Trip.com M.
Google
I booked the Himalayas Hotel in Pudong because it is part of the Jumeirah chain and I expected a consistent 5-star standard.Positives:The room was very spacious, clean, and modern. The check-in process was smooth and efficient, especially since I had prepaid through Trip.com. While I understand that China is not known for service-oriented hospitality, the staff were generally fine—efficient and straightforward. However, for a hotel of this calibre, I would have appreciated even a small gesture of warmth, such as a smile or a brief greeting.Breakfast:This was somewhat disappointing for a 5-star property. The Chinese cuisine selection was adequate, but many items were a bit bland or dry. That said, the congee and wonton soup were excellent. Coffee was decent, and there were several juice options, though none were freshly squeezed.Location:The hotel is about a 20-minute walk from the Maglev train station. It felt a bit long, but manageable if you’re reasonably fit. The surrounding area has plenty of local restaurants, which was convenient.Overall, it was a comfortable stay, but certain service elements fell short of the 5-star standard I expected from a Jumeirah-affiliated hotel.