Jumeirah Zabeel Saray

Stayed here with friends and had a wonderful experience overall. The hotel is very luxurious, well maintained, and beautifully designed. Rooms were spacious, clean, and extremely comfortable. The service was excellent from start to finish – staff were polite, professional, and always ready to help. The location is great with a private beach and relaxing pool areas, perfect for spending quality time with friends. Food quality was very good with nice variety and good presentation. The atmosphere is calm, classy, and not crowded, which made the stay even more enjoyable. The only minor issue was some nearby construction, but it did not disturb us much and the excellent service made it easy to overlook. Overall, it was a very pleasant and memorable stay. Highly recommended.

We visited this wonderful hotel in September for 10 nights with our 2 children aged 5 & 8. We stayed half board and it was worth it!||||Check in was very smooth, everyone on reception is very helpful - we managed to check into our room early which was good. ||||The kids club for the children is excellent and the lifeguards around all the pools are very attentive. ||||I loved the sports bar, lots of TVs with all the football matches on and very good food. You can use your half board meals here, yes you do have to pay for drinks, but they do have happy hour for 2 hours which makes it about £6.50 a pint!!||||Finally a big thank you to Kris & Noel in the Sultans Lounge - they were wonderful. We loved relaxing here with drinks and food in the day time. They were always very helpful and great service. ||||Our family loved this hotel !!

Stayed from Christmas and new year until the start of January. The hotel, does not feel as luxurious as many other 5 star properties in Dubai. I found a lot of the staff to be unfriendly. The service around the pool was poor. Having to ask 2/3 times for water to be replaced when finished every single time. The guy kept forgetting. The kids club is very poor. For a family hotel I was incredibly disappointed by this. It is just about acceptable for kids aged 4 or 5. For any older there is just a room to sit in. There are zero activities for them to do and nothing to do. Kids club in other 5 star Dubai properties usually allow the children a chance to not be in the pool all day, take a break from the sun and make friends. The buffet selection at night had a dessert area with desserts kept behind a glass cabinet. A lot of dubai hotels do this. None have a grumpy / miserable chef or waiter who vanishes like Houdini and you have to wait for him to hand them out. The positives the pool was incredible clean. The rooms were kept clean and the waiting staff in the hotel worked incredibly hard. The warmest greeting during my entire stay was from the Valet staff at the front of the hotel. The room was kept clean. I paid a lot for our family of 5. If I had paid half the price I would still have been quite disappointed. Not one member of the hotel team checked on us during our stay. When I expressed the poor experience upon finally being asked what I thought I was offered a token gesture equivalent to £100 GBP. I paid over £10,000 for my stay so hardly a great deal. As it stands I would not return. In reply to the reply from Mark. Respectfully take on board you wish to learn from my comments however I don't think thats particularly good enough given the time of year and price paid and really think a Jumeirah property should be reaching out and doing more for me and the family on this occasion.

we had an exceptional stay at Jumeirah Zabeel Saray. The ambiance was luxurious, and the service was outstanding. A special thanks to Manager Yasmin and Front of House Lars (give this guy a promotion!) for their warm hospitality. The pool was excellent, the spa was out of this world, (BEST IN DUBAI!) and the food quality was superb, with brilliant à la carte restaurants. Highly recommended!

We stayed at the hotel for a week in December, and this was our third visit, once again, we were not disappointed. The service throughout our stay was fantastic. The staff are incredibly friendly, professional and always willing to go the extra mile; nothing ever felt like too much trouble.||The beach is beautiful, with plenty of sun loungers available at any time of day. The beach team, led by Santosh, was outstanding and consistently delivered excellent service.||The food in the restaurants was very good. We did miss the Japanese restaurant that we thoroughly enjoyed during our previous stay, so it would be great to see another dining option introduced to replace it.||Housekeeping deserves special recognition. Ajith looked after us exceptionally well, the room was always spotless, water was replenished without us needing to ask and his thoughtful, attentive service truly made a difference and felt very personal.||The breakfast experience was equally impressive. The team, led by Abhinav, was extremely well organised and we never waited more than five minutes for our coffee.||Overall, we were made to feel completely at home. Thank you to the entire team for such a relaxing and memorable stay. We will definitely be back.

We had very good time with family at Jumeirah Zabeel Saray Hotel. Very attractive and peaceful atmosphere. I would love to mention Santosh from valet and his team were very friendly and helpful to us always. Specially Richard,Nido those guys are truly amazing and kind souls very humble and helpful. We will comeback for sure and stay longer.

Had excellent stay , hotel is beautiful and had a relaxing stay , staff were very good. Jose had pool looked after us , breakfast was best ive had at hotel. Dinner could do with more variety and water should be included with dinner . The hotel was apparently under renovation but we never heard any disruption. Would definitely return

Beautiful hotel on the palm with great service, excellent food and comfortable facilities. The hotel offers an excellent breakfast buffet with global varieties covering all guests needs. The quality of the breakfast is excellent. The main pool is nice and large enough to accommodate guests although securing a lounger can be difficult at times. The pool for villa residence is also very good although can feel cold at times compared to the main pool. The spa facilities are of high quality including a unique snow room. The spa facilities are complimentary for hotel guests and would recommend using these facilities if you can. The gym although small is equipped with cardio and weight resistance machines which are modern and afford a good workout. Shisha is available at the Sultan lounge and Zenzi beach. The only gripe is that mosquitos are abundant in this resort resulting in frequent bites that I have not encountered staying at other hotels on the palm. A great hotel which I would stay at again.