Jumeirah Zabeel Saray

We truly enjoyed our stay at this beautiful resort from start to finish. From the moment we arrived, we felt welcome and well taken care of, and we had a fantastic experience overall. The true jewels of this resort are the people who work here. Every single team member we encountered was kind, professional, and genuinely committed to making our stay special. This applies across all departments — the service level is outstanding. A very special mention goes to Ajed, who took care of our room during our stay. His attention to detail, dedication, and warm attitude made a real difference for us. We truly appreciate his hard work and effort — thank you, Ajed! The resort itself is stunning, with a wonderful pool area and a beautiful private beach that invites you to relax and unwind. The restaurants within the hotel are also not to be underestimated — we enjoyed excellent food and great variety throughout our stay. All in all, we had a great experience and would happily return. We can’t wait to see the new rooms. Highly recommended for anyone looking for a high-quality resort with exceptional service and a fantastic atmosphere.

Stayed here with friends and had a wonderful experience overall. The hotel is very luxurious, well maintained, and beautifully designed. Rooms were spacious, clean, and extremely comfortable. The service was excellent from start to finish – staff were polite, professional, and always ready to help. The location is great with a private beach and relaxing pool areas, perfect for spending quality time with friends. Food quality was very good with nice variety and good presentation. The atmosphere is calm, classy, and not crowded, which made the stay even more enjoyable. The only minor issue was some nearby construction, but it did not disturb us much and the excellent service made it easy to overlook. Overall, it was a very pleasant and memorable stay. Highly recommended.

We recently hosted a company breakfast and it was a wonderful experience. The breakfast buffet was excellent, with a wide variety of delicious food, fresh fruits, and refreshing drinks. The staff were extremely helpful, professional, and welcoming, making everything seamless. The hotel was spotless, smelled beautiful, and had such authentic, luxurious vibes throughout. A truly lovely setting for both corporate events and leisure highly recommended.

Super relaxing, very clean and amazing service. Would definitely go back again and recommend to others. I used the jacuzzi, saunas, steam room, snow room and swimming pool. Plus i got there balinese deep tissue massage was definitely a 10/10!

Our 25th wedding anniversary at Jumeirah Zabeel Saray in Dubai was truly the best experience of our lives. My wife and I have traveled all over the world, but nothing comes close to the luxury, comfort, and genuine care we experienced here. From the moment we arrived, the staff made us feel special and welcomed with warmth that felt truly personal. They gave us the best spa day we have ever had and guided us through everything to see and do in Dubai, making every moment effortless and unforgettable. The hotel is beyond stunning, with world-class service, beautiful design, and attention to detail that made us feel like royalty. Every meal and every interaction were filled with kindness and professionalism. I would rate this experience 10 out of 10, and if I could, I would rate it even higher. Thank you to everyone at Jumeirah Zabeel Saray for making our anniversary so memorable. This was more than just a stay, it felt like being part of a family, and we will cherish it forever.

Stayed from Christmas and new year until the start of January. The hotel, does not feel as luxurious as many other 5 star properties in Dubai. I found a lot of the staff to be unfriendly. The service around the pool was poor. Having to ask 2/3 times for water to be replaced when finished every single time. The guy kept forgetting. The kids club is very poor. For a family hotel I was incredibly disappointed by this. It is just about acceptable for kids aged 4 or 5. For any older there is just a room to sit in. There are zero activities for them to do and nothing to do. Kids club in other 5 star Dubai properties usually allow the children a chance to not be in the pool all day, take a break from the sun and make friends. The buffet selection at night had a dessert area with desserts kept behind a glass cabinet. A lot of dubai hotels do this. None have a grumpy / miserable chef or waiter who vanishes like Houdini and you have to wait for him to hand them out. The positives the pool was incredible clean. The rooms were kept clean and the waiting staff in the hotel worked incredibly hard. The warmest greeting during my entire stay was from the Valet staff at the front of the hotel. The room was kept clean. I paid a lot for our family of 5. If I had paid half the price I would still have been quite disappointed. Not one member of the hotel team checked on us during our stay. When I expressed the poor experience upon finally being asked what I thought I was offered a token gesture equivalent to £100 GBP. I paid over £10,000 for my stay so hardly a great deal. As it stands I would not return. In reply to the reply from Mark. Respectfully take on board you wish to learn from my comments however I don't think thats particularly good enough given the time of year and price paid and really think a Jumeirah property should be reaching out and doing more for me and the family on this occasion.

Absolutely not worth the money. This hotel is marketed as a resort, but our experience was the opposite of relaxing. After a 17-hour international flight, we were woken as early as 8:00 a.m. by extremely loud construction noise directly above our room. The pounding was constant and unbearable, making it impossible to rest. We were forced to leave the room and sit outside just to escape the noise. Management was informed, but the issue was handled poorly and the disruption continued. Despite multiple rooms being available, we were placed next to an active renovation area — something that was never disclosed at the time of booking. Charging full price while subjecting guests to ongoing construction is unacceptable. We paid for a resort experience that simply did not exist. This stay fell far below expectations and does not justify the cost in any way. We would not recommend this hotel to anyone seeking comfort, rest, or value.

Stayed at this gorgeous hotel from Jan 5-10. Nothing about this place is dated, its timeless beauty outshines all the other so called modern hotels. The service here is 6 star, we were absolutely blown away by the attention to detail. We traveled with our 5 year old and he was treated like royalty. We were left speechless on our last day when the staff at the club lounge surprised my son with a “ thank you for staying with us” cake. Huge shout out to Abdu at the club lounge who made our stay so special. Reuben, the club lounge manager took care of us everyday, the afternoon tea was a delight. Special thanks also to Sasha. |Let’s not forget the staff at the kids club, my son had so much fun at the splash pad. Thank you Nancy for taking care of our little one. |Would only ever stay at this hotel because they pride themselves on their service.