good morning, a la carte is closed, you can’t order anything”, instead it should be “good morning, please enjoy your breakfast, have a nice day”. I can’t stress enough that opening hours must be adjusted. | |Villas are amazing, very beautiful and bedroom is conveniently divided from the living room. We were pleased to receive complimentary beach hats and beach bags.|Food across all restaurants was outstanding, great choice on the menus.| |The pool offers various complementary snacks, which were different every day.| |Really liked the quality of SPA therapists, however, I wish SPA was opened until 10pm instead of 9pm.||The hotel beach area is too small, unfortunately, and often you can’t find free sunbeds there. I guess the hotel wasn’t allowed to take a larger area of the public beach but it would nice to get it increased in the future. Beach is clean, as hotel does remove all the rubbish even from public areas, which is great.